Farmer’s Fridge is on a mission to make it simple for everyone to eat well. We serve healthy, handcrafted meals and snacks from our growing network of 400+ Smart Fridges (software-enabled vending machines). We are striving to change the food system from the ground up – one Fridge or delivery at a time. 

We are a team that cares -– about the business, the impact our product makes, and each other. We are data-driven, innovative, and quick to move on a good idea. We are looking for people who want to collaborate in an entrepreneurial, inclusive culture and have a passion to succeed.

Farmer's Fridge is looking for a Customer Service Associate for Home Delivery. This person will be responsible for the daily operations and success of our home delivery program. Their goal will be to provide an excellent customer experience and they will support our driver team to find quick resolutions when issues arise. They will also work hand-in-hand with our Distribution and AppOps team to monitor and validate incoming orders, ensuring a seamless experience for our customers and our internal Operations teams. 

Note: Our home deliveries can occur outside of regular business hours. This role will require working weekend hours. These schedules may be adjusted periodically to meet the needs of our business. 

In a typical week, you will...

• Answer emails and phone calls from customers regarding their delivery orders during delivery hours.
• Work cross-functionally with the AppOpps and Operations teams to resolve issues that arise with customer orders.
• Make modifications to customer orders using the Shopify platform and internal documents.
• Act as a delivery driver resource and dispatcher during delivery hours.
• Resolve delivery customers’ questions and issues in a timely manner.  This includes rescheduling deliveries, rerouting drivers, and modifying customer orders.
• Engage positively with customers sharing their Farmer’s Fridge experience.

What Your Background May Look Like:

• 1-2 years of experience relevant to the above
• An undergraduate degree in communications is preferred
• A demonstrated track record of positive customer support interactions
• Experience in a high-growth, rapidly changing environment, preferably in the food space
• The ability to operate in ambiguous situations and be flexible as the organization changes and grows - we are in a new place every quarter!

Who You Are:

• Empathetic - You have outstanding verbal and written communication skills and excel at making the customer feel understood and important
• Solution Oriented - You think critically and can attack a problem from different angles 
• Adaptable - You’re tenacious, flexible, and able to juggle multiple priorities at once
• Collaborative - You thrive working cross-functionally and are comfortable seeking out answers from different departments and teams

Benefits at Farmer's Fridge:

In This Together - Our HQ employees are currently working from home, but we stay connected virtually with weekly town hall meetings, social hours, and remote game nights. Our bonus roles as taste testers are also still intact! You can sample what new items we’re cooking up in our test kitchen with our menu team’s no-contact "employee drive-thru".

Happier Weekdays - Each day at work should fill you with joy, not dread. We're a fun and passionate group, and we don't take ourselves too seriously. Bring your unique self to work, dress comfortably, and always feel free to share your thoughts and opinions. We encourage curiosity and inquiry; there's no hierarchy here when we're all swapping ideas.  

Innovate & Elevate - We're all teachers and learners. You'll grow, and help grow the company through cross-functional collaboration, open access to leadership, and regular business updates. You have a direct impact on the company’s bottom line. You can also impact your personal bottom line by participating in our 401(k) plan that includes a company match with immediate vesting.

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