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Client Success Manager

| Chicago
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Client Success Manager

We are seeking a driven Client Success Manager to lead our Client Success team.

At Carlease, you will have the opportunity to help clients find the right vehicle across all makes and model vehicles with no-pressure sales tactics.

Building strong, trusted partnerships with Carlease clients, the Client Success Manager will act as a true advisor to our clients. You will be responsible for helping our clients effectively engage with the Carlease platform and process during the post-sale process. and you will be dedicated to helping our clients make better leasing decisions. Although you possess a strategic approach to selling and strive to meet/exceed retention goals, you will always have your client’s best interest in mind and act as their internal advocate to ensure they are set up for success.

Key Responsibilities:

  • Serve as a consultant to current clients on how and when to optimize their leasing options for greatest personal or business impact

  • Leverage and analyze usage data to make recommendations on leasing strategy

  • Maintain and grow revenue by creating meaningful value for our client base

  • Partner with marketing to improve retention through proactive and content-driven communication

  • Demonstrate commitment to our clients through the highest level of responsiveness and solution-minded approach to any issues they experience

  • Project manage the post-sale client journey

  • Constantly innovate: identify ways we can be consistently delighting our clients

Preferred Qualifications:

  • 3+ years of relevant Account Management, Sales or Client Success experience

  • Automotive industry or equivalent experience

  • Must have a proven record of driving results in a high-growth organization

  • A clear and impassioned client relationship management philosophy, along with outstanding client relationship capabilities, interpersonal and communication skills

What’s in it for you?

  • Carlease provides above market compensation, including a strong base salary plus commission

  • Flexible hours (9-5 M-F) and exceptional benefits (including 50% paid medical and dental)

About Us

Carlease has helped thousands of people lease a new car without ever leaving their home. We use the latest technology to build a car leasing experience as easy as buying a TV on Amazon.

We're venture-backed by one of the best VC groups in Chicago and the best automotive tech industry veterans. And we're growing.

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