Echo Global Logistics
We move freight from point A to point B anywhere across the globe.
Chicago, IL
Hybrid

Business Analyst (CRM)

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Position Summary

As a Business Analyst on the Echo Global Logistics Product team, you will be responsible for eliciting requirements and designing technology solutions on Echo’s proprietary and partnering 3rd party software platforms. Our software is created with the goal to simplify transportation for our clients and carriers, and is one of the largest competitive advantages in an ever growing market.

Echo has recently been ranked second in Built In Chicago’s Top 100 Tech Companies, and we show no signs of slowing down! Come join our growing design team and be a part of one of the world’s largest and most sought after industries. We look forward to having you as part of our team!

Essential Position Functions 

You...

  • See technology as a passion, not something you just do between 9-5
  • Have strong fundamentals to combine art, science, and technology to design new experiences which will accomplish solid business gains
  • Possess the ability to design innovative solutions; we operate on a web based platform and constantly facing unchartered waters
  • Are curious intellectually and excited to learn several new business concepts and technologies
  • Are a proactive thought leader; you recognize new opportunities and bring valuable ideas to the table, fix things before they break, mentor others
  • Enjoy communicating and connecting with other technologists and non-technical colleagues

We…

  • Value passionate product people, technologists, go-getters who never stop seeking ways to advance existing technology and processes
  • Have a high focus on career development and the runway to get you there
  • Work hard and smart, period
  • Offer competitive compensation, benefits, 401k, challenging projects, company-wide events, coworkers and leaders who will push you to get better, a sense of community not found elsewhere

Responsibilities

  • Work collaboratively and support a cross functional team (Software Engineers, Product Managers, UX Architects, Salesforce.com Admins and Business Owners/Executives) in an Agile environment
  • Develop deep expertise of Echo’s internal and client-facing technology product lines; designs and documents complex software functionality
  • Fully understand Echo’s business processes and goals across different domains and transportation modes
  • Maintain an expert level knowledge and understanding of the CRM domain and its relevant business processes
  • Partner directly with Product Managers to understand domain roadmaps and define scope on prioritized roadmap initiatives
  • Facilitate requirements gathering/refinement sessions with end-users, subject-matter experts, Echo executives
  • Document business requirements, functional design specifications, as-is and to-be business processes for our internal and/or external facing technology products
  • Take on the Product Owner role to work with a software development team to lead them to building the right solution; participates in all SCRUM rituals pertaining the Agile methodology
  • Participate in product release cycles as the product expert, including user acceptance testing sessions, to help surface any issues prior to a release
  • Help Echo’s application support teams in troubleshoot production issues and escalate issues to the appropriate Agile delivery team as needed; manages end-user expectations appropriately
  • Perform and lead analytical studies, research and side projects, as required.

Position Requirements

  • 2+ years Business Analyst or equivalent work experience
  • Experience in the transportation/logistics/supply chain field is a plus
  • Expert-level understanding of sales and pre-sales processes in a B2B sales organization
  • Experience working with Salesforce.com, Sales and Service Cloud
  • Experience with marketing automation tools such as Marketo or Pardot is a plus
  • Sound understanding of database concepts, including design, optimization, and SQL query language
  • Proficient with MS Word, Excel and Visio (charts, reports, data analysis, and flowcharting)
  • Excellent oral and written communication skills
  • Ability to multi-task in a fast paced, fluid work environment
  • Self-managed and motivated; organized and detail-oriented
  • Ability to follow through with tasks to their completion
  • Readiness to learn new technologies and analytical tools
  • Exposure to the full software development lifecycle experience in an Agile-SCRUM environment
  • Strong and proven skills in creating quality documents such as user stories/acceptance criteria, business requirements/use cases, process flows, product backlogs
  • Analytical and problem solving skills to evaluate business and market problems and apply technology and domain knowledge to identify appropriate solutions
  • Bachelor’s degree in Computer Science, Engineering, Information Systems, Marketing, Business or equivalent experience

What's in it for you?

  • Help career growth by joining an industry leader and continuing to advance Echo proprietary technologies
  • Working for an organization with intelligently defined strategic goals, sophisticated products and steady growth
  • Experienced mentors to learn and adopt new practices
  • Ability to introduce your own views and takes on our product offerings
  • Work in the full software delivery life-cycle
  • Ability to constantly enhance and improve applications
  • Have a clearly defined career growth track with enough flexibility to pave your own way

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

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What are Echo Global Logistics Perks + Benefits

Echo Global Logistics Benefits Overview

401k with company matching
Medical insurance through Blue Cross/Blue Shield
Health Savings Account (HSA)
Flexible Spending Account
Parental leave
Paid time off
Commuter benefits
Employee training programs
Volunteer time off
Pet insurance
Peloton discounts
Employee assistance program
Business resource groups
Diversity, equity and inclusion program

Culture
Volunteer in local community
Chase Corporate Challenge, Chicago Cares
Partners with nonprofits
Open door policy
Team based strategic planning
Open office floor plan
Employee resource groups
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Vacation & Time Off Benefits
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Echo has it's own Softball league in the spring/summer!
Fitness stipend
Gympass!
Onsite gym
River North Gym is in the building
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours

Additional Perks + Benefits

Echo employees are a driven group of professionals who keep goods moving, one shipment at a time. We recognize each employee’s entrepreneurial spirit with a suite of benefits that enable employees to bring their best to work. Whether it's running at the gym, connecting with your colleagues at happy hour, or spending time with your family, we want to make sure employees are satisfied with their Echo lifestyle.

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