Customer Experience Manager - Video Business at Motorola Solutions
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewThe Mission of Customer Experience (CX) & Field Quality Team is to enhance customer experience by driving Motorola Solutions’ priorities and actions.
Customer Experience representatives interface with different MSI organizations & departments to develop and implement strategies and action plans to improve customer experience with our products and service..
In this role you will:
Enhance customer experience with our Mobile and Fixed Video products and services.
Identify key areas for improvement & drive action plans in the end-to-end process with our Video business.
Identify key critical field quality issues and drive for resolution.
Manage the Customer Experience & Quality Governance and Issues
Manage CX projects from inception to completion, including tracking and evaluation of project performance
Ensure that CX projects are completed on time, within budget, and within accepted quality metrics
Communicate CX projects status to key stakeholders
Continuously improve built-in & seamless Quality
Participate in the development of CX strategies, and new solutions to take advantage of business opportunities
Collaborate with Sales, Services, Product, Engineering, Technical Support, & Supply Chain key stake orders identify gaps in Motorola Solutions execution and propose recommendations
Conduct or support lessons learned for customer satisfaction and business improvement related issues
Other duties as assigned
BA/BS degree from an accredited college or university
5 years of related work experience.
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.