Motorola Solutions
We help people be their best in the moments that matter.
Chicago, IL
Remote

Customer Success Manager, Mid-Market Accounts at Motorola Solutions

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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.


Department Overview
Envysion, now a Motorola Solutions company, is a leading provider of enterprise video security and business analytics solutions for the quick-service restaurant and retail industries.
Envysion's cloud-based solution integrates video systems with sales data to proactively identify potentially fraudulent transactions and optimize operations without the need to monitor hours of video footage.
Job Description

We are seeking a Customer Success Manager to join our mid-market accounts team. As a Customer Success Manager and trusted business partner, you will be responsible for monitoring and engaging our clients to ensure a successful partnership. This includes increasing product utilization and expanding Envysion’s footprint through user adoption. You will serve as a customer advocate, driving industry best practices and positioning the Envysion platform as a key driver to the customer's success. It will be your responsibility to ensure customers are successfully using the Envysion application by understanding their business objectives and recommending strategies to achieve those goals. 

Responsibilities:

  • Ensure regular communication with client contacts on key accounts; provide strategies to optimize utilization, adoption, analytics and ROI

  • Provide initial training for new users, as well as on-going training for existing users

  • Upsell features to support ongoing customer adoption and utilization towards success criteria

  • Provide feedback to product team and management concerning response to products and services

  • Provide insight on customers' needs to internal teams on a regular basis; represent customers' views, requirements and experience throughout the organization

  • Work closely with internal company stakeholders, sharing customer information and escalating issues as required

  • Communicate goals and results upwards, across and to team members to ensure standards are met and customer success is achieved

Qualifications:

  • Bachelor’s degree

  • 5+ years of experience in a customer success environment

  • 3+ years of experience with customer facing activities

  • Prior hardware and SaaS customer success experience

  • Experience using customer relationship management software, Salesforce strongly preferred

  • Prior work experience in a similar role including managing projects, timelines, customer relations, and contracts

  • Experience serving as a customer advocate with the ability to understand the needs of the client and deliver on those needs

  • Proven leadership, creative thinking, organization and decision-making capabilities

  • Strong executive presence and presentation skills

  • Understanding or accounting principles is a plus

  • Ability to stay on-task with minimal supervision

  • Proficiency in the use of Microsoft Office as well as the Google Suite of products 

  • Ability to travel 25% to customers

Residential Location & Travel Requirement:

As a member of the nationwide Customer Success team, we allow this individual to reside anywhere within the United States with strong preference in Colorado or near a Video Security and Access Control brand headquarter location. This includes but is not limited to: Denver, Dallas or Chicago. Travel is anticipated 25% of the time with consecutive-day travel as a possibility.

Salary range for this position in Colorado is: $70,000 - $80,000 plus incentive pay. Salary will be evaluated with skills and experience.


Basic Requirements
  • Bachelor’s degree

  • 5+ years of experience in a customer success environment

  • 3+ years of experience with customer facing activities

  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.


Travel Requirements
Under 25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Where we are

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen
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What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications

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