Customer Success Manager - Mfr

| Chicago
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About Our Organization

At Kalderos, we are building unifying technologies that bring transparency, trust, and equity to the entire healthcare community with a focus on pharmaceutical pricing.  Our success is measured when we can empower all of healthcare to focus more on improving the health of people. 

That success is driven by Kalderos’ greatest asset, our people. Our team thrives on the problems that we solve, is driven to innovate, and thrives on the feedback of their peers. Our team is passionate about what they do and we are looking for people to join our company and our mission.

That’s where you come in! 

Who We’re Looking For

For the Customer Success Manager-Manufacturing position, we’re looking for someone who can help ensure customers have a positive experience through excellent customer service, provide comprehensive support for customer use of Kalderos’ applications, and develop process improvement to enable Kalderos operations to scale effectively. Across all roles, we look for future team members who will live our values of Collaboration, Inspired, Steadfast, Courageous, and Excellence. 

We’re a team of people striving for the best, so naturally, we want to hire the best! We know that job postings can be intimidating, and don’t expect any candidate to check off every box we have listed (though if you can, AWESOME!). We encourage you to apply if your experience matches about 70% of this posting.

  • Support drug manufacturers through onboarding and production operations as they use our products and solutions that optimize and comply with the Medicaid Drug Rebate Program (MDRP) and the 340B Drug Discount Pricing Program.

  • Work with states and pharmacy benefit managers using our payer solutions to bring transparency, trust, and contract compliance to drug discount programs for commercial managed care.

  • Create, analyze, and deliver validated dispute reports to state agencies.

  • Engage US states in dispute resolution on behalf of customers.

  • Identify and build greater efficiency and effectiveness into critical customer success execution activities.

  • Minimize customer escalations through proactive account monitoring and stakeholder engagement/management.

General Experience Guidelines

We know your experience extends beyond what you have on paper. The following is a guideline of general experience we’re looking for in this role:

  • Bachelor’s degree in business, science, technology, healthcare administration field, or equivalent.

  • 2+ years of experience in administering and/or implementing a healthcare data management, medical claims, or similar SaaS/cloud-based product or platform.

  • 2+ years of experience working with Salesforce or equivalent CRM system.

  • Demonstrated project management skills - effectively handle multiple customers, escalations, and priorities at once.

  • High level of proficiency with an office suite (such as Google for Business Applications or Microsoft Office).

  • Ability to effectively communicate via virtual meeting and collaboration software.

  • Strong analytical skills with the ability to process and interpret product utilization data and customer requirements, to help drive adoption and ROI.

  • Excellent organization skills - work independently, prioritize and multi-task with minimal direction.

  • A sense of timeliness and urgency to address issues and resolve them expeditiously.

  • High standards for excellence and strict adherence to policies, controls, procedures, and timelines.

Set Yourself Apart

  • Advanced degree in pharmacy, life science, healthcare administration, or accounting.

  • Registered pharmacist operating in a clinical or retail setting.

  • At least 3 years experience with the 340B program and/or the Medicaid Drug Rebate Program (pharmacies, hospitals, clinics, PBMs, state/federal agencies).

  • Project Management certification or methodology training (PMP, PRINCE2, SAFe, or equivalent).

  • Working knowledge of retail pharmacy, hospital pharmacy billing systems, or EMR/EHR.

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Highlighted Company Perks and Benefits

  • Continuous growth and development: Annual continuing education stipend supporting all employees on their ongoing knowledge journey.

  • Celebrating employee milestones: bi-annual stipend for all full-time employees to help you celebrate your exciting accomplishments throughout the year.

  • Work From Home Reimbursement: quarterly funds provided through the pandemic to help ensure all employees have what they need to be productive and effective while working from home.

  • A fair PTO system that allows for a healthy work-life balance. There’s no maximum, but there is a minimum; we want you to take breaks for yourself

  • 401K plan with a company match

  • Choose your own Technology: We’ll pay for your work computer 

What It’s Like Working Here

  • We thrive on collaboration, because we believe that all voices matter and we can only put our best work into the world when we work together to solve problems.

  • We empower each other: from our DEI Council, to affinity groups for underrepresented populations we believe in ensuring all voices are heard.

  • We know the importance of feedback in individual and organizational growth and development, which is why we've embedded it into our practice and culture. 

  • We’re curious and go deep. Our slack channel is filled throughout the day with insightful articles, discussions around our industry, healthcare, and our book club is always bursting with questions.

Kalderos is an equal opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Due to the circumstances of the COVID-19 pandemic, Kalderos has decided to protect our current and future employees by shifting to an entirely remote workforce. We will continue to operate, interview, onboard, and work remotely. Please be aware that some of our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities and the CDC


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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • react.semantic-uiLibraries
    • ASP.NETFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • DockerFrameworks
    • Microsoft SQL ServerDatabases
    • SparkDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • StorybookDesign
    • AvocodeDesign
    • FigmaDesign
    • JIRAManagement

Location

Looking over the Chicago River, we’re located in a WeWork in the heart of Chicago’s downtown.

An Insider's view of Kalderos

What's something quirky about your company?

Our culture encourages individuality and strong opinions. There is never a shortage of thoughtful recommendations or particular preferences. All of these differences make our conversations lively - but always progressing towards our goal of bringing transparency and trust to the healthcare space.

Allison

Client Relationship Manager

What kinds of technical challenges do you and your team face?

As a front end developer, I'm building technology to help improve our customer's experience with our product. Some of the challenges I face involve ensuring what I build integrates effectively with the applications of my cross functional peers. When a problems arise, I know we have an amazing & knowledgeable group of people I can count on.

Sean

Lead Developer

How does the company support your career growth?

We’re a team of smart, passionate and self-directed professionals who thrive on creativity and innovation. Our approach is to foster an environment where people can be constantly expanding their technical skill set and pitch in to solve problems as they discover them -- which results in greater, broader responsibility and professional advancement.

Dave

CTO

What is your vision for the company?

Kalderos is a purpose-driven group of multidisciplinary collaborators -- our purpose is to bring transparency to one of the most opaque parts of the healthcare system. Our solutions will empower all stakeholders in the healthcare ecosystem to focus on improving the well-being of people, rather than financial engineering.

Micah

COO

What’s the vibe like in the office?

Our vibe is a combination of trust, collaboration, and stimulation. We’re a young company with big ideas, super smart people, and an eagerness to make some real change. The general attitude is -- be yourself, dress how you want, and get ready to solve some big problems.

Matt

Product Designer

What are Kalderos Perks + Benefits

Kalderos Benefits Overview

We are looking for people that are committed to fulfilling the Kalderos mission and vision. We understand that our employees are the most important asset we have in accomplishing our goals and we believe in providing our employees a robust set of benefits to balance their health, finances, and work/life.

Health: We believe that all of our Kalderos team members deserve access to quality health plans and the options to find one that fits you and your family’s needs.

Finance: We know that there is a lot to worry about when trying to balance your current and future personal
finances and have provided a number of benefits to help alleviate some of the concerns.

Work/Life: We value the time and effort that our employees put into making Kalderos a success and want to make sure that we provide employees benefits to most effectively manage your lives outside of work.

Culture
Volunteer in local community
Partners with Nonprofits
Kalderos is proud to be based in Chicago and to be part of the growing local economy of tech companies. Diversity and inclusion are part of our core values at Kalderos and we are excited to influence
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Kalderos offers two plans through Aetna and MetLife.
Vision Benefits
Kalderos offers two plans through Aetna Vision and Metlife Vision.
Health Insurance Benefits
Kalderos offers four comprehensive plans through Aetna. Additional coverage includes free membership to One Medical, Health Advocate and Teledoc.
Life Insurance
Kalderos offers supplemental life insurance through MetLife.
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Kalderos offers a fully-vested matching contribution of 100% on the first 3% of employee deferrals, plus 50% on the next 2% deferred
Company Equity
Kalderos offers stock options as part of our standard compensation package.
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
At Kalderos, we are focused on getting things done, not on the hours you spend on getting things done.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Kalderos offers a self directed, fair PTO policy. We have a minimum number of PTO days (10) for employees but no maximum.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Kalderos offers pre-tax dollars to pay for your commute on the L or Metra.
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Kalderos is partnering with Doordash to give us a subscription to DashPass. Your DashPass subscription has several benefits, including $0 delivery fees, reduced service fees, and many more.
Happy Hours
At Kalderos, we like to celebrate all of our successes whether big or small. We don’t think the small ones ever get enough recognition, that is why we make sure to celebrate them every Thursday.
Fitness Subsidies
We have an on-site gym with a one-time initiation fee.
Home Office Stipend for Remote Employees
We offer a $250.00 home office stipend.
Professional Development Benefits
Diversity Program
Lunch and learns
Kalderos hosts monthly lunch and learns lead by our leadership and teammates.
Promote from within
Continuing Education stipend
Kalderos wants to foster a culture of continuous personal exploration and improvement - we offer money to develop new skills, refine existing skills, and explore areas of growth for your development.
Paid industry certifications
Our continuing education stipend gives each employee $500/yr to use towards a course, textbook, or some other form of education.

Additional Perks + Benefits

Beyond our fair PTO policy, flexible working schedule, collaborative work environment, continuous education stipend and weekly happy hours we also are proud to offer a celebration stipend because we believe in celebrating successes whenever they are a part of life or work.

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