As a software company, ReviewTrackers empowers businesses to better understand their customers through advanced reviews and customer feedback technology. Our platform aggregates our customer’s reviews allowing them to analyze, amplify, and maximize customer feedback to accelerate customer acquisition and improve customer retention while driving more authentic connections. 

At ReviewTrackers, we cultivate an inclusive, equitable, dynamic, and communicative team environment. We value crafting a team with diverse backgrounds and mindsets while respecting a healthy expression of opinions. We support and inspire our team to experiment with new ideas while collaborating and communicating with one another to find creative solutions. 

ReviewTrackers is currently looking for a passionate, self-motivated, and collaborative Customer Success Manager (focusing on partnerships) to join our Customer Success Team. The customer success team at ReviewTrackers serves as a blend of account management, product enablement, and customer support. We pride ourselves on providing friendly, patient, and concise next-level guidance to optimize our customer’s road to success. This role is responsible for managing and driving engagement with our enterprise and mid-market partners. Join us as we continue to change the way businesses interact with their customers!

Remote. #LI-remote

What you will be working on:

• Manage and renew a growing portfolio of ENT and MM partners
• Drive product adoption and engagement with customers through prescriptive outreach and strategic meetings
• Grow your partners by identifying expansion opportunities

Who you will be working with:

• You will report directly to our VP of Customer Success
• You will work closely with sales, marketing and product teams

What you bring:

• 2+ years of customer success or account management experience
• Outstanding written, verbal, and presentation skills
• Experience operating in a dynamic, fast-growing startup environment
• Experience communicating and collaborating with product, marketing, and sales teams
• Familiarity with technical topics like RESTful APIs & SQL (preferred)

Perks and Benefits at ReviewTrackers:

• 100% company-paid premiums for health, dental, vision, life, short-term disability, and long-term disability insurance 
• BlueCross BlueShield healthcare benefits are available for families. 
• Flexible PTO policy
• Company-sponsored 401K matching at 3%
• FSA or HSA benefits are available 
• Pre-taxed transit benefits 
• Diversity & Inclusion Culture Group and company-wide training(s)
• Volunteer & Fundraising initiatives 
• Monthly All-Hands meeting with all ReviewTrackers departments to discuss what each team is working on and reiterate its mission
• Company Kindle, along with unlimited books of your choice
• Stocked Kitchen with snacks and drinks (when we’re back in the office)
• Company monthly Lunch n’ Learns with lunch provided (when we’re back in the office) 
• Monthly ‘Take Your Coworker to Lunch’ paid for by ReviewTrackers (when we’re back in the office)

ReviewTrackers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.