Customer Success Manager at DataCubes Inc.

| Northwest Suburbs
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We are looking for candidates who thrive in a startup environment and are obsessed with delighting customers.

Responsible for:

  • Developing strong relationships with customer executive sponsors.
  • Maintaining a sincere commitment to our customers, by providing the best possible quality in all tasks performed.
  • Regularly interacting with customers by answering questions, resolving issues, and collecting feedback.
  • Translating customer business challenges and requirements into solutions which leverage DataCubes’ products and services.
  • Utilizing data entry for obtaining information, and in some cases, responsible for the entry and maintenance of files, spreadsheets or various management reports.
  • Opportunity to stretch into account management responsibilities for up-selling new products to existing customers.

What we are looking for:

  • 5+ years of relevant experience working directly with customers delivering excellent service with a customer centered mindset
  • The role requires previous experience in successfully managing SaaS deployments and supporting enterprise customers.
  • Willingness and eager to learn new technology and acquire new skills
  • Excellent written and oral communication skills
  • Intermediate proficiency in Microsoft excel and power point
  • Ability to sell C-Level and across sales, product, and management units
  • Demonstrated ability to drive customer renewals and customer success
  • Prefer prior insurance experience with ability to understand and support loss form, schedule of values, Accord output with customers
  • Prior experience as underwriting assistant a plus
  • Prior experience in account management or sales role a plus

Why you should apply:

  • Opportunity to work with talented individuals that are passionate about solving complex problems with data science
  • Competitive pay with full benefits packages
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Technology we use

  • Engineering
  • Sales & Marketing
    • PythonLanguages
    • HubSpotCRM


DataCubes also has an office located at: 318 W Adams Street Chicago, IL 60606

An Insider's view of DataCubes Inc.

How would you describe the company’s work-life balance?

Working at DataCubes the work culture and flexible hours has really helped me maintain my work-life balance. In the past year, I’ve participated in an IronMan, planned a wedding, and traveled. All of which was possible because of the flexibility of my team and the management. Hoping to achieve many more such goals in 2020 with DataCubes.


Data Scientist

How do you collaborate with other teams in the company?

I work daily with my team to streamline a project management approach that emphasizes teamwork to achieve objectives. I also partner with coworkers cross departmentally to ensure implementations are on track and successful. The collaboration at DataCubes is a key component in helping me provide the utmost customer service to our clients.


Customer Success Manager

How does the company support your career growth?

DataCubes team members are encouraged to pursue new ideas and take on added responsibility if they are interested in doing so, sometimes even beyond their official job scope or title. There is a strong culture of providing guidance and support to folks who do this; supporting employees' career growth and encouraging them to grow into bigger roles.


Senior Product Manager

What are DataCubes Inc. Perks + Benefits

DataCubes Inc. Benefits Overview

We are committed to ensuring that our employees enjoy full benefits that extend beyond work.

Volunteer in local community
Eat lunch together
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
The Company pays 70% of the premium cost.
Vision Benefits
The Company pays 70% of the premium cost.
Health Insurance Benefits
DataCubes Inc. makes available and pays 70% of the premium cost for Medical insurance coverage for regular full-time employees and their families.
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
The Company offers a 401K plan for full-time employees who are 21 years old, have been with the company 30 days, and are legal residents.
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
DataCubes provides employees with a flexible work schedule that includes Flexible start and end times.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
DataCubes hosts company outings Semi-annually.
Game Room
Stocked Kitchen
DataCubes has a fully stocked kitchen including, snacks, fresh fruit, coffee, tea, and more!
Happy Hours
Happy hours are hosted Once per week.
We offer employees Free on-site garage parking.
Relocation Assistance
Fitness Subsidies
DataCubes provides a membership subsidy for Life Time Athletic Club. New members pay a pro-rated joining fee and receive a $70 monthly membership fee savings.
Professional Development Benefits
Lunch and learns
Promote from within
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