Business Development Director

| Chicago | Remote | Hybrid
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At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, butessential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist managesmore than 186,000 properties where people live and work.Our customers' livelihoods are in our hands-think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane.Wework across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades.
We're innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We're community volunteers, karaoke partners, and lifelong friends. We're passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.
As the Business Development Director at SMS Assist you will be responsible for helping your team improve cold calling, qualification and discovery calls, prospecting sequences, appointment setting, follow up, organization, and overall prospecting effectiveness leading to the onboarding of high performing affiliates. You will take ownership of developing and motivating the team, as well as take a strategic and data-focused approach to help drive business decisions to achieve opportunity targets. Additionally, you'll manage (and improve) the tools, processes and documentation and reporting needed to best support the team, and in turn, the success of our sales process. You will have multiple Business Development Leads reporting directly to you but will oversee, and be responsible for, the productivity of an entire team comprised of Business Development Leads and Business Development Representatives.
Responsibilities

  • Meet or exceed annual sales quota.
  • Excel at the introduction and positioning of the SMS value proposition at various levels of prospect organizations.
  • Compel the C-Suite, procurement, or business owners to prioritize a fully outsourced solution or "a la carte" solution that generates revenue from base business organic growth, as well as from referrals.
  • Create prospecting activity that exceed monthly quota for activity and appointments.
  • Develop and maintain a 4X rolling annual pipeline.
  • Provide forecasting predictability and accuracy.
  • Contribute to the development and effectiveness of inside sales resources.
  • Maintain and foster existing customer relationships via face-to-face appointments, phone conversations, and emails.
  • Potentially maintain ongoing communication with customers to understand their needs and provide solutions.
  • Demonstrate solution and value proposition and deal with customer issues, questions, and uncertainties.
  • Potentially identify and deliver on any opportunities to increase SMS Assist's suite of offerings to existing customers.
  • Potentially maintain relationships with the current install base and looks to expand services in each account
  • Maintain up-to-date, detailed customer knowledge and industry data; serves as an active member of groups and associations related to the industry and relevant customers.
  • Update all sales activity, initiatives by category, customer, and status in salesforce.com
  • Use appropriate selling strategies and techniques to engage clients at all stages of the pipeline, and identifies and addresses any weaknesses in the strategy
  • Operate within Financial, Legal, and Ethical Policies; responsible for driving the growth of revenue and profit originating from the Sales department; manages the Sales Profit and Loss statement
  • Participate and influence multiple projects at a given time, ensuring adherence to process, monitor progress, mentor project leads, and direct implementations to successful conclusion
  • Domestic travel required up to 50%.
  • Foster a positive team environment.
  • Ensure confidentiality of internal and external data.
  • Perform ad-hoc projects and other duties as assigned.


Professional Skills
These are the professional skills we would expect from an individual fully established in this role.

  • Customer Service - Expert
  • Verbal Communication- Expert
  • Written Communication- Advanced
  • Teamwork- Expert
  • Relationships - Expert
  • Negotiation - Advanced
  • Organizational Awareness- Advanced
  • Analysis - Proficient
  • Problem-Solving - Expert
  • Process Orientation- Advanced
  • Prioritization - Expert


Role Specific Skills

  • Computer Skills: Intermediate proficiencies in Microsoft Word, Excel, PowerPoint, Outlook preferred


Qualifications
Minimum Qualifications

  • Bachelor's degree preferred
  • At least 5 years of business development experience and a minimum of 3 years of complex sales to executives in large organizations, ideally in technology or services required
  • Strong negotiation skills including contract language, legal requirements, and financial terms.
  • Strong business development process and sales pipeline orientation, including effective use of CRM systems such as Salesforce.com.
  • Basic knowledge of sales process, methodology and data required


Other Relevant Qualifications

  • Master's degree in Business or relevant degree preferred


Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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Location

130 E. Randolph Street, Chicago, IL 60601

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