Customer Success Manager

Bringg

| Chicago

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Position Title: Customer Success Manager (USA)

Currently looking for Chicago office.

What will you do?

Establish and maintain trusted relationships across a portfolio of named accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement
Build and execute account-specific success plans to proactively drive customer health, growth, and advocacy
Leverage your product knowledge and experience to ensure the customer receives maximum value from their Bringg solutions
Manage the implementation of new use cases, best practices, and functionality to expand existing accounts
Collaborate with Sales to ensure customers' contract renewal

What you need to have?

3-5 years experience as a Customer Success Manager\ Technical Account Manager with international large enterprises.
Technical knowledge and skills related to software solutions (SaaS environment)
Excellent communication skills with customers and key executives
An ability to create structure in ambiguous situations and implement strategies to drive success
Business results oriented, negotiation and presentation skills
Travel: up to 20%
Experience with the logistics industry is strongly preferred

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Technology we use

Engineering
Product
Sales & Marketing

- JavaLanguages
- JavascriptLanguages
- RubyLanguages
- SqlLanguages
- SwiftLanguages
- jQueryLibraries
- ReactLibraries
- ReduxLibraries
- AngularJSFrameworks
- ExpressFrameworks
- Node.jsFrameworks
- Google AnalyticsAnalytics
- JIRAManagement
- WordpressCMS
- SalesforceCRM
- HubspotEmail
- SalesforceEmail
- HubspotLead Gen

Location

180 N LaSalle , Chicago, IL 60601

An Insider's view of Bringg

What are some social events your company does?

Fostering an amazing work environment is a priority at Bringg. From our famous beach days, to cheering at a Cubs game, to our weekly happy hours. We also spread our passion for innovation at meetups & hackathons. Most importantly, our employees aren’t happy because of the perks, but rather from doing great work with an exceptional team.

Summer

HR Business Partner

How do you collaborate with other teams in the company?

I collaborate with the Success team to expand my use case knowledge and troubleshoot items. In addition, I partner with our Product team to share feedback from our customers. Although Bringg has a global workforce, this role has allowed me to work with so many colleagues regardless of where they are in the world!

Danielle

Pre- Scale Manager

How does the company support your career growth?

At Bringg I have always had the opportunity to challenge myself in my day to day work and also in my career growth. Having worked a few years in implementation, I was drawn to the other side of the sale. I had the opportunity to explore Presales and had the full support I needed to make the switch!

Raquel

Pre Sales Engineer

How do you empower your team to be more creative?

We hire people with the most potential to unleash their raw talent, giving them autonomy to do their best work. Bringg empowers everyone to own their initiatives and projects, supporting them to deliver exceptional work they can be proud of.

Tamir

SVP and GM, Global Field Operations

What projects are you most excited about?

Some customers have technologies implemented and others have only recently started with delivery. Regardless, we can genuinely transform how they operate their delivery operations. It’s exciting to solve problems for clients when they are under tremendous pressure to evolve, then watch them scale it quickly within their organization.

Michael

Technical Project Manager

What are Bringg Perks + Benefits

Bringg Benefits Overview

Fostering an amazing work environment is a priority at Bringg. Besides a competitive benefits package, we host numerous social events - from beach day to family activities and weekly happy hours. In addition, everyone at Bringg receives a gym membership at LA Fitness and our fully stocked - all organic kitchen will help you stay in top shape.

Culture

Volunteer in local community

Partners with Nonprofits

Friends outside of work

Eat lunch together

Daily sync

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Open office floor plan

Diversity

Highly diverse management team

Hiring Practices that Promote Diversity

Health Insurance & Wellness Benefits

Dental Benefits

Vision Benefits

Health Insurance Benefits

Wellness Programs

Onsite Gym

Team workouts

Mental Health Benefits

Retirement & Stock Options Benefits

401(K)

Company Equity

Performance Bonus

Child Care & Parental Leave Benefits

Generous Parental Leave

Flexible Work Schedule

Remote Work Program

Company sponsored family events

Vacation & Time Off Benefits

Generous PTO

Paid Volunteer Time

Paid Holidays

Paid Sick Days

Perks & Discounts

Casual Dress

Commuter Benefits

Company Outings

Free Daily Meals

Stocked Kitchen

Bringg has a fully stocked kitchen with organic options.

Some Meals Provided

Happy Hours

Bringg provides a weekly happy hour.

Parking

Fitness Subsidies

Home Office Stipend for Remote Employees

Professional Development Benefits

Job Training & Conferences

Lunch and learns

Cross functional training encouraged

Promote from within

Continuing Education stipend

Time allotted for learning

Additional Perks + Benefits

A fun team of people that work hard and play harder * Multiple team events, meetups and social activities * Fast-paced work environment * Helping global brands redefine the future of delivery logistics * Positive environment to expand your skills, develop your career, and make a difference.

View full list of perks + benefits

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