Customer Success Manager at VelocityEHS

| Chicago
Sorry, this job was removed at 9:27 a.m. (CST) on Wednesday, March 17, 2021
Find out who's hiring in Chicago.
See all Sales jobs in Chicago

*Open to Candidates that reside in the Chicago, Illinois, Oakville, Ontario and Ann Arbor, Michigan area*

A Customer Success Manager develops relationships with our customers to ensure they have a healthy & Successful VelocityEHS journey. They are our customers’ champion and understand the value of nurturing customer relationships. The Customer Success Manager is responsible for engaging with customers’ post sale by helping implement and set up their solution, drive user adoption, support the customer in achieving their objectives and supporting our renewal and expansion efforts. This position requires prior onboarding, customer success or account management experience.

The skills of a successful Customer Success Manager include strong active listening, incredible communication, meticulous organization, dependability, and most importantly, a team player attitude.

PRIMARY DUTIES AND RESPONSIBILITIES:

Key Responsibilities include but aren’t limited to:

  • Work with a wide variety of customers with varying complexities to develop effective onboarding plans including scope, priorities, schedules, follow up’s and overall experience within customer journey boundaries
  • Support customer onboarding based on subscription level type and drive initial adoption
  • Develop, nurture, and manage relationships with your customers. This includes increasing adoption, promoting satisfaction and working towards renewal and expansion
  • Be a trusted advisor to your customer and drive continuous value of our products and services
  • Understand the goals and objectives of your customers and help them achieve success
  • Identify and develop expansion opportunities
  • Be an advocate for your customers’ needs within VelocityEHS
  • Manage the process to effectively address customer satisfaction and escalation of issues until resolved. This will include coordinating internal resources that will interact with each customer
  • Contribute solutions that positively impact the business and our customers, ideally becoming a trusted advisor to the customer
  • Provide troubleshooting of services to diagnose customer issues and what can be done to rectify the circumstance

REQUIRED SKILLS/QUALIFICATIONS/WORKING CONDITIONS:

Minimum Skills & Qualifications:

  • Bachelor's degree or equivalent experience required
  • 1 -2 years of customer-facing work (service, support, success or consulting for example)
  • Excellent multi-tasking, organizational and prioritization skills
  • Excellent customer service skills with a strong customer-driven personality that takes ownership of issues and follows through to completion
  • Detail oriented & analytical
  • Excellent verbal and written communication skills
  • Strong listening and interpretation skills
  • Customer-satisfaction-driven, self-sufficient and dependable
  • Effective team player, quick learner, and self-motivated
  • Passionate about customer satisfaction and his/her work
  • Proficient with internet browsers (Google Chrome, Mozilla Firefox, Internet Explorer, etc.)
  • Proficient with the use of Microsoft Office 2010 products (Outlook, Word, Power Point, Excel, etc.)

Preferred Skills & Qualifications

  • Knowledge of Environmental Health & Safety and/or Sustainability industry and legislation
  • Familiarity with web conferring software, such as Teams
  •  Experience in a Software as a Service (SaaS) environment and product training, a plus 
  • Experience with project management and/or consulting, a plus 
     

Desired Personal Profile:   

  • Self-starter able to collaborate actively with others in a cross-functional team
  • Flexible and able to work independently, managing multiple tasks at any given time
  • “Roll-up your sleeves” attitude to get things done
  • Lead by example attitude
  • Empathy and ability to identify with a user mindset and understand business need

 

COMPANY DESCRIPTION:

VelocityEHS is the largest and fastest growing environmental, health, safety (EHS) and sustainability software company in the world. More than 8 million people rely on our innovative on-demand (cloud-computing technology) safety and compliance management solutions to do their jobs safely and protect the environment.

At VelocityEHS, success is an everyday occurrence. Everyone who walks through our doors has an opportunity to make an impact. Our people make the difference at VelocityEHS – that's why we're not just looking for people with the right skills, but for those with the right drive, the right passion and the right character to make our entire team better. We still operate with the same start-up mentality that has made us the leading cloud EHS company, and offer each and every employee the opportunity to grow and reach their full potential.

We’re driven by the work we do to keep others safe, but we also like to have fun while doing it. We believe in producing great results, but also in enjoying the ride. Work-Life balance means two things at VelocityEHS – having time for your life outside of work, and taking steps to bring more life into the workplace. Between all the variety of workplace events, volunteer opportunities and other group activities available, we never forget that dynamic people need and deserve a place to work.

Finally, we understand that taking care of our customers starts with taking care of our employees. Our benefits include excellent medical and dental plans, matching 401(k) saving plan, RRSPS saving plans, generous PTO and more. We thank you for your interest, however, only those candidates selected for an interview will be contacted. No agencies please.

We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected]

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

VelocityEHS is located in the heart of downtown Chicago's River North neighborhood. Enjoy shopping, bars and restaurants all along the Riverwalk!

An Insider's view of VelocityEHS

What’s the vibe like in the office?

Electric. Recognition for good work in this office is contagious and once the ball starts rolling you can’t stop it. Everyone wants to see each other succeed. And if you need to decompress after a hectic day you can either go to the game room with your friends or head to the roof to enjoy the Chicago summer.

Vito

Sales Associate

What does your typical day look like?

My typical day involves a mix of internal meetings, client calls, and a lot of emails! On the Customer Success team, we aim to add value and deliver outcomes for our clients, so there is always a new problem to solve. I strategize and collaborate with teams across the organization to ensure we all work together for the success of our clients.

Lauren

Customer Success Manager

What does career growth look like on your team?

Career growth is very important for us. We try to find new openings and opportunities that allow employees to grow within VelocityEHS. This practice has opened many doors, and allowed the company and teams to grow over the last few years. With the amazing team members we work with, there is no shortage of great talent to fill those open spots.

Maya

Senior Director of Software Engineering

How do you make yourself accessible to the rest of the team?

While most people have an open door policy, I take it a step further and also make sure I know EVERY sales person and their name. And every year I set aside August to be my month to do 30 minute 1:1s with anyone on the sales team that wants to meet.

Le

Vice President of Sales

What is your vision for the company?

Our focus is not to be the first or most innovative, but on being the best by truly understanding the obstacles our customers’ face and delivering solutions that help them be more effective. We've already changed the industry – we now look forward to continuing to help lead the digital revolution in health, safety and environmental sustainability.

Glenn

Founder & Strategic Advisor

What are VelocityEHS Perks + Benefits

VelocityEHS Benefits Overview

Here at VelocityEHS, we place a high value on teamwork and understands that a great culture and work environment help to generate innovative ideas. Our employees are self-motivated, hard-working, enthusiastic and enjoy a great work-life balance.

Culture
Volunteer in local community
VelocityEHS partners with local nonprofits to create volunteer opportunities for our employees, who all have up to 2 days volunteer time to use each year.
Partners with Nonprofits
VelocityEHS partners with various local nonprofits for volunteer events, such as One Tail at a Time, Cradles to Crayons, Habitat for Humanity and Ronald McDonald House.
Friends outside of work
Eat lunch together
Intracompany committees
VelocityEHS has 15 different employee special interest clubs we call "Affinity Groups", ranging from a monthly beer share to an employee diversity council.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
VelocityEHS has dedicated training, both at an employee and leadership level, to help continuously educate our community to better understand their own bias and others experience.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Mosaic celebrates cultural diversity at VEHS, FEM is dedicated to the empowerment of women in our community and Pride works to create a safe & open Workplace for LGBTQIA+ Colleagues and Allies.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
VelocityEHS always participates in the annual JP Morgan Chase corporate challenge, but we also offer group workouts like bootcamps and yoga throughout the year.
Mental Health Benefits
VelocityEHS offers each employee a "Day of Reflection" to be used to reflect, learn, grieve or celebrate any kind of holiday we do not offer time off for otherwise.
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
VelocityEHS provides employees with a work schedule that includes Summer hours, and flexible start and end times as needed to accommodate their busy lives.
Remote Work Program
While we are currently working 100% remotely, this perk will continue on an add needed basis when office life returns to normal.
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
VelocityEHS employees receive between 17 and 32 days per year of paid time off based on years of service, not including additional volunteer and reflection days.
Paid Volunteer Time
All employees start with 1 day of paid volunteer time per year. This increases to 2 days after 3 years of employment.
Sabbatical
Eligible employees get 1 month sabbatical after 10 years of working at the company.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Fitness Subsidies
Employees are offered a subsidized Class Pass account, starting at just $11 a month.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
More Jobs at VelocityEHS11 open jobs
All Jobs
Dev + Engineer
Internships
Operations
Project Mgmt
Sales
Developer
new
Chicago
Internships
new
Chicago
Project Mgmt
new
Chicago
Internships
new
Chicago
Developer
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago