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SMS Assist
Chicago, IL

Business Development Director at SMS Assist (Chicago, IL)

| Chicago
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At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, butessential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist managesmore than 186,000 properties where people live and work.Our customers' livelihoods are in our hands-think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane.Wework across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades.
We're innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We're community volunteers, karaoke partners, and lifelong friends. We're passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.
The Business Development Director is an individual contributor role that is responsible for managing and growing existing account relationships and opening up new business opportunities for SMS Assist in one or more of the company's key market segments (restaurants, retail, grocery, financial services, convenience store, and healthcare). This individual will interface heavily with both clients and the business development team to grow the business.
  • Meet or exceed annual sales quota.
  • Excel at the introduction and positioning of the SMS value proposition at various levels of prospect organizations.
  • Compel the C-Suite, procurement, or business owners to prioritize a fully outsourced solution or "a la carte" solution that generates revenue from base business organic growth, as well as from referrals.
  • Create prospecting activity that exceed monthly quota for activity and appointments.
  • Develop and maintain a 4X rolling annual pipeline.
  • Provide forecasting predictability and accuracy.
  • Contribute to the development and effectiveness of inside sales resources.
  • Maintain and foster existing customer relationships via face-to-face appointments, phone conversations, and emails.
  • Potentially maintain ongoing communication with customers to understand their needs and provide solutions.
  • Demonstrate solution and value proposition and deal with customer issues, questions, and uncertainties.
  • Potentially identify and deliver on any opportunities to increase SMS Assist's suite of offerings to existing customers.
  • Potentially maintain relationships with the current install base and looks to expand services in each account
  • Maintain up-to-date, detailed customer knowledge and industry data; serves as an active member of groups and associations related to the industry and relevant customers.
  • Update all sales activity, initiatives by category, customer, and status in
  • Use appropriate selling strategies and techniques to engage clients at all stages of the pipeline, and identifies and addresses any weaknesses in the strategy
  • Operate within Financial, Legal, and Ethical Policies; responsible for driving the growth of revenue and profit originating from the Sales department; manages the Sales Profit and Loss statement
  • Participate and influence multiple projects at a given time, ensuring adherence to process, monitor progress, mentor project leads, and direct implementations to successful conclusion
  • Domestic travel required up to 50%.
  • Foster a positive team environment.
  • Ensure confidentiality of internal and external data.
  • Perform ad-hoc projects and other duties as assigned.

Professional Skills
These are the professional skills we would expect from an individual fully established in this role.
  • Customer Service - Expert
  • Verbal Communication- Expert
  • Written Communication- Advanced
  • Teamwork- Expert
  • Relationships - Expert
  • Negotiation - Advanced
  • Organizational Awareness- Advanced
  • Analysis - Proficient
  • Problem-Solving - Expert
  • Process Orientation- Advanced
  • Prioritization - Expert

Role Specific Skills
  • Computer Skills: Intermediate proficiencies in Microsoft Word, Excel, PowerPoint, Outlook preferred

Minimum Qualifications
  • Bachelor's degree preferred
  • At least 5 years of business development experience and a minimum of 3 years of complex sales to executives in large organizations, ideally in technology or services required
  • Strong negotiation skills including contract language, legal requirements, and financial terms.
  • Strong business development process and sales pipeline orientation, including effective use of CRM systems such as
  • Basic knowledge of sales process, methodology and data required

Other Relevant Qualifications
  • Master's degree in Business or relevant degree preferred

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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Where we are

130 E. Randolph Street, Chicago, IL 60601

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • dotnetLanguages
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • DockerFrameworks
    • HadoopFrameworks
    • React NativeFrameworks
    • SpringFrameworks
    • TerraformFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • NoSQLDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • TableauAnalytics
    • AxureDesign
    • FigmaDesign
    • InVisionDesign
    • SketchDesign
    • MiroDesign
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • ZoomInfoLead Gen
    • Microsoft TeamsCollaboration
    • ZoomCollaboration

What are SMS Assist Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

An Insider's view of SMS Assist

What are some social events your company does?

SMS Assist does a great job of bringing us all together through social events such as yoga, meditation, ERG meetings, Spirit Week, our talent show, and my personal favorite, Tech Showcase. Whether we are connecting virtually, laughing together at the talent show, or giving back to the community, there is always something fun to do at SMS Assist!


Senior Technical Recruiter

How do you collaborate with other teams in the company?

I collaborate with people across the organization to help share their story. We value ensuring everyone stays connected across departments, has all the tools and information to succeed, and feels like their voice is being amplified. My team works diligently to ensure seamless communication is constant and accessible to every SMSer.


Communications & Experience Coordinator

What makes someone successful on your team?

Someone who can proactively identify opportunities to improve and effectuate change without explicit direction. They influence achievement with a clear vision of the bigger picture and the goals of the organization. Empowerment and accountability are instrumental to their success. We embrace change and continuously work to be better than before.


Vice President of Commercial Operations

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