Claim Consultant (Cyber/Tech/Media/Miscellaneous Professional Liability E&O)-CLA0002K9

| Chicago
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Job Summary – Claim Consultant (Cyber/Tech/Media/Miscellaneous Professional Liability E&O)   

CNA is one of the premier providers of professional liability insurance.    

We are seeking a talented Claim Consultant for our Technology, Media, Cyber, and Professional Liability team.  The individual in this position will have responsibility for handling first-party cyber matters and also handling Tech and Media E&O claims, along with fidelity matters. Most file handling will be on primary policy forms.  The policies are written for a diverse portfolio of businesses over several industries while forms and limits will vary.  The coverage issues can be complex in nature and may involve high-dollar exposures with multiple coverage triggers for any single incident.  

We seek an individual who has an appreciation for the customer and ensures best-in-class service, response and is accustomed to acting with a sense of urgency.  The individual must be organized, able to pivot amongst competing prioritized tasks during the day and have excellent verbal and written communication skills.  The ideal candidate will be an attorney with cyber or duty-to-defend coverage experience and demonstrated ability to handle a high-volume pending with varying plans of action in place to drive files to resolution and closure.  Proven claims management experience is a plus.

Locations: Chicago, IL, New York (New York City, Tarrytown, Melville), Princeton, NJ, Dallas or Austin, TX offices, but open to other office locations.

Essential Duties & Responsibilities:

1. Interprets complex or unusual policy coverage issues and determines if coverages apply to claims submitted, escalating issues as needed.
2. Sets follow-up activities, evaluates matters early for reserves and authorizes payments within scope of authority. Ensures issuance of disbursements while managing loss costs and expenses.
3. Coordinates and performs investigations and evaluates claims and suits through contact with insureds, claimants, business partners, witnesses and experts. Seeks early resolution opportunities. Identifies files that have potential fraud and refers to SIU.
4. Utilizes negotiation skills to develop complex settlement packages.
5. Identifies claims with third party recovery potential and coordinates with subrogation/salvage unit.
6. Partners with attorneys, account representatives, agents, underwriters, doctors, nurse case managers and insureds to develop a focused strategy for timely and cost effective resolution of more complex claims.
7. Analyzes claims activities. Prepares and presents reports for management. May be responsible for special projects and presentations.
8. Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.
9. May provide guidance and assistance to other claims staff and functional areas.
10. Keeps current on state/territory regulations and issues as well as industry activity and trends.

May perform additional duties as assigned.

Reporting Relationship

Manager or Director

 

Skills, Knowledge & Abilities

1. Solid knowledge of claims and insurance industry theory and practices.
2. Demonstrated technical expertise and product specific knowledge.
3. Strong interpersonal, communication and negotiation skills. Ability to effectively interact with all levels of CNA's internal and external business partners.
4. Ability to work independently, managing time and resources to accomplish multiple tasks and meet deadlines.
5. Strong analytical and problem solving skills enabling viable alternative solutions.
6. Ability to exercise independent judgement and make critical business decisions effectively assessing the merits of claims as well as evaluating claims based on a cost benefit analysis.
7. Solid knowledge of Microsoft Office Suite as well as other business-related software.
8. Ability to adapt to change and value diverse opinions and ideas.
9. Ability to fully comprehend claim information; and to further articulate analyses of claims in internal reports.
10. Ability to handle claims with a proactive long-term view of business goals and objectives.

Education & Experience

1. Bachelor's degree or equivalent experience. Professional designations preferred.
2. Typically a minimum three to five years claims experience.

 

 

EEO Statement: CNA is an Equal Opportunity Employer committed to a diverse work culture. M/F/D/V.

Job

 Claim

Primary Location

United States-Illinois-Chicago

Other Locations

United States-New Jersey-Princeton, United States-New York-United States, United States-New York-Melville, United States-Texas-Dallas, United States-New York-Tarrytown, United States-New York-New York, United States-Texas-Austin

Organization

 Claims - Specialty

 

 

 

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Technology we use

  • Engineering
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Location

Located in the heart of the loop, CNA’s headquarters are at 151 N Franklin. With close proximity to both L and Metra stations.

An Insider's view of CNA

How would you describe the company’s work-life balance?

Work-life balance has always been a priority for me. It always will be. CNA’s hybrid working model allows me to not only maximize collaboration with my peers but also take advantage of increased flexibility by combining remote and in-office work. I’m empowered to take control of my schedule based on what works best for me and my team.

Alison Massey

Agile Scrum Master Consultant

How does the company support your career growth?

Throughout my five-year career, I’ve seen CNA value creating thinking and continuous learning. My managers actively encourage me to pursue rewarding professional development opportunities. Those opportunities have had a direct impact on my career growth. At CNA, the opportunities are endless and your career aspirations matter.

Alaina Cole

Underwritting Specialist

What unique initiatives do you have that encourage innovation?

We have an Innovation program and team that designs processes to encourage creative thinking and capture ideas across CNA. In addition to collaborating with and learning from world-class technology partners, we also host events such as our Innovation Summit and Hackathon, which bring winning competition ideas to life in real products and services.

Keith Zhang

Architecture Consulting Director

What's the biggest problem your team is solving?

A primary focus of my team is reducing the time-to-market associated with machine learning models. By leveraging cutting-edge cloud services and streamlining processes, we’re enhancing the model development lifecycle. That enhancement allows us to use efficient, effective predictive analytics when making business decisions.

Ryan Gulden

Senior AI/ML Engineer

What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Online course subscriptions available

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