Customer Success Representative, Provider (11am-7pm, Monday-Friday) at Tempus

| Chicago
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Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

 Responsibilities:

  • Act as a link between external customers and internal operations, while demonstrating a positive and professional image through phone and e-mail communications with providers and care teams
  • Successfully manage high volume of client-facing interactions and establish strong rapport with partners
  • Use problem solving skills to create and offer solutions to customers of varied complexity
  • Provide support and education to customers about Tempus products and services
  • Document all communication and maintain appropriate records and maintain a database of client information
  • Lead/assist in clinical data for Tempus-sequenced patients
  • Work in a team towards group goals regarding client growth and operational efficiency

Required Knowledge and Skills:

  • 4 year college degree, preferably in Biological Sciences or a similar discipline
  • Exceptional written and oral communication skills, with high level of professionalism
  • At least 1 year of experience answering phones in a high functioning, fast paced environment
  • Ability to understand and communicate scientific and/or technical information
  • Ability to work well under pressure and maintain a professional and positive demeanor
  • Adaptable to changing procedures, policies and work environment
  • Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy
  • Proven initiative and ability to work as part of a high-level team while working independently on mission-critical tasks
  • Speedy & adaptable learner with general office equipment and software knowledge and computer proficiency


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • GCPLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • tableuAnalytics
    • JIRAManagement
    • SalesforceCRM

Location

600 WEST CHICAGO AVENUE, Chicago, IL 60654

An Insider's view of Tempus

What makes someone successful on your team?

We value creativity in ideation, autonomy in execution, and a healthy tendency to always question the status quo.

Ash

Lead Data Scientist

What are Tempus Perks + Benefits

Tempus Benefits Overview

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short Term Disability Insurance
Flexible Spending Account
Commuter Benefits
Parental Leave
Charitable Matching Program
Mental Health Support Platform
Pet Insurance
Company Cafeteria with Breakfast, Lunch & Grab & Go Options
Stocked Kitchen with Snacks
On-Site Barista
Discounted Gym Membership
Discounted Divvy Membership
Diversity & Inclusion Initiatives
Team & Company Outings

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
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