Basis Technologies
Chicago, IL
Hybrid

Customer Success Manager (Remote Optional)

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WHO WE ARE 


Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands. 


Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place. 


We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to building an inclusive culture of highly motivated individuals who create a positive and supportive environment together. We invest in our culture and support our employees so they can do their best work. 


Centro is headquartered in Chicago, with beautiful offices also in Toronto, Dallas, Denver, and New York to name a few. Post-COVID, many of us will be returning to one of our offices (by choice, not requirement -- we believe results matter more than where they are produced). Our employees have the flexibility to work in one of our office locations, completely remote, or a hybrid of the two. Please note, we are hiring on a remote working basis only in the U.S. and Canada.


ABOUT THE TEAM

 

The Customer Success team is part of the broader Basis Customer Experience team which includes Basis Solutions and Implementation, Customer Onboarding, and Customer Success. The Basis Customer Experience team is the center of our software operations and is the driving force behind our sales and support. Through our ‘raving fan’ service philosophy, we provide above and beyond service to thousands of advertisers, agencies, and other media buying professionals. Members of this team enjoy the opportunity to gain deep insight into the online advertising world and grow their careers through continued education in the workplace.


WAYS YOU’LL CONTRIBUTE 


You will enthusiastically grow revenue and drive adoption of the Basis Platform through strategic account management and relationship building. You will be responsible for growing existing revenue alongside Sales by partnering with your clients to identify and meet their business objectives and ensure success as they adopt a new platform. From training them on Basis usage, DSP strategy and optimization, to defining packages and pricing, you’ll own the day to day and become an integral part of your clients’ digital strategy. You will also contribute by:

  • Growing revenue across a dedicated book of Basis clients- serving as the main point of contact
  • Establishing best practices to rapidly grow new client spend thru continued education, proactive outreach, and opportunity tracking
  • Collaborating with business leaders & cross-functional teams as a customer advocate to integrate client feedback & experience metrics into decisions on products to improve client usability and satisfaction
  • Owning and developing strong relationships with our clients thru ‘raving fan’ service
  • Reviewing campaigns and provide detailed feedback to educate platform buyers
  • Educating partners on new platform features, DSP partners, services, and best practices
  • Helping realize client goals by customizing campaign set up and making optimization recommendations
  • Working with Centro’s internal support, product, and operations teams to provide high level of assistance post sale
  • Providing business insights thru Partner Reviews and other regular reports to help drive revenue and Partner KPIs against platform usage
  • Serving as a customer advocate & recommending & implementing client feedback that influences business decisions
  • Working closely with the digital point people on both buying (buyers/programmatic leadership) and sales (seller, advertiser/agency leadership) sides to drive revenue and performance
  • Continuing education and developing programmatic buying knowledge and skills of your customers

WHAT YOU BRING TO THE TABLE

  • 3+ years in advertising technology or related field
  • 3+ years sales experience in either direct sales, sales training, or account management
  • 1+ years of work experience in a DSP/programmatic space
  • Dynamic presenter and public speaker
  • Loves to solve problems and dig into challenges
  • Ability to adapt quickly to a rapidly changing technology environment
  • Experience working with and influencing cross functional teams
  • Super-positive attitude, worthy of our ‘raving fan’ service philosophy
  • Ability to learn complex software applications and to thrive in a fast paced, ever-changing, startup environment
  • Excellent written and verbal communication skills, organizational, people, & time management skills
  • Enthusiasm to grow revenue & drive adoption of the Basis
  • Deep knowledge of online business practices
  • The ability to travel (including some day and overnight trips)

BONUS POINTS

  • Bachelor's degree or higher
  • Experience or certification with Basis & Centro Certified

#LI-Remote



ANYTHING ELSE? 


Don't think you have all the skills required for this role? That's okay, we recognize that experience can be built in many ways. If you have relevant skills that are not reflected in your resume, we welcome your candidacy and encourage you to share more in an optional cover letter, even if your experience doesn’t match our exact requirements.


LIFE WITH CENTRO 


We take care of our people and believe that Centro’s success depends on the growth and well-being of each one of our team members.


We provide a thoughtful perks and benefits package including competitive 401k/RRSP matching, mental health support, a funded health savings account, paid sabbatical, generous parental leave, a flexible work environment and time off policy, and more. 


We are proud to be an equal opportunity employer are committed to building teams of Centrons that are diverse in thought, perspective, and culture. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, and age. Our employee-led communities enrich our culture of uniqueness, inclusivity, and empowerment. 

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What are Basis Technologies Perks + Benefits

Basis Technologies Benefits Overview

While our people work to change an industry, we reward them with industry-leading perks. It’s about making sure our employees feel happy, healthy, and fulfilled when they come to work.

Culture
Volunteer in local community
Centro offers each employee one day per calendar year to use for community work or volunteering opportunities. Local offices regularly organizes group volunteer activities for employees.
Partners with nonprofits
Centro partners with local non-profit organizations to support various causes and to organize group volunteer events for employees.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
4-day work week
Each Friday, through the end of 2023, Basis alternates between a half day or full day flex. So if deadlines are met and there are no urgent client needs, our employees are free to be offline.
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Basis provides all employees with access to Maven, a full-service digital clinic for individuals and couples growing their families.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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