Customer Success Associate

| Chicago
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Hireology’s technology empowers businesses to build great teams. Over the last ten years, we’ve grown from a startup to a market-leading organization with over 165 team members, and we’ve created an award-winning culture that makes this company an amazing place to work.

It’s with that in mind that Hireology is looking to add a member to our Customer Success team. The Customer Success Associate will work alongside a team to provide both proactive and reactive support to our customer base. This individual will not own a book of customers but, instead, will share responsibility for providing strategic support to our small to mid-sized customers along with their team, as well as,  have the opportunity to work alongside our Customer Success Managers to provide support to our larger customers. Ultimately this individual will be tasked with helping our customers effectively utilize the Hireology platform/process which, by result, will lead to better hiring decisions.

As a Customer Success Associate you will be responsible for:

  • Proactively reaching out to customers (via phone and email) to provide suggestions on how to best utilize and optimize the Hireology platform for greatest business impact
  • Reactively responding to inbound customer support requests
  • Maintaining and growing revenue by creating meaningful value for the customer
  • Diagnosing potential barriers to renewal and working with customers to overcome these barriers
  • Improving usage and adoption through proactive and content-driven communication
  • Demonstrating commitment to our customer base through the highest level of responsiveness
  • Constantly innovating: identify ways we can be consistently delighting our customers

So what kind of person are we looking for in this role? We have a pretty unique culture here at Hireology, and the person who will be successful in this role will be:

  • Results-Driven: Must have a proven record of driving results in high-growth companies and must have an inner drive to succeed. You will have a desire to want to grow professionally and progress in your career.
  • Customer-Oriented: A successful Customer Success Associate has outstanding customer relationship capabilities, interpersonal and communication skills
  • Task-Driven: A successful Customer Success Associate will enjoy working off a to-do list and will be motivated to complete tasks on time
  • You Are Eager to Learn: Our product suite, the industries you sell into, recruitment & hiring best practices, and how our solution solves for customer pain points.
  • Metrics-Driven: We’re passionate about data and trends. While achieving your monthly and quarterly goals, you can make a plan and stick to it. You ask for help when you need it. And you take accountability. 

Okay, we’ve laid out what the job is - now are you qualified? Below are the minimum qualifications we’re looking for in a Customer Success Associate. Also, we want a chance to get to know who you are and why you applied, so please include a cover letter.

  • Strong written and oral communication skills. As a Customer Success Associate, you’ll be the voice of Hireology to our customer base; we want that voice to be professional, concise and thoughtful
  • A Bachelor's degree
  • A strong desire to succeed alongside a passion for delighting customers
  • Experience in sales, customer success or account management is preferred

So what can you expect after you apply? You will:

  • Take a brief true/false survey. Be sure to check your email after you apply.
  • Have a phone conversation with someone on our Recruiting team. This is a high-level conversation about you, but also a good opportunity for you to learn more about us.
  • Meet with our Customer Success team to discuss how you would make an impact in this role.
  • Take a strategic critical thinking assessment that determines how we can develop you at Hireology.
  • Provide us with some references. We use our automated reference check system for this, so you just give us some names, they fill out a survey, and we are all set.
  • Speak with a Senior Manager on the Customer Success team. This will be an opportunity for us to get an idea of how you got to where you are, and if where you want to go lines up with where we are going.
     

Hireology is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability status or protected veteran status, or any other category protected under the law.  All employment decisions are solely based on business needs, job requirements, and individual qualifications. We support an inclusive workplace where Hireologists excel based on personal merit, qualifications, experience, ability, and job performance.

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Technology we use

  • Engineering
    • GolangLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks

Location

Unbeatable office space in downtown Chicago, with views of the Chicago River and Navy Pier.

What are Hireology Perks + Benefits

Hireology Benefits Overview

Hireology offers a comprehensive benefits package including medical, dental, and vision insurance plans, matching 401(k) including Roth, unlimited discretionary time off, paid mental health days, paid parental leave, commuter and parking benefits, open and collaborative workspace, free onsite gym, and professional development programs including formal mentorship and job shadowing.

Culture
Volunteer in local community
Hireology offers two paid volunteer days, as well as, company-wide volunteer events.
Friends outside of work
Eat lunch together
Intracompany committees
Hireology has designated “culture ambassadors,” employees from across the company who embody our core values, assist with planning company activities, and promote team engagement.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
All employees participate in anti-harassment and discrimination training on an annual basis.
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Hireology provides gym membership discounts, as well as, Divvy membership discounts.
Onsite Gym
Mental Health Benefits
Hireology employees are encouraged to use one paid mental health day a month and are given access to an employee assistance program that provides mental health resources and access to counseling.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes full-time remote for specific positions and the ability to work remotely on occasion, as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Customized development tracks
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