Associate Solutions Engineer at Jellyvision

| Chicago
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 Jellyvision is hiring an Associate Solutions Engineer

 Who we are

We at Jellyvision are the proud parents of ALEX®, an interactive employee communications platform that makes tricky decisions—like choosing and using employee benefits—easier and more enjoyable. The success of ALEX has exceeded our wildest work-related dreams, which is why we need a talented Associate Solutions Engineer to help us.

How you’ll help

This is a role that will help elevate sales strategy. We need a solutions engineer who understands how to strategize at various stages in the sales cycle, while also maintaining a deep technical knowledge of our products as well. The role will be responsible for working with Account Managers,  Account Executives as well as additional key roles across the Revenue Organization to assist with the creation of proposals, responses to security reviews, and handling technical questions that come from customers. Working alongside Product, Security, and Product Marking teams will be crucial to the success of this role. Activities in this role require attention to detail and quick turnaround times as well as a keen sense of organization and the ability to work crossfuntionally in a collaborative manner.

What you’ll do

RFP Sourcing and Delivery

  • Draft and develop strategic proposals in response to RFP requests. You will work alongside Product Marketing to keep content in line with the Jellyvision “voice”, but you will ultimately be responsible for the writing of these materials. 
  • Seek out additional RFP opportunities and evaluate if they are worth pursuing.
  • Meet and succeed success metrics attributed to # of RFPs sourced, completed, closed. 

Security Responses

  • Manage Security Reviews that come from customers and prospects. You will work with our Security Team, Engineers, and Product team to assist you in these responses. 
  • Oversee the curation of our Answer Library to ensure it stays organized and updated and help develop additional technical support resources for the Revenue organization.

Customer Support

  • Write and articulate concise, clear customer-facing language in response to technical questions that come from customers and prospects. 
  • Join sales representatives as a technical backup during the sales cycle and speak in a clear manner that works toward building trust and relationship with customers. 
  • Other duties as assigned.

Additional duties and responsibilities as defined by the Sr. Manager, Solutions Engineering

Experience & skills you’ll need

  • 2-4 years of experience, ideally in technical customer facing roles, for example: 3rd party IT management or technical writing positions.
  • Proven track record of technical expertise.
  • Strong communication skills: Able to present technical concepts and ideas to internal and external stakeholders in a way that’s honest, compelling and empathetic.
  • Direct client-facing experience: previous success with working directly with large B2B clients.
  • This role reports to the Sr. Manager, Solutions Engineering.

Competencies

  • Business-Insight
  • Collaborates
  • Communicates Effectively
  • Customer Focus
  • Drives Results
  • Manages complexity
  • Tech Savvy

Anything else?

Our credo is a simple one: be helpful. And we think we can be most helpful if our workforce is as diverse in thought, perspective, and culture as the people who use our products. We are looking to add amazing people to our team who will bring diversity across many lines, including race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, and country of origin.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Our yard is the Chicago River and our porch is the Chicago Skyline - we know, it's awesome.

An Insider's view of Jellyvision

How would you describe the company’s work-life balance?

Jellyvision is a place where I truly feel like leadership wants me to be healthy/happy. They really show me they want you to have a work/life balance. The company does everything they can to avoid unwarranted stress with unlimited PTO, flexible Working From Home, emails reminding me to take care of myself, and ways to get help from my teammates.

Drew

Implementation Manager

What makes someone successful on your team?

The product team is full of self-driven, curious, scrappy individuals. The most successful are the least afraid of jumping into ambiguity and getting creative in overcoming the numerous obstacles thrown at them every day. Their ability to adapt to change quickly while keeping their teams calm, cool, and collected makes the job look easy!

Brynna

Principal Product Manager, New Concepts

What unique initiatives do you have that encourage innovation?

Implementation is a team of ballers, constantly impressing me with new ideas. Our most recent ideas are new classes around Professional Development and a pilot approach to quickly implement customers. These ideas came from folks on the team. When my coworkers have these ideas, my job is to give them the support and resources to run with them.

Alex

VP of Implementation

What are Jellyvision Perks + Benefits

Jellyvision Benefits Overview

We are currently redefining the way we will be returning to an office setting. To ensure the health and safety of our employees, Jellyvision will be working remotely until Summer 2021. Going forward, we will be focused on a “flexible first” approach where office space is available for those who wish to use it.

*5% Match on 401k

*Unlimited PTO

*Remote work stipend

*HSA & FSA Contribution

*14 Weeks Maternity Leave - 6 Weeks Paternity/Non-Gestational

*Gender Transition Assistance

*Education Reimbursement

*Medical, Vision & Dental - Multiple Plans

*Legal Services through RocketLawyer

*Hilarious Slack Channels/Community Engagement Groups

*Membership to the Jellyvision Band - they Rock! (pun intended)

*Weekly yoga and meditation classes

*Free Divvy Membership

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We have an HSA and a transit FSA!
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Continuing Education stipend
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