Bringg

Chicago, IL

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Sales//Customer Success//Account Management//Operations//

Customer Success Manager at Bringg (Chicago, IL)

Bringg

| Chicago

Sorry, this job was removed at 11:17 a.m. (CST) on Sunday, July 17, 2022

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Position Title: Customer Success Manager (USA)

Currently looking for Chicago office.

What will you do?

Establish and maintain trusted relationships across a portfolio of named accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement
Build and execute account-specific success plans to proactively drive customer health, growth, and advocacy
Leverage your product knowledge and experience to ensure the customer receives maximum value from their Bringg solutions
Manage the implementation of new use cases, best practices, and functionality to expand existing accounts
Collaborate with Sales to ensure customers' contract renewal

What you need to have?

3-5 years experience as a Customer Success Manager\ Technical Account Manager with international large enterprises.
Technical knowledge and skills related to software solutions (SaaS environment)
Excellent communication skills with customers and key executives
An ability to create structure in ambiguous situations and implement strategies to drive success
Business results oriented, negotiation and presentation skills
Travel: up to 20%
Experience with the logistics industry is strongly preferred

#BI-remote

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Where we are

We are located in the heart of the city - The Loop! Our office is surrounded by vibrant city views, historic architecture, incredible dining, and shopping (plus, you're just a few steps away from hopping on the bus or train!).

Technology we use

Engineering
Product
Sales & Marketing

- JavaLanguages
- JavascriptLanguages
- RubyLanguages
- SqlLanguages
- SwiftLanguages
- jQueryLibraries
- ReactLibraries
- ReduxLibraries
- AngularJSFrameworks
- ExpressFrameworks
- Node.jsFrameworks
- Google AnalyticsAnalytics
- JIRAManagement
- WordpressCMS
- DocuSignCRM
- HubSpotCRM
- LinkedIn SalesNavigatorCRM
- SalesforceCRM
- HubspotEmail
- SalesforceEmail
- HubspotLead Gen

What are Bringg Perks + Benefits

Bringg Benefits Overview

Our employees receive multiple benefits that are relevant to all areas of their life:
Helping to create the best environment for work successes and personal growth, celebrating employees’ personal milestones, and providing wellness & health perks.
Our employees are given full autonomy and flexibility to work from home or in our fully equipped offices, in order to maintain a healthy work-life balance

Culture

Volunteer in local community

Partners with Nonprofits

Friends outside of work

Eat lunch together

Intracompany committees

Daily sync

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Open office floor plan

Diversity

Dedicated Diversity/Inclusion Staff

Highly diverse management team

Hiring Practices that Promote Diversity

Health Insurance & Wellness Benefits

Dental Benefits

Vision Benefits

Health Insurance Benefits

Wellness Programs

Team workouts

Mental Health Benefits

Retirement & Stock Options Benefits

401(K)

Company Equity

Performance Bonus

Child Care & Parental Leave Benefits

Generous Parental Leave

Flexible Work Schedule

Remote Work Program

Company sponsored family events

Vacation & Time Off Benefits

Generous PTO

Paid Volunteer Time

Paid Holidays

Paid Sick Days

Perks & Discounts

Casual Dress

Commuter Benefits

Company Outings

Stocked Kitchen

Bringg has a fully stocked kitchen with organic options.

Some Meals Provided

Happy Hours

Bringg provides a weekly happy hour.

Parking

Pet Friendly

Recreational Clubs

Fitness Subsidies

Home Office Stipend for Remote Employees

Professional Development Benefits

Job Training & Conferences

Lunch and learns

Cross functional training encouraged

Promote from within

Mentorship program

Continuing Education stipend

Time allotted for learning

Online course subscriptions available

Customized development tracks

Additional Perks + Benefits

A fun team of people that work hard and play harder * Multiple team events, meetups and social activities * Fast-paced work environment * Helping global brands redefine the future of delivery logistics * Positive environment to expand your skills, develop your career, and make a difference.

View full list of perks + benefits

An Insider's view of Bringg

How would you describe the company’s work-life balance?

In our ever-connected world, it can be challenging to draw a definitive line between one’s personal and professional life.
At Bringg, we are encouraged to maintain a proper work-life balance. My family is important, as is my customer(s), so prioritizing my schedule to give them proper attention is consistently at the forefront of my mind.

Weston

Customer Success Manager

How do you collaborate with other teams in the company?

I collaborate with the Success team to expand my use case knowledge and troubleshoot items. In addition, I partner with our Product team to share feedback from our customers. Although Bringg has a global workforce, this role has allowed me to work with so many colleagues regardless of where they are in the world!

Danielle

Pre- Scale Manager

How does the company support your career growth?

At Bringg I have always had the opportunity to challenge myself in my day to day work and also in my career growth. Having worked a few years in implementation, I was drawn to the other side of the sale. I had the opportunity to explore Presales and had the full support I needed to make the switch!

Raquel

Pre Sales Engineer

How do you empower your team to be more creative?

As a leader, I’ve come to terms with the fact I cannot do it all or know everything. I have made it very clear to my team that often, they know best, and my role is to support and enable them to make it happen. Creativity truly comes when one has the time, headspace, and encouragement to try things in an environment that feels safe enough.

Carly

Customer Success Director

What projects are you most excited about?

The landscape has changed dramatically in the past couple of years. It's exciting to work on projects where Bringg can help make a difference, giving our customers a chance to expand their brand while giving consumers visibility to final mile deliveries.