Oh Snap!
This job is no longer active - but you can still view the details below.

Customer Success Manager

| Chicago
Digital ads drive over 100 billion phone calls to U.S. businesses every year… Surprisingly, the marketers who paid for those ads typically have zero insight into these customer interactions and conversions. As the market leader in call analytics and customer experience optimization, DialogTech provides data-driven marketers with an end-to-end call attribution and analytics platform. This enterprise-class solution delivers transparency and control over every conversation, so companies can optimize lead generation, map the full path to conversion, and increase sales conversions.
DialogTech is an award winning SaaS company located in the heart of downtown Chicago. As the market leader in call analytics and optimization, we provide data-driven marketers with an end-to-end call attribution and conversion platform. This delivers transparency and control over every conversation, so companies can optimize lead generation, map the full path to conversion, and increase sales conversions.
We are always looking to grow and better our business – and the Customer Success team is the motivation for that growth. We’re looking to add you, who can impress our clients with a strong work ethic, a strategic business sense, and the ability to understand the client’s challenges. Sound like you? Read on.
What you’ll do:
The Customer Success Manager is responsible first and foremost for the happiness of our customers. As a named Customer Success Manager for our customers you are their lifeline to our organization.
For this particular role, we are looking for a self starter who feels at ease taking on a more sales oriented approach in helping to drive and secure revenue, as well as mitigating the churn of our client base. You will be able to sell ideas confidently in a fast paced, transactional environment. And will be tasked with keeping things simple, organized and clear – even in the most complex situations – so that we can grow together.
Our ideal Customer Success Manager:
  • Is a self starter who handles their own book of business. You are entrepreneurial at heart and this is your opportunity to run your business without the risk. You are ultimately responsible for the profit and loss of DialogTech’s customers.
  • Will maintain high activity rates with your large book of clients to secure contracts, drive revenue and mitigate churn. Brings up issues early and where necessary.
  • Can take on a large volume of customer calls and written inquiries in a friendly and courteous manner with excellent writing and verbal skills.
  • Has an excellent understanding of the DialogTech platform and is ready and willing to guide our clients through: setups, troubleshooting, integrations, etc.
  • Has a basic knowledge of the digital marketing landscape.
  • Is very detail oriented, thorough and able to handle multiple tasks and initiatives at a time. Is very good at following directions in a dynamic, constantly changing environment.
  • Is proficient with SalesForce, Excel and Google Sheets.
  • Responsible for negotiating with clients and building contracts.
  • Can thrive in a highly competitive environment where their performance will be measured against their fellow reps. Has the drive, motivation and ambition to to be the best.
  • Leads with confidence. Secure being bold and have the tough conversations. Calm under duress; flexible and thinks of solutions when plans change. Actively seeks out self-development opportunities. Is able to learn from their mistakes. Comes to work every single day with a can-do attitude. Not afraid to be responsible for a problem. Doesn’t punt. Ever.
Join us at one of the 101 Best and Brightest Places to Work in Chicago and nationally, 9 times running, Chicago Tribune's Top 100 Workplaces company!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • VoiceXMLLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • ZendFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RDSDatabases
    • DynamoDBDatabases
    • ElasticsearchDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • TumblrCMS
    • WordpressCMS
    • CoScheduleCMS
    • Google AdsCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Right across the street from Willis Tower, we are easily accessible by CTA and Metra lines... and a ton of food trucks!

An Insider's view of DialogTech

What are some social events your company does?

We have loads of weekly formalized social events, from Friday beer bashes to charitable initiatives (causes are chosen from a pool of topics near and dear to DialogTech team members' hearts. We also participate in intramural sports and have an active women's group.

Sarah

Customer Support Engineer

What projects are you most excited about?

My team is building a Sourcetrak offering that allows customers to use their own phone numbers and telephony while leveraging DialogTech's data and analytics. I'm excited to implement new serverless and scaling technologies to enhance Sourcetrak.

Brad

Software Engineer

How has your career grown since starting at the company?

I initially started off in the sales organization and was always vocal about helping in other areas of the business. I was granted the opportunity to move to the marketing team, where my interest in all things paid search really developed. My management team has been extremely helpful in getting me closer to the next step in my career at DialogTech

Katie

Digital Marketing Manager

What is your vision for the company?

The most enjoyable part of working at DialogTech are the people and being able to work on cutting edge technologies. It's a collaborative environment. People take the time get to know you, both personally and professionally. Everyone is incredibly supportive of one another. The company is very focused and works towards their vision.

AJ

Director of Platform Engineering and Operations

What are DialogTech Perks + Benefits

DialogTech Benefits Overview

DialogTech offers three different plans to choose from: BlueCross BlueShield $250 deductible PPO medical, $2,500 deductible HSA plan (with employer contributions), and a BlueAdvantage HMO plan.
Dental insurance through Guardian Dental PPO plan and VSP Vision Insurance which provides the option of seeing any provider you choose within the network, without referral.

Culture
Volunteer in Local Community
Partners With Nonprofits
Friends Outside of Work
Eat lunch together
Intracompany Committees
Daily Stand Up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Pair Programming
Open Office Floor Plan
Diversity
Documented Equal Pay Policy
Dedicated Diversity/Inclusion Staff
Unconscious Bias Training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
DialogTech's vision insurance plan provides the option of seeing any provider you choose within the network, without referral and a Wellness Exam Copay of $20.
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
DialogTech's 401(k) retirement plan offers investing into a Roth/Pretax retirement account.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 100% paid maternity leave for up to 12 weeks and 3 weeks paid paternity leave.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
At DialogTech we have unlimited PTO for all our employees.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
We have weekly Beer Bashes in our office every Friday at 4 pm to start the weekend off right with our colleagues.
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
DialogTech provides free in-office premium beverages, fruit, cereal as well as healthy snacks.
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and Learns

Additional Perks + Benefits

At DialogTech we work to live, not live to work. It’s why we have an unlimited vacation policy and other rich benefits like 100% covered, paid maternity leave. We believe hiring the right people is our most important job and we believe in rewarding you for your hard work.

More Jobs at DialogTech12 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Legal
Marketing
Operations
Product
Sales
Sales
new
Chicago
Operations
new
Chicago
Marketing
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago