Commercial Insurance Account Manager

| Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

About Vouch:

Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.

Vouch is a new, technology-first insurance company, backed with $100M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for startups.

We're doing this by making insurance fast, responsive, and focused on our customer -high growth and innovative companies. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.


Role Responsibilities: 

As a member of the success team, you will be responsible for ensuring our customers have a great experience after purchasing coverage with Vouch. This position will be responsible for guiding existing customers through any insurance questions they may have, day-to-day servicing of accounts, renewal business, supporting client needs when changing coverage and ensuring a great experience for all Vouch customers. 

We pride ourselves on making things fast, easy, and tailored for our customers. Some of our best customer feedback is about our amazing customer experience and service. You’ll be responsible for helping us scale that reputation.

Job Duties: 

  • Establish trusted relationships with our customers
  • Deliver consistent and timely follow-up in response to client requests and issues
  • Engage in retention efforts and proactively account round assigned renewal portfolio
  • Manage growing accounts, including selling products and advising on risk solutions
  • Ensure clients are comfortable with and able to utilize the tools/services available through Vouch platform
  • Drive additional value by identifying follow-up opportunities for Vouch
  • Analyze existing insurance packages and evaluate risk 
  • Preparation and presentation of submissions to insurance companies, coordinating with Brokers and placement specialist as needed 
  • Coordinate billing based on client/carrier instructions and assist in collections as needed

About you:

  • Minimum of 3+ years of insurance experience (e.g., underwriting, insurance sales,  account management, customer service)  
  • Candidate must have a minimum experience in the following lines:
    • Business Owners Package (BOP) or GL
    • Property
    • Worker’s Compensation
  • Strong communication and organizational skills
  • Dependable, positive, and detail-oriented with excellent follow-through skills
  • Able to deal well with ambiguity and maintain composure in complex situations 
  • Strong Sales, Communication, and Marketing skills are critical; must be able to demonstrate success with managing tight time frames and high volumes of work

Nice to have:

  • Active/Current Property and Casualty License 
  • Exposure to and passion for early-stage startups and/or high growth environments

Vouch believes in putting our people first and building a diverse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the diversity of our growing team.

 

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • VueFrameworks
    • TypescriptFrameworks
    • Google AnalyticsAnalytics

Location

Vouch has 2 primary office locations in SF and Chicago. We also have roles that are open to remote team members.

What are Vouch Insurance Perks + Benefits

Vouch Insurance Benefits Overview

We provide a competitive perks and benefits package including the following:

We cover 85% of health benefits for employees (health, dental, vision) as well as 75% as dependents

Unlimited PTO

We have federal holidays off, in addition, we do also have months that do not have holidays so our leadership team picks one day in that month that we all take off (regular 3 day weekends)

$80 wellness reimbursement each month which is up to you how to use (Fitness classes, gym membership, home equipment, mental wellness, etc.)

$100 Technology - Cell/Internet phone allowance.

$20/week DoorDash credit.

$500 continuing education stipend - (Certs, classes, etc.)

You get to work with an amazingly collaborative, smart, fun, and hard-working team!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Culture committee, DEI ERG, Women & Vouch
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Customized development tracks
Paid industry certifications
More Jobs at Vouch Insurance23 open jobs
All Jobs
Data + Analytics
Dev + Engineer
HR + Recruiting
Operations
Product
Sales
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Vouch Insurance's full profileSee more Vouch Insurance jobs