Account Manager, Startup

Sorry, this job was removed at 11:31 a.m. (CST) on Thursday, July 14, 2022
Find out who’s hiring remotely
See all Remote jobs
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

About Vouch:

Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.

Vouch is a new, technology-first insurance company backed with $160M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.

We're doing this by making insurance fast, responsive, and focused on our customers -high growth and innovative companies. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.


What does a work environment look like at Vouch?

Vouch is a Virtual First Workplace with office locations in SF, Chicago, and NYC. This role can be based anywhere in the U.S as long as you can work our Vouch core collaboration hours (8:30 am-2:30 pm Pacific Time).


Role Responsibilities:

As a member of the success team, you will be responsible for ensuring our customers have a great experience after purchasing coverage with Vouch. This position will be responsible for guiding existing customers through any insurance questions they may have, day-to-day servicing of accounts, renewal business, supporting client needs when changing coverage, and ensuring a great experience for all Vouch customers.

We pride ourselves on making things fast, easy, and tailored for our customers. Some of our best customer feedback is about our amazing customer experience and service. You’ll be responsible for helping us scale that reputation. 


Job Duties:

  • Establish trusted relationships with our customers
  • Deliver consistent and timely follow-up in response to client requests and issues
  • Engage in retention efforts and proactively account round assigned renewal portfolio
  • Manage growing accounts, including selling products and advising on risk solutions
  • Ensure clients are comfortable with and able to utilize the tools/services available through Vouch platform
  • Drive additional value by identifying follow-up opportunities for Vouch
  • Analyze existing insurance packages and evaluate risk 
  • Preparation and presentation of submissions to insurance companies, coordinating with Brokers and placement specialists as needed 
  • Coordinate billing based on client/carrier instructions and assist in collections as needed


Qualifications:

  • Minimum of 3+ years of Account Management experience (Preferably within the Commercial Insurance space or other highly regulated industries)
  • Strong preference of prior working experience in the following commercial lines:
    • Business Owners Package (BOP) or GL
    • Property
    • Worker’s Compensation
  • Experience with the following lines is a plus:
    • Cyber
    • E&O
    • D&O
    • EPL
  • Strong communication and organizational skills
  • Dependable, coachable, positive, and detail-oriented with excellent follow-through skills
  • Able to deal well with ambiguity and maintain composure in complex situations 
  • Strong Sales, Communication, and Marketing skills are critical; must be able to demonstrate success with managing tight time frames and high volumes of work

 

Nice to have:

  • Active/Current Property and Casualty License 
  • Exposure to and passion for early-stage startups and/or high growth environments


Vouch provides a number of benefits to help you bring your best self to work:

  • Competitive compensation and equity packages
  • Generous bonus potential with quarterly payouts
  • Health, dental, and vision insurance
  • Parental leave
  • Flexible vacation time (Unlimited PTO)
  • Wellness allowance ($80/month)
  • Technology allowance ($100/month)
  • Monthly Doordash credits ($80/month) 


Vouch believes in putting our people first, and building a diverse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal opportunity employer and celebrate the diversity of our growing team. 

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. #LI-Remote

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • VueFrameworks
    • TypescriptFrameworks
    • Google AnalyticsAnalytics

Location

Although Vouch is Virtual First, team members can choose to be Remote, Office Aligned, or Office flex. We regularly host on-site and virtual events like lunches, ERG events, game nights, and more! Vouch values work-life balance which our core collaboration hours of 8:30 am - 2:30 pm PT reflects.

An Insider's view of Vouch Insurance

What's something quirky about your company?

One of our most popular Slack channels is #pets-of-vouch which showcases all our favorite pets ranging from dogs, cats, a hedgehog, and even a tomato plant named Tommy Tomaté Ragu! Our best-attended virtual team social events also included three different Pet Parades where we were introduced to the "Pets of Vouch" live!

Anna

Compliance Specialist

What makes someone successful on your team?

It is defined by working together to be the voice of our clients. Our culture of thriving as one allows me to tap into the vast, collective knowledge of the whole Vouch team to help provide great solutions. Being successful is not always knowing the exact answer or closing a deal, but ensuring we take all efforts to meet the needs of our clients.

Ore

Account Manager, Success

What are Vouch Insurance Perks + Benefits

Vouch Insurance Benefits Overview

We provide a competitive perks and benefits package including the following:

We cover 85% of health benefits for employees (health, dental, vision) as well as 75% as dependents

Parental Leave

Unlimited PTO

We have federal holidays off, in addition, we do also have months that do not have holidays so our leadership team picks one day in that month that we all take off (regular 3 day weekends)

$80 wellness reimbursement each month which is up to you how to use (Fitness classes, gym membership, home equipment, mental wellness, etc.)

$100 Technology - Cell/Internet phone allowance.

$500 continuing education stipend - (Certs, classes, etc.)

You get to work with an amazingly collaborative, smart, fun, and hard-working team!

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Customized development tracks
Paid industry certifications

More Jobs at Vouch Insurance

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about Vouch InsuranceFind similar jobs like this