Customer Success Manager

| Chicago

Enodo – Customer Success Manager

Company Overview

Enodo is an automated underwriting platform for real estate professionals that was built to disrupt the commercial real estate industry. The software allows investors, brokers, and lenders to analyze rent, operating expenses and returns for multifamily properties by applying machine learning to a database of live multifamily transaction data from every U.S. market.

We have a creative and entrepreneurial culture – everyone on the team interacts directly with customers each day, and we all contribute to the product and planning. If you have an idea to improve something, there is no red tape… just build what needs to be built! Innovation and passion for disrupting the old-fashioned real estate industry are our highest priorities.

Job Description

The Customer Success Manager will help users integrate Enodo’s automated underwriting platform into their existing workflows and ensure that customers are successfully onboarded and trained to maximize their underwriting efficiency with the platform.

As a Customer Success Manager, you will be a trusted advisor to Enodo’s largest customers. You will work with customers to remove organizational and technical barriers and identify opportunities to help customers expand their use of Enodo. Further, you will recommend best practices and underwriting process changes to accelerate onboarding initiatives for each customer and in each office/department within larger organizations. You will also act as a customer advocate for identifying and prioritizing product features and requirements.

Qualifications
 

  • Bachelor’s degree in a management, technical or engineering field or equivalent work experience.
  • 3-5 years of customer-facing experience, interfacing with users and reporting to management
  • Experience providing customer service and driving product adoption in large organizations
  • Experience navigating customer organizational structures, defining success criteria, and developing and executing product onboarding and user training plans
  • Excellent communication, presentation, problem solving, conflict resolution and program management skills, with a focus on translating business requirements into technological solutions
  • Some knowledge of real estate analysis/underwriting is a plus

 

Responsibilities
 

  • Develop onboarding and training plans to facilitate adoption of the Enodo platform
  • Provide customer service and support through Intercom Customer Messaging Platform
  • Review usage reports and Log Rocket screen recordings to identify and alleviate customer issues
  • Form relationships with stakeholders to understand business requirements and develop tailor onboarding and training plans accordingly
  • Drive successful adoption of Enodo by customers and by departments within key organizations
  • Guide real estate executives through the process changes needed to unlock the full value of the Enodo platform, and help train and align their staff to realize this value

 

Learn more about Enodo at https://enodoinc.com/

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • D3JSLibraries
    • VueLibraries
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • TheanoFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • InVisionDesign
    • SketchDesign
    • HubSpotCRM
    • IntercomCRM
    • IntercomEmail
    • MandrillEmail

Location

We're in a lively neighborhood with great access to transit and many dining options. Enodo is literally 2 blocks from Union Station.

An Insider's view of Enodo

What are some social events your company does?

Every few months we have a company outing where we rent out a space for the team. In the past we've done bowling, VR, and pool outings. Food and drinks are provided and everyone has a great time.

Marc

CEO

What's the biggest problem your team is solving?

Predicting the market value of multifamily properties is the biggest issue we're working on. We've built one of the first true automated valuation models for the multifamily real estate industry, and we're continuing to refine and improve on it with new techniques and data sources.

Greg

Data Engineer

How has your career grown since starting at the company?

I've learned so much working with Enodo. There is a lot of flexibility to experiment with new analytical techniques, and it's been great for learning and adopting new innovative data science approaches.

Nicolas

Lead Data Scientist

What is your vision for the company?

We will objectively quantify every factor that drives real estate value, in every market, and put the power of big data and predictive analytics in the hands of anyone who wants to own a piece of the world.

Thomas Delaney

COO

What are some things you learned at the company?

I have learned proper big data warehousing and how to design efficient, distributed ETL pipelines for interpreting datasets exceeding a billion records. I have also learned front-end and back-end application development to serve the insight gained from these pipelines.

Tim

Lead Data Engineer

What are Enodo Perks + Benefits

Culture
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Enodo hosts company outings Quarterly.
Game Room
Stocked Kitchen
Some Meals Provided
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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