Customer Success Manager
Hireology's technology empowers businesses to build great teams. Over the last 11 years, we've grown from a startup to a market-leading organization with over 175 team members, and we've created an award-winning culture that makes this company an amazing place to work.
The Customer Success Manager will focus on building strong, trusted partnerships with Hireology customers and will act as a true advisor to our customers. This individual will be tasked with helping our customers effectively engage with the Hireology platform and process which, by result, will lead to better hiring decisions.
It's with that in mind that Hireology is looking for an enthusiastic, self-motivated, team-oriented individual to join our growing Customer Success team. Customer Success Managers are essential to Hireology's success. We maintain and grow customer relationships to maximize business. We discover new ways that our product can evolve and prosper based on customer relationships and feedback.
As the Customer Success Manager, you'll be responsible for:
- Serving as a consultant to customers on how to best utilize and optimize the Hireology platform for greatest business impact
- Leveraging and analyzing product usage data to make recommendations on hiring strategy
- Maintaining and growing revenue by creating meaningful value for the customer
- Improving usage and adoption through proactive and content-driven communication
- Demonstrating commitment to our customer through the highest level of responsiveness
- Adopts a ‘resourceful' attitude to solve customer challenges
- Demonstrates the ability to ‘self-manage' and escalate to Manager proactively when a task starts to go off-track
- Constantly innovating: identify ways we can be consistently delighting our customers
- Work cross-functionally with internal teams to drive product development, analytics storytelling and minimizing cancelation risks
So what kind of person are we looking for in this role? We have a pretty unique culture here at Hireology, and the person who will be successful in this role will be:
- Results-Driven: Must have a proven record of driving results in high-growth companies and must have an inner drive to succeed. You will have a desire to want to grow professionally and progress in your career
- Customer-Oriented: A successful Customer Success Manager has a clear and impassioned customer relationship management philosophy along with outstanding customer relationship capabilities, interpersonal and communication skills
- Strategist and Tactician: In this role, you will be the CEO of your territory and, to be successful, you must be able to develop a strategy and plan for managing that business. At the same time, you will need to be in-the-weeds, executing, and fighting fires to ensure success. The right person for this role can easily navigate between the strategy and the tactics.
- Have Great Communication Skills: You will tell Hireology's story in all types of businesses with all types of owners.
- You Are Eager to Learn: Our product suite, the industries you sell into, recruitment & hiring best practices, and how our solution solves for customer pain points.
- Metrics-Driven: We're passionate about data and trends. While achieving your monthly and quarterly goals, you can make a plan and stick to it. You ask for help when you need it. And you take accountability.
Okay, we've laid out what the job is - now are you qualified?
- A minimum of 3+ years of relevant Account Management or Customer Success experience.
- 5+ years of professional experience demonstrating progression within role and within previous companies.
- Project Management and/or Implementation experience strongly preferred
- Gainsight knowledge - working off of similar existing CSM KPIs with an emphasis on quarterly business reviews and proactive/reactive CTAs
- Cross departmental communication - working with internal and external partners as needed to resolve and escalate issues
- Marketing background preferred, but not required!
A few benefits of working at Hireology:
- Unlimited paid time off / mental health days
- Health, Dental, Vision insurance coverage from day one
- Work from anywhere!
- 401(k) with company match
- Hybrid office downtown Chicago
- Award-winning culture
- External learning budget
- Amazing growth opportunities.. and more!
If you are hired, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.
Hireology is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability status or protected veteran status, or any other category protected under the law. All employment decisions are solely based on business needs, job requirements, and individual qualifications. We support an inclusive workplace where Hireologists excel based on personal merit, qualifications, experience, ability, and job performance.