Bringg
Chicago, IL
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Sales//Customer Success//Account Management//Operations//

Customer Success Manager

Bringg
| Chicago
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Position Title: Customer Success Manager (USA)

Currently looking for Chicago office.

What will you do?

  • Establish and maintain trusted relationships across a portfolio of named accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement
  • Build and execute account-specific success plans to proactively drive customer health, growth, and advocacy
  • Leverage your product knowledge and experience to ensure the customer receives maximum value from their Bringg solutions
  • Manage the implementation of new use cases, best practices, and functionality to expand existing accounts   
  • Collaborate with Sales to ensure customers' contract renewal 

What you need to have? 

  • 3-5 years experience as a Customer Success Manager\ Technical Account Manager with international large enterprises.
  • Technical knowledge and skills related to software solutions (SaaS environment)
  • Excellent communication skills with customers and key executives
  • An ability to create structure in ambiguous situations and implement strategies to drive success
  • Business results oriented, negotiation and presentation skills
  • Travel: up to 20%
  • Experience with the logistics industry is strongly preferred

#BI-remote 


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Bringg
Customer Success Manager
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Where we are

We are located in the heart of the city - The Loop! Our office is surrounded by vibrant city views, historic architecture, incredible dining, and shopping (plus, you're just a few steps away from hopping on the bus or train!).

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement
    • WordpressCMS
    • DocuSignCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • HubspotEmail
    • SalesforceEmail
    • HubspotLead Gen

What are Bringg Perks + Benefits

Bringg Benefits Overview

Our employees receive multiple benefits that are relevant to all areas of their life:
Helping to create the best environment for work successes and personal growth, celebrating employees’ personal milestones, and providing wellness & health perks.
Our employees are given full autonomy and flexibility to work from home or in our fully equipped offices, in order to maintain a healthy work-life balance

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Bringg has a fully stocked kitchen with organic options.
Some Meals Provided
Happy Hours
Bringg provides a weekly happy hour.
Parking
Pet Friendly
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A fun team of people that work hard and play harder * Multiple team events, meetups and social activities * Fast-paced work environment * Helping global brands redefine the future of delivery logistics * Positive environment to expand your skills, develop your career, and make a difference.

View full list of perks + benefits

An Insider's view of Bringg

What are some social events your company does?

Fostering an amazing work environment is a priority at Bringg. From our famous beach days, to cheering at a Cubs game, to our weekly happy hours. We also spread our passion for innovation at meetups & hackathons. Most importantly, our employees aren’t happy because of the perks, but rather from doing great work with an exceptional team.

Summer

HR Business Partner

How do you collaborate with other teams in the company?

I collaborate with the Success team to expand my use case knowledge and troubleshoot items. In addition, I partner with our Product team to share feedback from our customers. Although Bringg has a global workforce, this role has allowed me to work with so many colleagues regardless of where they are in the world!

Danielle

Pre- Scale Manager

How does the company support your career growth?

At Bringg I have always had the opportunity to challenge myself in my day to day work and also in my career growth. Having worked a few years in implementation, I was drawn to the other side of the sale. I had the opportunity to explore Presales and had the full support I needed to make the switch!

Raquel

Pre Sales Engineer

How do you empower your team to be more creative?

As a leader, I’ve come to terms with the fact I cannot do it all or know everything. I have made it very clear to my team that often, they know best, and my role is to support and enable them to make it happen. Creativity truly comes when one has the time, headspace, and encouragement to try things in an environment that feels safe enough.

Carly

Customer Success Director

What projects are you most excited about?

Some customers have technologies implemented and others have only recently started with delivery. Regardless, we can genuinely transform how they operate their delivery operations. It’s exciting to solve problems for clients when they are under tremendous pressure to evolve, then watch them scale it quickly within their organization.

Michael

Technical Project Manager
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Bringg Careers in Chicago
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Solution Architect is an expert in Bringg’s software which helps customers to implement and customize the software to meet their complex and unique needs. They work with customers on short- and medium-term projects to scope, design, implement, and launch Bringg’s solution. This includes both initial implementations for new Bringg customers as well as expansion projects with existing customers to launch new workflows, implement new features, or expand to new lines of business. Solution Architects work closely with Customer Success Managers to manage the scope and timelines of their projects and with Product managers for new features and new use cases.

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Bringg is hiring an Inside Sales Representative in the US to join our scaling Sales organization. This is an incredible opportunity to be part of a rapidly growing team within Bringg. We see this team becoming a major contributor to the overall revenue generated by the Sales organization at large by the end of 2021.  You will be converting leads into paying customers by coaching and advising them You will be collaborating with Inside Sales Reps

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Who we are: Bringg's vision is to connect people and brands through innovative delivery and fulfillment that is accessible, usable and valuable to everyone. We do this with our innovative cloud platform that connects, automates and orchestrates supply chain technology, people and providers​. We believe that retailers and logistics providers facing today’s new digital reality, need to differentiate and scale their services to gain market share.

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Generating new sales pipeline with prospective clients in North America. Generating Pipeline and meeting Sales Quotas.  Leading qualification meetings with clients to identify relevance for potential partnerships. Communicating Bringg’s use-case, technology, and features to prospective customers whilst understanding their requirements.  Mapping out target accounts and identifying the best approaches to initiate contact with relevant stakeholders within the organization. Establishing strong client relations with customer´s key decision-makers .

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Manage the implementation of new use cases, best practices and functionality to expand existing accounts.  Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Overall responsible for customer health, growth and satisfaction.  Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting. Leverage your product knowledge and experience to ensure customer receives the up-most value of Bringg's product. Collaborate with Sales to ensure customers' contract renewal. 

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