Founded in 2012 and named to the Inc. 5000 for the past four consecutive years, RedShelf is an award-winning EdTech company focused on helping organizations transition effortlessly to more affordable and efficient digital textbooks and learning content. Partnering with thousands of publishers, nearly half of all U.S. colleges, and countless businesses, we provide leading-edge digital course materials and an end-to-end Content Delivery System for effortlessly distributing those materials.

Job Summary:
 

The Customer Success Manager is a mission-critical component of the RedShelf customer experience. RedShelf Customer Success Managers ensure that new customers are smoothly on-boarded through effective implementation planning, technical integrations, and exceptional communication. The RedShelf Customer Success Manager is responsible for the overall relationship between the customer and RedShelf. 

Duties & Responsibilities: 

• Trains and supports relevant stakeholders in using new and existing products, tools, and resources
• Works cross-functionally with internal and external teams to facilitate enhancements and provide actionable feedback regarding communications, tools, capabilities, processes, and product lines
• Works in close partnership with the Regional Sales Manager to ensure smooth workflow handoffs and align client expectations with RedShelf resources to set the campus up for success
• Works in partnership with Customer Success Specialist to ensure deadlines are met with high quality deliverables. 
• Keeps clients informed of new RedShelf product and feature launches, and supports stakeholders in using new products

• Closely collaborates with RedShelf colleagues - particularly Regional Sales Managers and Customer Success Specialist - in a relentless pursuit to serve our institutional customers and student end users
• Identifies opportunities to grow existing customers and expand their use of RedShelf
• Responsible for the efficient and successful maintenance of post-sale campus relationships and workflows to ensure a frictionless experience for RedShelf’s end users
• Implements and manages technical integrations with multiple campus partners

Requirements:

• 2-4 years of Account Management or Customer Success Manager experience
• 2-4 years in either content delivery or SaaS 
• Bachelor's degree
• Proficient in Microsoft Office and/or Google Suite applications with a concentration on spreadsheet skills
• Excellent written and verbal communication skills in both internal and customer-facing settings
• Comfortable developing and leading projects independently with little to no direction
• Capable of balancing multiple priorities and deadlines while being adaptable to the changing needs of the business

Other Desirable Skills/Experience:

• Project experience in a fast-paced, high-stakes, deadline-driven environment is ideal

• Knowledge and appreciation of the advances in higher educational software, course materials, and digital publishing is a plus
• Background and/or experience in educational technology and/or publishing
• Experience using CRM and project management software tools
• Ideal candidate is self-sufficient and highly motivated, self-directed and possesses high energy and a passion for RedShelf

Why RedShelf?

RedShelf prides itself on maintaining an informal but fast-moving, hard-working, entrepreneurial culture. Our team members are smart, innovative, and passionate about improving education through digital technology.

We offer the best of both worlds: the energy and opportunity of a rapidly-growing organization, coupled with the stability of an extensive client base, strong financial backing, and proven track record of success. In addition to a forward-thinking environment with ample opportunity for professional and personal growth, our team members enjoy competitive compensation and benefit packages.

RedShelf is an Equal Opportunity Employer. Women, people of color, individuals with a disability, veterans, and others who would enrich the diversity of RedShelf are encouraged to apply.