At Built In, the health, safety and well-being of our employees and of our communities is a top priority. Due to the effects of COVID-19, we have decided to manage our entire business remotely until further notice. HQ-based employees will temporarily work from home until it is safe to return to our office. As we continue to grow, we are excited to be hiring for all open roles and look forward to meeting with qualified candidates in a virtual setting. For anyone who joins our team (yay!), your onboarding experience will also be conducted virtually. Thank you for your interest in Built In and be safe! Hello, We’re Built In

Built In unites companies and people around their shared passion for tech and the universal need for purpose. To help our partners attract qualified talent, we create content that tells their story in a way no job post ever could — and we put their jobs in front of people who were born to do them. Our audience of sought-after candidates use Built In to find their professional purpose and connect meaningfully to the tech community, including by reading our content, networking at our events and applying to jobs at companies they believe in. 

Headquartered in Chicago, we also serve Los Angeles, Colorado, Austin, New York, Boston, Seattle, San Francisco, and Nationwide.

When you work for Built In, you have the opportunity to change lives by giving talented people access to purpose, not just a paycheck. And you’ll make an impact on some of the most exciting companies in tech, helping them hire their next wave of elite talent. Be part of Built In, and be part of the future of tech.   

We’re looking for a Customer Success Manager

You will interact directly with our customers to successfully project manage the delivery of branded content products. Your role is a very important part of driving revenue for the organization and ensuring our customers see the expected results of their investment. Customer Success Managers at Built In act as the product advisor for all strategic content products. In order to do this you will need to drive trust and strong relationships with your customer stakeholders. You will work hand in hand with the Account Management team who is responsible for the customer relationship, strategy and renewal. You are natural project managers who are passionate about creating processes and workflows that ensure the best experience for customers and internal partners.

How you’ll contribute

• Educate customers on Built In platform and content solutions
• Partner with Account Manager to outline strategic plan for account and ensure all product delivery aligns with goals of the partnership
• Create and execute against project plans and operate as the main point of contact for all product delivery.
• Responsible for adoption of the platform and track usage metrics to Content Manager
• Drive product feedback sessions and leverage internal tools to drive customer feedback directly to product, content and other relevant internal teams.

What you need

• 5+ years of experience in customer success, project management, recruitment or related field
• Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with relational challenges as they come up
• Proficient in Salesforce
• Superior
• level organizational, project management, and time management skills

Impress us even more

• Experience working in a fast-pace / ever changing environment
• Prior experience related to brand or content strategies

What We Value

We’re revolutionizing tech recruitment. So we question everything, because the best answers sit just to the right of a question mark. That’s our heritage as a disruptive company — as a company whose future depends on our capacity to innovate with a sense of drive, purpose and urgency. If you join Built In, you will work from this set of values: 

• Be Unreasonably Passionate. Our passion is borderline obsessive, and we’re ok with that. No one ever built anything great on a “meh.” We work with outsized passion to fulfill our mission.
• Be Humble. You don’t have all the answers. Luckily, you don’t have to. Don’t worry about being right. Be humble instead. 
• Stay Curious. Curiosity is a springboard to the future. It can transform the wisp of an idea into a breakthrough. We ask “what if.” We work with wonder. It’s how we innovate.
• Lead with Solutions. Question everything. But offer solutions as you do. Raise issues. But propose a few answers. For every hole you poke, offer a way to patch it up. 
• Own the Result. We have no time for blame or shame. When you stumble, own it, learn from it + get back to business. 
• Do More. Do more than your job description. Take initiative. Take charge. No job is beneath you, and no job is too big. Be a leader and do more — do whatever it takes. 

Be Inclusive, Always.

Research shows that women and other marginalized groups tend to apply to roles only when they check every point on a job description. We encourage you to apply if you meet the majority of qualifications and this role is aligned with your career trajectory. 

Built In is an equal employment opportunity employer.  Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Built In is guided by principles of diversity, equity and inclusion (DEI). We are committed to this work over the long-term, but here’s some of what’s in place today:

• We have five thriving ERG groups: Built In For The People, BuiltOut, United We Parent, Womxn United in Tech and Built In Tribe. 
• We have a dedicated Director, HR + Inclusion who oversees our DEI roadmap, which provides our annual metrics, goals and initiatives. 
• We are proud to be led by a female CEO and founder.