Customer Success Manager

| Northwest Suburbs

We are looking for candidates who thrive in a startup environment and are obsessed with delighting customers.

Responsible for:

  • Developing strong relationships with customer executive sponsors.
  • Maintaining a sincere commitment to our customers, by providing the best possible quality in all tasks performed.
  • Regularly interacting with customers by answering questions, resolving issues, and collecting feedback.
  • Translating customer business challenges and requirements into solutions which leverage DataCubes’ products and services.
  • Utilizing data entry for obtaining information, and in some cases, responsible for the entry and maintenance of files, spreadsheets or various management reports.
  • Opportunity to stretch into account management responsibilities for up-selling new products to existing customers.

What we are looking for:

  • 5+ years of relevant experience working directly with customers delivering excellent service with a customer centered mindset
  • The role requires previous experience in successfully managing SaaS deployments and supporting enterprise customers.
  • Willingness and eager to learn new technology and acquire new skills
  • Excellent written and oral communication skills
  • Intermediate proficiency in Microsoft excel and power point
  • Ability to sell C-Level and across sales, product, and management units
  • Demonstrated ability to drive customer renewals and customer success
  • Prefer prior insurance experience with ability to understand and support loss form, schedule of values, Accord output with customers
  • Prior experience as underwriting assistant a plus
  • Prior experience in account management or sales role a plus

Why you should apply:

  • Opportunity to work with talented individuals that are passionate about solving complex problems with data science
  • Competitive pay with full benefits packages
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Location

DataCubes now has an office located at: 318 W Adams Street Chicago, IL 60606

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