Customer Success Associate

| Chicago
As the Customer Success Associate, you will be alongside our most valuable customers through the adoption and post-sale of our products. You will play a vital role on the Kalderos team by ensuring customer satisfaction and growth to ultimately drive retention and expansion. We will provide for you the resources and training to become successful in this career with high exposure to our top sales reps and founding team members. 

The ideal candidate is passionate about building and maintaining relationships, loves problem solving, and is driven to produce only the highest quality customer service.
 Detailed Responsibilities to Include: 
  • Point of contact for client questions regarding Kalderos’ products and services, and troubleshooting any issues that may arise 
  •  Support onboarding of new clients 
  • Host status meetings with clients, both by phone and on site (minimal travel required) 
  • Responsible for performing dispute resolution on behalf of clients to achieve maximum savings 
  • Prepare/QC Kalderos deliverables prior to client delivery 
  • Minimize client escalations through pro-active account monitoring and stakeholder engagement/management 
  • Solicit client feedback, identify process improvement opportunities, and recommend system enhancements 
  • Author help center articles to address frequently asked questions 
  • Maintain a high level of professionalism with clients to establish a positive rapport 
  • Maintain knowledge of the healthcare and pharmacy services industry to make recommendations to improve Kalderos’ program efficiencies 
EXPERIENCE AND QUALIFICATIONS 
  • Our ideal Customer Success Associate is an organizer and a do-er who is passionate about getting things done on time and with a high degree of excellence. 
  • Bachelor’s degree in business-related major (such as marketing, accounting, finance, business administration, or communication), or healthcare administration 
  • At least 2 years of professional experience building and maintaining client relationships
  • At least 1-year professional experience with the 340B program and/or the Medicaid Drug Rebate program
  • A deeply ingrained sense of timeliness and urgency to resolve problems 
  • High standards for excellence as well as strict adherence to policies, procedures, and schedules 
  • Excellent organization skills and has the ability to work independently and multi-task with minimal supervision, while effectively identifying, organizing and prioritizing multiple projects for themselves and others. 
 
COMPANY PERKS 
  • Excellent Compensation 
  • 401K plan 
  • Training Allowance Fund 
  • Working for a Startup Company with a collaborative and positive culture 
  • A Fair PTO system that allows for a healthy work life balance 
  • Opportunity to work on new technologies and learn new skills 
  • Cross functional training opportunities 
  • Guidance from a transparent leadership team 
  • Entertainment Allowance Fund 

PERSONAL ATTRIBUTES 
  • You have an established ability to Interpret data by means of various methodologies.
  • You are comfortable working at a company that celebrates failure, and rewards success.
  • Your team loves working with you. Your colleagues love working with you. Your manager cannot understand how they ever lived without you.
  • You can set operational targets and coordinate a cross-functional effort to achieve those targets.
  • You motivate others. You communicate clearly. You inspire your coworkers.
  • You identify problems and are decisive about communicating the problem with the larger team, ensuring the problems are corrected early.
  • You cannot stand political games between departments and do not want to work for a company where inside politics drive actions rather than what’s best for the customer.
  • You are a collaborative, hardworking, problem solver, who leads by example.
  • You are way above average, and only want to work at a place that is nowhere near average.
  • You understand that you would not be successful without the team, and you are grateful to your team members who participated in the company and your success.
  • You understand that continuous self-improvement is part of life and are willing to accept areas where you could be better and be willing to put in the work to improve yourself and those around you.
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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • react.semantic-uiLibraries
    • ASP.NETFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • DockerFrameworks
    • Microsoft SQL ServerDatabases
    • SparkDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • StorybookDesign
    • AvocodeDesign
    • FigmaDesign
    • JIRAManagement

Location

Looking over the Chicago River, we’re located in a WeWork in the heart of Chicago’s downtown.

An Insider's view of Kalderos

What's something quirky about your company?

Our culture encourages individuality and strong opinions. There is never a shortage of thoughtful recommendations or particular preferences. All of these differences make our conversations lively - but always progressing towards our goal of bringing transparency and trust to the healthcare space.

Allison

Client Relationship Manager

What kinds of technical challenges do you and your team face?

As a front end developer, I'm building technology to help improve our customer's experience with our product. Some of the challenges I face involve ensuring what I build integrates effectively with the applications of my cross functional peers. When a problems arise, I know we have an amazing & knowledgeable group of people I can count on.

Sean

Lead Developer

How does the company support your career growth?

We’re a team of smart, passionate and self-directed professionals who thrive on creativity and innovation. Our approach is to foster an environment where people can be constantly expanding their technical skill set and pitch in to solve problems as they discover them -- which results in greater, broader responsibility and professional advancement.

Dave

CTO

What is your vision for the company?

Kalderos is a purpose-driven group of multidisciplinary collaborators -- our purpose is to bring transparency to one of the most opaque parts of the healthcare system. Our solutions will empower all stakeholders in the healthcare ecosystem to focus on improving the well-being of people, rather than financial engineering.

Micah

COO

What’s the vibe like in the office?

Our vibe is a combination of trust, collaboration, and stimulation. We’re a young company with big ideas, super smart people, and an eagerness to make some real change. The general attitude is -- be yourself, dress how you want, and get ready to solve some big problems.

Matt

Product Designer

What are Kalderos Perks + Benefits

Kalderos Benefits Overview

We are looking for people that are committed to fulfilling the Kalderos mission and vision. We understand that our employees are the most important asset we have in accomplishing our goals and we believe in providing our employees a robust set of benefits to balance their health, finances, and work/life.

Health: We believe that all of our Kalderos team members deserve access to quality health plans and the options to find one that fits you and your family’s needs.

Finance: We know that there is a lot to worry about when trying to balance your current and future personal
finances and have provided a number of benefits to help alleviate some of the concerns.

Work/Life: We value the time and effort that our employees put into making Kalderos a success and want to make sure that we provide employees benefits to most effectively manage your lives outside of work.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Kalderos offers two plans through Aetna and MetLife.
Vision Benefits
Kalderos offers two plans through Aetna Vision and Metlife Vision.
Health Insurance Benefits
Kalderos offers four comprehensive plans through Aetna. Additional coverage includes free membership to One Medical, Health Advocate and Teledoc.
Life Insurance
Kalderos offers supplemental life insurance through MetLife.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Kalderos offers a fully-vested matching contribution of 100% on the first 3% of employee deferrals, plus 50% on the next 2% deferred
Company Equity
Kalderos offers stock options as part of our standard compensation package.
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Flexible Work Schedule
At Kalderos, we are focused on getting things done, not on the hours you spend on getting things done.
Vacation & Time Off Benefits
Generous PTO
Kalderos offers a self directed, fair PTO policy. We have a minimum number of PTO days (10) for employees but no maximum.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Kalderos offers pre-tax dollars to pay for your commute on the L or Metra.
Company Outings
Game Room
Happy Hours
At Kalderos, we like to celebrate all of our successes whether big or small. We don’t think the small ones ever get enough recognition, that is why we make sure to celebrate them every Thursday.
Fitness Subsidies
We have an on-site gym with a one-time initiation fee.
Professional Development Benefits
Continuing Education stipend
Kalderos wants to foster a culture of continuous personal exploration and improvement - we offer money to develop new skills, refine existing skills, and explore areas of growth for your development.

Additional Perks + Benefits

Beyond our fair PTO policy, flexible working schedule, collaborative work environment, continuous education stipend and weekly happy hours we also are proud to offer a celebration stipend because we believe in celebrating successes whenever they are a part of life or work.

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