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Customer Relationship Specialist

| Chicago

We’re looking for a Customer Relationship Specialist (Jr. CRM) to join our all-star Client Relationship Management team. The CRM team is focused on maintaining and growing our business within our 1000+ B2B customers. These customers range from fast-growth start-ups to Fortune100 companies. The CRM team is 100% customer driven with a mission to develop strong relationships with stakeholders at our customers (typically with HR leaders). They also help manage the day-to-day customer needs and identify opportunities to grow Envoy Global’s business.

The CRS is a critical team member of the CRM team. They will be responsible for supporting the day-to-day needs of our customers. Attention to detail, fast action, rapid problem-solving, and a 100% customer-first mindset are critical to success in this role.

Activities will include supporting customer data, analysis, and reporting needs, updating Salesforce records, coordinating customer/attorney calls, and more. You will work in a collaborative team environment and support our CRM leads across multiple clients and across different industries.

This is not only an excellent role to gain a deep understanding of our customer needs and our technology platform, but also a unique opportunity to work with a leading legal tech company! High achievers will quickly progress into other CRM team roles. 

 

You Have:

  • Ideally 1-3+ years’ experience in a CRM team or other B2B customer experience function
  • The desire to provide an outstanding customer experience with a willingness to consistently go above and beyond
  • Passion for technology and bringing innovative tech products to new users; quick to learn and adopt new technology tools
  • Excellent written communication skills and the ability to explain highly complex topics in a way that anyone can understand
  • Proactive thinking regarding issues or improvements that need to be resolved
  • Eagerness to learn the many duties of a CRM and apply the training you have been provided to real case issues
  • Excellent organization skills and attention to detail
  • Motivation, drive, and persistence to pro-actively solve customer problems while remaining calm under pressure
  • Passion to work in a fast-paced, high performing technology company
  • A desire to immerse yourself in learning a new industry and product to become a subject matter expert
  • At least a Bachelor’s degree

 

Why Envoy?

  • Convenient Chicago Loop location – 2 blocks from Metra trains and the CTA
  • Extremely competitive benefits plan including BCBS medical coverage, including FREE employee dental and vision coverage, and a company-matched 401k plan that vests immediately
  • Stock options after one year of employment
  • Annual accrual of 18 days of paid time off (PTO), 2 personal days, and 9 paid holidays per year
  • Paid Parental Leave Program
  • Casual work environment
  • In-office company-paid gym membership with LifeStart Gym
  • Company sponsored lunches, happy hours, and events throughout the year
  • Healthy snacks & unlimited LaCroix
  • Monthly Product Lunch & Learns and ongoing Career Development/Training
  • Moxie Award Winner for Best Service Provider in 2015 and Most Disruptive Startup in 2016
  • Rated as one of the top 50 employers for Gen Y Emerging Talent in Chicago
  • Chicago Inno 50 of Fire – B2B Winner  
  • Growing social responsibility programs & partnerships
  • Opportunity to work for an organization that changes lives every day!

 

Envoy is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief 

EOE AA M/F/Vet/Disability

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • TypescriptLanguages
    • Entity Framework Libraries
    • Ninject Libraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • MVCFrameworks
    • SQL AzureDatabases
    • SQL Databases
    • Cosmos DBDatabases
    • SQL Data Warehouse Databases
    • Google AnalyticsAnalytics
    • PowerBI Analytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • OutlookEmail
    • Salesforce Lead Gen

Location

The Loop is a vibrant area featuring all sorts of eclectic eateries, shops, theaters, and parks!
230 W Monroe, Chicago, IL 60606

An Insider's view of Envoy Global

What’s the vibe like in the office?

The vibe in the office is great! It is a fast-paced environment that is constantly changing and evolving, which means you are always learning and have the ability to grow within the company - even if that means moving to a different team. Never a dull moment! At Envoy, you are not just another cog in the machine, you get to be highly impactful.

Vanessa Hong

Business Development Representative

How do you collaborate with other teams in the company?

Technology is only as good as the real people backing it up - from all angles. We collaborate as one to provide a service and platform that is a seamless experience for a typically very document-heavy process. We want people to feel empowered and excited while navigating through a very nerve-wracking process. That is what we are all here for.

Jeni Gaudio

Senior Sales Account Executive

What does career growth look like on your team?

Career growth is about carrying a sense of urgency and accountability at all times. Build your career by finding the opportunity and not waiting for the opportunity to find you. It’s important to drive change amongst your team, company, but most importantly – yourself.

Mike Hoffman

Sales Director

How do your team's ideas influence the company's direction?

Our semimonthly All Hands Meetings allow employees to see how the company is doing and ask questions in real time to members of leadership. One of our core values is our ability to be candid: we have pulse surveys, manager meetings, hackathons, and encourage all employees to bring up questions and suggestions to any member of leadership.

Lindsay Dagiantis

Vice President, HR

How do you make yourself accessible to the rest of the team?

As the Recruiter here at Envoy, I work with my fellow employees across the board, all departments in one way or another. Envoy really encourages a collaborative and cross-functional culture - where all of our teams unite toward one common goal: helping people work anywhere in the world, and essentially provide the coveted American Dream.

Jess Krichevsky

Talent Acquisition, Senior Recruiter

What are Envoy Global Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Options Program
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
18 days of PTO + 2 "Floating" days
Sabbatical
Envoy offers full-time employees with seven years of continued service the opportunity to take a four-week paid sabbatical.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

We provide thorough and ongoing training. Highly competitive medical, dental, and vision insurance with an option for PPO or HMO. Regular opportunities to interact with co-workers through social events, intramurals, and collaborative projects. Fully stocked kitchen, including unlimited snacks, coffee, tea, and all of the flavored LaCroix you can handle!

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