Motorola Solutions
We help people be their best in the moments that matter.
Chicago, IL
Hybrid

Customer Engagement Sales Specialist

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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
The Customer Engagement Specialist is responsible for working with regional Motorola Solutions customers. The Customer Engagement Specialist sells directly to customers 30% of the time within designated territories. They spend the remaining 70% on account management and support activity. Interfaces and strategically partners with Account Executives to increase and capture sales within assigned territory. May develop new prospects but primarily interfaces with existing customers and run-rate sales. Develops and maintains favorable relationships with new and existing customers and is held accountable and incentivize for individual achievement of specific business targets and results. Each Customer Engagement Specialist is assigned to a geographic region.
Job Description

Scope of Responsibilities/Expectations:

  • Partner with Account Executive and provide support to targeted regional accounts with transactional type daily activities.

  • Has a good knowledge of pricing strategies for customers within their dedicated territories.

  • Establish and build strong future opportunity pipeline by following up on assigned data driven campaigns.

  • Utilizes Salesforce to track all sales activities within dedicated territories.

  • Proficient in utilizing Salesforce to track all support interactions with Account Executives and other field team members.

  • Develop innovative win-win solutions to address customer challenges. Uncovers viable solution options from the customer’s point of view.

  • Achieve established daily/weekly/monthly/quarterly activity and CRM performance targets.

  • Establish trust and build strong business relationships with customers and assigned field teams.

  • Partner with Account Executives to determine appropriate strategic support approach.

  • Participates in and may occasionally lead customer meetings.

  • Participate on weekly territory calls and make in-field visits, as appropriate. Present results and forecast, as required.

  • Travel, as required. Approximately 10% 

  • Bachelors degree in business/related field and/or equivalent work experience preferred


Basic Requirements

  • Bachelors degree


Travel Requirements
Under 10%
Relocation Provided
None
Position Type
New Grad
Referral Payment Plan
No


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Our remote work program includes telecommuting at Manager discretion.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

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