Client Partner

| Chicago | Remote
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One North, a digital agency recently acquired by TEKsystems Global Services®, is looking for a dynamic and driven Client Partner to join our team.

We help some of the world’s most complex organizations stand out from the crowd by delivering breakthrough brand experiences. Leveraging expertise across strategy, brand, experience design, and technology, our experts use digital to reimagine how clients connect, communicate, and engage with their audiences to win new business, strengthen client relationships, and attract and retain top talent.

We are a fast-paced, growing organization with a dynamic and diverse work environment. Our values guide our hiring decisions and shape how we make a meaningful impact for our clients.

Position Overview

The Client Partner at One North is a high-performing team player focused on developing strategic client relationships and driving growth across client accounts. This individual plays a crucial role in the development of the client relationship, including exploring new ideas, discovering solutions to critical problems, illuminating clients’ organizational blind spots, and navigating the road ahead for client engagements.

In this role, the Client Partner will be responsible for strategic account planning, client retention and growth, as well as the development of executive-level client relationships for a single, dynamic, well-funded, growing account. This client has several concurrent individual budget holders independently purchasing a spectrum of services from One North. Work across this account leverages varying combinations of team members from a broader multi-disciplinary agency team. The ideal candidate should have strong relationship management skills, an entrepreneurial spirit, and a proven track record in growing client portfolios.

The Client Partner drives business built on integrity and trust – trust with our clients and trust with their teams. This person brings a point of view and pragmatism while driving innovation and creative excellence. In short, the Client Partner is our partner in making our clients, and subsequently us, a success.

The ideal Client Partner should demonstrate the ability to bring solutions and services to clients informed by strategic insights in digital and technology that add value to their business and leverage One North capabilities. This role is responsible for partnering with Strategy, Brand, Content, Data, Design, and Technology to bring some of One North’s most forward-thinking capabilities to bear on our accounts. The Client Partner works closely with Project Management as well as cross-functional team members to orchestrate work on their accounts and execute on account growth and development strategies.

Responsibilities

• Develop an in-depth knowledge of the client's business, strategic objectives, and annual goals, including the industry within which they operate, key trends in the market, value positioning, and key influencers and stakeholders.

• Communicate the client vision to a multi-disciplinary internal team.

• Engage executives effectively in exploratory discussions to understand their organization’s goals.

• Effectively include subject matter experts in the appropriate client discussions to discern meaningful insights.

• Lead a cross-functional team to create and execute on a long-term, strategic account plan.

• Build strong, consultative relationships with key client executives.

• Navigate various levels within the client organization and across marketing, IT, and procurement functions.

• Deliver proper logic and strategic thinking to understand the overall root of the challenges facing our clients’ clients.

• Challenge the thinking of executives in a respectful manner and help them shape their strategic agenda and priorities.

• Facilitate brainstorming sessions, workshops, project kick-offs, sprint planning, retrospectives, and post-mortems for various client projects.

• Proactively identify clients’ business problems and initiate conversations both internally and externally around how to engage in helping them solve these challenges.

• Proactively seek engagements through relationship building–internally and externally.

• Work in coordination and collaboration with internal sales team members to expand business opportunities within client organizations.

• Play a leadership role in pursuits, proposals, and overall client management.

• Forecast revenue and growth opportunities, negotiate contracts, oversee legal documents, and drive client profitability.

• Serve as an escalation point for key challenges, with accountability for the resolution of client issues.

Skills & Qualifications

• 7+ years of experience working in an Account Director, Group Account Director, VP or SVP, Account Director, Consulting Manager, Client Partner or Business Development capacity serving Fortune 2000 and upper middle market clients

• Prior agency and/or consulting experience required

• Strong background and knowledge of digital and experience design capabilities

• Poise, executive presence, and outstanding communication skills

• Experience working in a consultative manner with clients and serving as a key advisor and partner

• Experience maintaining and growing multiple large accounts

• Experience achieving growth and sales targets

• Exposure to managing challenging external stakeholders

• Must be a growth-minded individual that drives conversations and pursuits forward

• Must be comfortable engaging in exploratory discussions in business functions where you do not have deep expertise

• Must have a passion for solving ambiguous challenges and demonstrate solution-oriented leadership internally and externally

• Must be a team player that actively seeks opportunities to collaborate

• Strong background in crafting and delivering proposals of work

• Ability to effectively construct and tell a compelling and clear story around a value proposition, both orally and in presentations

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • Vue.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • OptimizelyAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • WordpressCMS
    • SitecoreCMS
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Our office is located just off the Chicago Riverwalk at the corner of Wacker & LaSalle streets. However, we're currently working together remotely.

An Insider's view of One North

What are some social events your company does?

We have a couple of holiday parties every year where people can unwind and have fun. Also, there are always things that people are doing around the office that anyone can join in on: Bake sales, tech talks, going out for a drink after work. The people here certainly know to have fun when they want to!

Jeff

Senior Developer

What projects are you most excited about?

I really enjoy working with “managed apps,” which keeps clients’ sites and applications the most updated. These projects enable me to get a variety of expertise in all the different platforms we support. I’m a part of all our clients’ implementations, which is challenging and rewarding, and enables me to work with all kinds of clients and teams.

Stephanie

Architect

What does career growth look like on your team?

You are very much encouraged to grow your career in the direction you choose, whether that’s a linear progression or something totally different. Thanks to my manager’s nurturing of my interests and the company’s support of my education and professional development, I was able to create my own career path and grow into my dream hybrid role.

Alexa

Front-End Designer and Developer

What is your vision for the company?

At One North, our goal is to empower our people and our clients to take on their digital future by shaping it together. We solve interesting problems in interesting ways and find inspiration in all the change, challenge and opportunity that our ever-evolving industry throws our way.

Jeff

COO

What kinds of technical challenges do you and your team face?

Recently, I implemented single sign-on for a client’s website and switched their search platform to Solr. This project gave me the opportunity to learn and work with new technologies such as federated authentication, OWIN, Azure Active Directory, and obviously Solr. Becoming familiar with these has been a huge addition to my skillset.

Erik

Architect

What are One North Perks + Benefits

One North Benefits Overview

We recognize that our employees are more than digital experience geniuses–they are regular people, too (with regular lives). Our benefits and perks focus on enhancing the total well-being of our employees, from their physical & nutritional health to their financial health and work/life balance.

Culture
Friends outside of work
Eat lunch together
Open office floor plan
Diversity
Diversity Employee Resource Groups
One North has a [email protected] Employee Resource Group and access to additional ERGs and Employee Networks through our parent company, TEKsystems.
Hiring Practices that Promote Diversity
One North has established an Inclusion & Diversity Working Group that is tasked with attracting, hiring, cultivating and promoting Black talent.
Health Insurance & Wellness Benefits
Disability Insurance
One North offers company funded short-term and long-term disability insurance for all full-time employees.
Dental Benefits
One North offers dental insurance through MetLife to all full-time employees.
Vision Benefits
One North offers vision insurance through Vision Service Plan (VSP).
Health Insurance Benefits
One North's insurance through BCBS offers a PPO plan with an HSA. There is also an option to add a Hospital Protection Plan.
Life Insurance
One North provides company-funded life insurance to all full-time employees, with the option to purchase additional coverage if desired.
Wellness Programs
One North's Employee Assistance Program offers a health advocacy feature and our financial wellness programs provide employees the tools and expert advice necessary to improve their financial health.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Our 401(k) plan allows employees to save for retirement through pre- or post-tax contributions along with employer-matched funds for maximized savings potential. Vesting in the 401(k) is immediate.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
One North employees can allocate pre-tax dollars to a Dependent Care Flexible Spending Account. Nursing mothers who are traveling for work can take advantage of Milk Stork delivery services for free.
Generous Parental Leave
Once employees hit their 1.5-year anniversary, they are eligible for the Parental and Primary Caregiver Leave benefits. Available leave time increases with tenure.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
All full-time employees are eligible for 4 weeks of PTO per full year. The number of days an employee is eligible for increases with tenure.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Our Transportation Benefits enable employees to also make pre-tax contributions to pay for parking and public transit needs.
Company Outings
Some Meals Provided
One North covers two meals a month (up to $25 each) for employees through UberEats.
Happy Hours
Parking
We offer employees discounted daily parking at a nearby garage.
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Lunch and learns

Additional Perks + Benefits

Our comprehensive benefits program includes Blue Cross Blue Shield PPO Health coverage, a health savings account with employer-funded contributions, and a Health Advocate. We also offer Dental and Vision insurance. All of our full-time employees are eligible for Life/AD&D insurance and Short/Long Term Disability insurance free of cost, with the option to add additional voluntary coverage if desired.

One North's 401(k) plan allows employees to save for retirement through pre- or post-tax contributions along with employer-matched funds for maximized savings potential. Our Transportation Benefits enable employees to also make pre-tax contributions to pay for parking and public transit needs.

We know how important unwinding can be for inspiration, innovation and productivity. Our full-time employees earn 4 weeks of paid time off, in addition to company paid holidays. Employees also begin to accrue additional time off once they reach their 3-year and 10-year anniversaries with the business.

One North also understands how critical it is for parents to bond with their new additions. We provide paid Parental and Primary Caregiver Leave to assist and support employees who experience a new birth, adoption or foster placement of a child. We also provide lactation support for breastfeeding moms traveling for business through Milk Stork.

Our Chicago-based employees can take advantage of our building's amenity program, ZO, which offers perks like massages, pedicures, acupuncture and facials, to name a few.

Other special employee benefits include tuition reimbursement, travel assistance and an employee discount program, which offers member-only discounts and corporate rates on everything from pizza and the zoo, to movie tickets, car rentals and hotels.

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