Customer Success Specialist

| Chicago | Remote
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Since 2016, we have been simplifying the beverage ordering process for bars and restaurants all across the country. We’ve worked alongside some of the greatest bar managers, beverage directors, general managers, and other industry professionals to build a platform that alleviates the pain of ordering alcohol. Once and for all. 

Today we’re a well-funded, hungry team with an amazing culture. We’re changing a 240 billion dollar industry that is ripe and ready for innovation. Sound like something you’d want to be part of?

Provi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the qualifications. Provi encourages you to go ahead and apply for the job!

Provi is looking for an enthusiastic and charismatic Customer Success Specialist who is passionate about providing exceptional support and ready tackle responsibilities involved in launching new markets, retaining users, and delivering extraordinary service to customers and vendors.  

What you’ll be doing

  • Support Business Development with new market rollouts

  • Using your exceptional interpersonal skills to educate, train and support our customers on best practices, the use and benefit of the platform.

  • Building superior relationships, and delivering service and support to ensure customer retention and satisfaction.

  • Summarizing product feedback from customers and providing it to the operations + product team.

  • Inspiring clients to think strategically about how Provi can support their business needs.

What we are looking for

  • You have an excellent phone presence.

  • Ability to build relationships and develop rapport with clients and accounts.

  • Passionate about working with people. 

  • Expert written, oral communication and presentation skills. 

What’s in it for you

  • Make an impact: Work directly with the management team to help grow the business.

  • Room to grow: Provi is growing fast and you should too. Learn and develop with us.

  • Benefits: Health, Dental, Vision, 401K, Commuter Benefits, Long/Short Term Disability, Employee Assistance Program. Very generous PTO and ½ day Fridays in the Summer.

  • Energy at work: We are remote now but when we return, work out of our amazing office in River North with snacks, drinks, happy hours, etc.

  • Be a part of something big: Join a dynamic and innovative team that is working to change a major industry.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MemcachedDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • RedashAnalytics
    • DomoAnalytics
    • SnowflakeAnalytics
    • FigmaDesign
    • Pivotal TrackerManagement
    • TrelloManagement

Location

Great location in the heart of River North, steps from great dining and entertainment. Within a few blocks of multiple CTA stops.

What are Provi Perks + Benefits

Culture
Volunteer in local community
Provi's team loves to support Big Shoulders Chicago by working with local elementary schools for our days of service.
Partners with Nonprofits
Provi is proud to support Chicago Bond, Brave Space Alliance, and For My Block.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Every team member has paid volunteer hours available to them to support their favorite organizations.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-Tax Commuter and parking benefits.
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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