Customer Success Representative

The Opportunity

BOUNTE, one of Chicago's hottest startups serving the hospitality industry, is looking for a self-starter and resourceful customer support representative to join our growing team.   This role will have a unique opportunity to work directly with BOUNTE’s founder to help build the Client Success department from the ground floor at the company. The Customer Success Representative will provide fast and useful technical assistance and training for customers on the BOUNTE systems.  This part-time role has outstanding fulltime career potential.

Requirements:

The Customer Success Representative representative must have good technical knowledge and communication skills to effectively deliver useful training and suggest solutions harvested from your experience in the field. The ideal candidate must also be customer-oriented and work closely with our valued customers.  Customers can range from general managers to front line guest relations positions at major hotels. The long-term career objective for this position is to help BOUNTE develop superior customer service, training and co-develop with the executive team a Customer Success department.

Responsibilities

• Develop and execute onboarding planning with new customers.

• Onsite training at account locations (Chicago / burbs)

• Serve as the first point of contact for customers seeking technical assistance or training on-site, over the phone, and email.

• Identify/troubleshoot and document priority issues for escalation and communicate relevant information to the appropriate parties

• Work with the product team to discuss/document product enhancement requests coming from customers

• Learn BOUNTE’s system and assist in implementation, training, and troubleshooting for our customers.

• Assist BOUNTE Leadership Team in growing Client Success operations.

• Follow-up and update customer status and information

• Gather customer request and assist in software innovation priorities. 

• Identify and suggest possible improvements in procedures.

• Suggest CSR and help desk system selection. 

Requirements

• 4 Year college degree (BS/BA) (strongly preferred)

• Strong understanding of web and mobile software applications.

• Demonstrate strong problem-solving skills.

• Knowledge of customer support and help desk systems (Zendesk, etc.)

• Hospitality industry experience is a plus.

• Strong communication and presentation skills.

About BOUNTE:

There’s no easy, automated way for hotels and other big public venues to reunite the millions of lost items every year with their owners. It’s a huge time-consuming problem. BOUNTE is an intelligent lost and found platform a that modernizes the lost and found operation for them, including the shipping.  Some of Chicago's top branded hotels are already on the system and growing. Built with the latest in web, mobile, and artificial intelligence (AI) technologies, BOUNTE provides the hospitality industry's most technically advanced lost and found system.