What We'll Bring

• A work environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.

• Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.

• Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.

What You'll Bring

BS/BA

3 years of professional experience as an analyst, customer success manager or account manager

Ability to work independently and manage multiple tasks and projects

Ability to trouble shoot and solve application problems using technical processes

Excellent communication skills (both written and verbal) and excellent interpersonal skills

What we’d love to see:

Intermediate T‐SQL skills with proven experience providing detailed analysis

3+ years of professional experience as an analyst, customer success manager or account manager

Healthcare knowledge a plus, particularly knowledge of healthcare payers

Option to work remote in the United States

Impact You'll Make

Maintain relationships with clients by providing both excellent customer service and technical expertise. Have “the buck stops here” attitude.

Increase revenue by driving product usage and identifying upsell opportunities.

Accurately forecast changes to client revenue.

Develop, QA, and deliver analysis. Create ad hoc reports upon request.

Track product usage, recoveries, and client personnel changes.

Lead client meetings and routine value presentations.

Proactively and effectively manage evolving customer expectations. Lead efforts to find resolution and meet customer objectives.

Maintain strong adherence to Service Level Agreements

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