Customer Success Specialist at Chowly Inc.

| Chicago | Remote
Sorry, this job was removed at 5:19 p.m. (CST) on Thursday, October 1, 2020
Find out who's hiring in Chicago.
See all Sales jobs in Chicago
Please send resumes to [email protected] with the following subject line " Builtin Customer Success Specialist"
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Recognized by Inc. Magazine as “Best Place to Work in 2019,” Chowly values innovation, collaboration, and the open sharing of ideas. In our environment, your opinions count and contributions are recognized and rewarded. We understand that culture is paramount; our number-one priority is hiring people with great energy, who will add to and feel at home in our transparent, team-based culture.

Position Description

As a full-time Customer Success Specialist,  you will forge relationships with restaurant owners and manage the customer life cycle. This  starts with setting expectations of the functionality of the Chowly product, managing onboarding roll-out processes, and monitoring customer satisfaction.  Internally, the Customer Success  Specialist will collaborate cross-functionally  with sales, marketing and operations teams to successfully retain and grow the client base. You will be supported by a high performing/close-knit team to achieve individual and team objectives and develop best practices to ensure customer engagement and Chowly’s strategic initiatives. If you are passionate about the hospitality/restaurant industry and looking for a fast-paced organization with high growth opportunity, Chowly is the place for you. 


  • Conduct daily client on-boarding calls to maintain a high level of customer satisfaction
  • Deliver superb customer experience through strong project management to drive positive  outcomes in a timely manner
  • Proactively identify and manage customer issues 
  • Collaborate cross-functionally with  sales, marketing and operations team
  • Conduct regular outreach to current clients to ensure a quality experience 
  • Meet and exceed  monthly or quarterly targets related to client experience, traction, and retention metrics.
  • Nurture strong  customer, point of sale, and third party online ordering partnerships  by being a product expert and setting expectations of roll-out process
  • Driving additional value to customers through upselling and providing additional Chowly tools or services

What You’ll Need:

  • 1 year Customer Success/Account Management or Customer Service experience 
  • Exceptional active listening to build trust with clients
  • High attention to detail to prioritize customer needs
  • Restaurant staff or hospitality experience preferred
  • Previous experience using Salesforce (or similar CRM) preferred

Why Chowly Inc

  • Unlimited Paid Time Off, holiday leave, and remote work incentives
  • Employee stock option and 401(k) Plan 
  • Convenient to public transportation with pre-tax commuter benefit 
  • Health and Wellness Program and onsite gym
  • 100% individual medical insurance
Read Full Job Description
Please send resumes to [email protected] with the following subject line " Builtin Customer Success Specialist"
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • Ember.jsFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • AxureDesign
    • JIRAManagement
    • TrelloManagement
    • GitLabManagement
    • SalesforceCRM
    • MailChimpEmail
    • HubspotEmail
    • WuFooLead Gen


We're located right in the Loop of Downtown Chicago! Close to the Lake CTA stop and tons of great lunch spots!

An Insider's view of Chowly Inc.

What’s the vibe like in the office?

The vibe in the Chowly office is truly electric. To walk into an office full of smiling faces and laughter everyday makes me excited to come in every morning. I have never worked somewhere where every single team member is passionate about the product and the company.


Strategic Account Manager

How do you collaborate with other teams in the company?

Depending on the project, I find myself collaborating with implementation teams, enterprise account managers, or product development. We communicate through a number of different mediums including slack, email, and in person. Every project is different, and success strongly depends on cohesive and efficient teamwork.


Enterprise Account Executive

What makes someone successful on your team?

I think you need to be excited to learn, ready to help coworkers and have a sense of humor. I walk into work each day ready to learn about our clients and how our work benefits their operations. We work collaboratively and individuals are always sharing their knowledge. Team members are always willing to answer questions and pass down information.


Enterprise Account Manager

How do you make yourself accessible to the rest of the team?

We strive to have an open door policy at Chowly. Any team member can schedule time with leadership to share ideas, innovations, or talk about a recent challenge or struggle. This accessibility allows us to change and grow organically which drives teamwork across all levels.



How would you describe the company’s work-life balance?

Chowly has provided me with a work environment that feels like a dream. I have to remind myself I'm at work. If you’re looking for a company with good pay, great benefits, amazing leaders, a comfortable environment, constant motivation, lovely team members and the freedom to work without being micromanaged while still having support, come to Chowly


Financial Director

What are Chowly Inc. Perks + Benefits

Chowly Inc. Benefits Overview

At Chowly we offer a wide variety of benefits listed below.

Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within

Additional Perks + Benefits

Some additional perks after work are happy hours, potluck dinners, and local activities.

More Jobs at Chowly Inc.4 open jobs
All Jobs
Please send resumes to [email protected] with the following subject line " Builtin Customer Success Specialist"
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Chowly Inc.'s full profileSee more Chowly Inc. jobs