Client Account Executive at Epsilon (Chicago, IL)

| Chicago
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Company Description
Job Description
Epsilon is seeking a highly resourceful and organized Account Executive who possesses an upbeat, take-charge personality and will be efficient and effective in providing support to their internal clients and team.
The candidate should be a forward-thinker who actively seeks opportunities and maintains strong interpersonal skills as well as the ability to build relationships. They must also possess the ability to work well independently and under general supervision.
Account Executives are responsible for leading the day-to-day management and implementation of internal client programs and initiatives as well as ensuring flawless program execution. Integral to the success of this position is the ability to work with all levels and roles within the organization from production to creative to data to accounting/finance and other account teams, as well as third-party vendors and service providers.
Knowledge & Skills
  • Able to drive and/or assist on the steps necessary to get various programs launched
  • Able to interface and communicate with the internal client
  • Able to adapt to changing priorities and expectations
  • Agile learning ability
  • Exhibit maturity and self-control, even in situations involving conflict or stress
  • Able to identify problems and ascertain any need for escalation
  • Excellent problem-solving skills
  • Data management skills
  • Excellent organizational skills and time management
  • Strong communication skills
  • Autonomous
  • Resourcefulness
  • Positive attitude
  • Able to work collaboratively with all stakeholders and influence results
  • Build effective relationships within the team and externally

Duties & Responsibilities
  • Possess minute-by-minute knowledge of all work in progress
  • Initiate jobs and clear, concise project request forms for activation of the jobs
  • Coordinate and conduct kick-off meetings with sales team and internal delivery teams
  • Develop project briefs with client input, manage changes, and secure approvals. Ensure recommended work delivers against assignment brief.
  • Prepare well-organized, clear, professional and concise communications
  • Manage all program/campaign elements (direct mail, email, digital, landing pages etc) including timelines, reports, and project implementation
  • Work closely with other business functions
  • Foster partnerships with all departments
  • Manage financial tracking and reporting by assisting account team with monthly job reconciliations
  • Assist with the Post-Program Evaluation
  • Ensure all projects proceed according to plan and deadlines, alerting supervisor & account team of potential problems before they occur
  • Ensure that all client requests are handled in a timely manner
  • Ensure all information is captured accurately in documents
  • Verify accuracy of documents and organize scheduled project approvals to increase program efficiency and profitability
  • Communicate reports and results to internal team, upon request
  • Position will interact with every department in the company, as well as with senior management
  • Adhere to policies and guidelines pertaining to confidentiality, security, safety and professional conduct

Technical Requirements
  • Proficient in Microsoft Office (Outlook, Word, Power Point)
  • Proficient in Microsoft Excel (intermediate-to-advanced skills strongly preferred)
  • Proficient in PDF Editing tool (Adobe Acrobat preferred)
  • Salesforce CRM experience a plus
  • Basecamp knowledge a plus
  • Workfront knowledge a plus

Preferred Qualifications
  • Bachelor's Degree preferred
  • Minimum of two years of relevant work experience
  • Strong interpersonal, written and verbal communication skills
  • Ability to work effectively in a cross-functional, dynamic team environment
  • Ability to maintain positive, professional demeanor at all times
  • Strong organizational and time-management skills that reflect the ability to perform, prioritize and re-prioritize multiple tasks seamlessly with excellent attention to detail
  • Ability to work in a fast-paced environment
  • Emotional maturity
  • Automotive Experience

Additional Information
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services.
Thanks to the work of every employee, Epsilon products and services have been recognized as industry-leading by the Forrester Wave™. We process more than 500 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. And our CORE ID® is the industry's most accurate, stable and scalable identity solution that helps brands recognize and reach 200M+ U.S. consumers in a privacy-safe way.
Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
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Technology we use

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35 W Wacker Dr, Chicago, IL 60601

An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.


Senior Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.


VP, Product Management:

How would you describe the company’s work-life balance?

Epsilon has a very good work-life balance, including flexible time off. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Epsilon for over 7 years.


Manager, Engineering

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Volunteer in local community
Epsilon participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Epsilon has a Social Committee that organizes social, charitable and sports activities.
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Epsilon team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Epsilon provides back-up care benefits.
Flexible Work Schedule
What matters is what you achieve, not how many hours you clock. So take time off to enjoy your family and friends when you need it.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Epsilon hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Game Room
Happy Hours
Happy hours are hosted at team's discretion.
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Epsilon offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Epsilon hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Epsilon encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available

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