Claims Representative at Clearcover

| Chicago | Remote
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Who's Clearcover?
Clearcover is the smarter car insurance company. We use powerful technology to offer everyday drivers better coverage for less money. We’re proud to be one of the fastest growing startups in Chicago, and we’re currently looking to add a few more extraordinary people to our team.

What is a Claims Representative?
Claims Representatives have the important and unique role of helping Clearcover customers during one of the moments that matters most: When they must file an insurance claim. Our Claims Representatives are empathetic, patient people who love connecting with and helping customers. Clearcover Claims Representatives remain calm under pressure, thrive on the challenge of turning frowns upside-down, and have a passion for creating lifelong customer relationships. Going above and beyond for a customer is our standard mode of operation, which has empowered Clearcover to drive customer satisfaction that far exceeds the P&C insurance industry standard.

For this role, we're looking for someone who is excited to join a fast-paced, startup culture.

What will you do?

  • Guide our customers through the claims process
  • Confirm coverage, determine liability, evaluates damage, and negotiates settlement of injury and auto physical damage claims
  • Work with attorneys for resolution of represented and litigated claims
  • Address customer complaints, provide appropriate solutions and alternatives, and follow up to ensure the resolution of claims issues
  • Fanatically monitor and manage incoming and outgoing customer interactions via email, chat, and phone
  • Contribute to process and product information in the team's Knowledge Base
  • Identify and assess customers’ needs through relatively unstructured interaction 
  • Build sustainable relationships and trust with customers through open and interactive communication 
  • Keep records of customer interactions and file documents 
  • Deliver on Clearcover’s promise to our customers by actually solving their problems (also paying attention to a few service level guidelines and policies)

What do you need? 

  • Insurance experience a plus
  • Adjuster or P&C insurance license a plus
  • Demonstrated customer support/success experience or experience as a client service representative and track record of providing excellent customer care
  • Demonstrated ability to remain friendly under pressure and resilient to negativity
  • Demonstrated ability to balance the needs of the customer with the needs of the business
  • College degree preferred
  • Excellent writing and grammar skills
  • Strong active listening skills; able to communicate clearly through phone conversations 
  • Capable of writing with impact through email, text, chat, or social media 
  • Familiarity with CRM & support systems and practices 
  • Customer orientation and ability to adapt/respond to different types of individuals 
  • Ability to multitask, prioritize, and manage time effectively 
  • A tactful, timely sense of humor is also a must. We’re getting funnier but we can still be funnier-er

What's in it for you?

  • Unlimited vacation, we hire adults 
  • Equity for all employees, so you own a piece of the pie too 
  • Dental and Vision, we've got you covered 100%
  • Medical, we cover 90% of your premium, 75% of your dependents and contribute to your HSA and HRA (cha-ching)
  • Flexibility to work remotely
  • We invest in your future by contributing 3% of your salary to a 401(K), even if you don't
  • Come to work pre-taxed through our FSA commuter benefits 
  • and yes, we have unlimited LaCroix, beer, snacks and the occasional ice cream social 

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Technology we use

  • Engineering
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases

Location

33 W Monroe, Chicago, IL 60603

An Insider's view of Clearcover

What's something quirky about your company?

It’s surprising how much we all grow to love discussing insurance. Everyone is genuinely interested in how the industry works and sharing knowledge. I think we feel we owe it to our customers to understand how insurance works, so they don’t have to. We’ve likely all thought at one point, “Wow, I never thought I’d care about insurance this much.”

Sunny

Senior Software Engineer

How do you collaborate with other teams in the company?

Whether I'm working with Product to promote a feature launch or partnering with our Customer Advocate team to communicate updates to customers, I get to collaborate across teams, leverage my skills & improve my expertise every day. Clearcover nurtures a collaborative environment and encourages thinking outside the box to deliver better experiences.

Alice

Director of Communications

What are Clearcover Perks + Benefits

Culture
Volunteer in local community
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Clearcover covers 100% of the employee's dental benefits.
Vision Benefits
Clearcover covers 100% of the employee's vision benefits.
Health Insurance Benefits
Clearcover's health insurance plan is with United Healthcare with a range of plans including PPO, HDHP and HSA. If you elect an HSA, we cover your out-of-pocket deductible as an HSA contribution.
Life Insurance
Clearcover offers voluntary life insurance.
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Clearcover provides employees with a 401(k) contribution of 3% of an employee's annual gross pay.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Clearcover offers parental and maternal leave with up to three months of paid time off.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Clearcover's offers Commuter Benefits, employees can save an average of 30 percent off their commute by contributing pre-tax dollars.
Company Outings
Clearcover celebrates company wins by organizing quarterly outings to a variety of places like the Escape Room, Punchbowl Social and Bounce.
Game Room
Clearcover's game room includes a state-of-the-art ping pong table, custom Nerf gun wall and a Pop-a-Shot to let employees enjoy breaks between work.
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Clearcover offers a stipend to each employee to invest as they choose in their own professional development.
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
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