If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department OverviewEnvysion, now a Motorola Solutions company, is a leading provider of enterprise video security and business analytics solutions for the quick-service restaurant and retail industries.
Envysion's cloud-based solution integrates video systems with sales data to proactively identify potentially fraudulent transactions and optimize operations without the need to monitor hours of video footage.
Job Description

We are seeking a Customer Success Specialist to join our Customer Success team. As a Customer Success Specialist and trusted business partner, it will be your responsibility to support tasks managed by the Customer Success team which includes all change orders and other contract engagement tasks. 

Responsibilities:

• Responsible for completing all changes orders for the Customer Success Team

• Ensure all changes orders are properly approved, following up with customers as needed to ensure completion

• Process renewal and termination tasks in accordance with the Envysion Standard Operations Procedure (SOP) outlined within Salesforce

• Working closely with the Customer Success team in the creation of Salesforce reporting for customers

• Follow up on Return Material Authorization (RMAs) to ensure all equipment is returned in a timely manner

• Other duties as assigned

Qualifications:

• Bachelor’s degree

• 2+ years of experience in an enterprise customer support/success environment

• 1+ years of experience with strong computer and data entry skills

• Prior hardware and SaSS customer support experience a plus

• Experience using customer relationship management software, Salesforce strongly preferred

• Prior work experience in a similar role including managing projects, timelines, customer relations, and contracts a plus

• Experience serving as a customer advocate with the ability to understand the needs of the client and deliver on those needs

• Ability to stay on-task with minimal supervision

• Proficiency in the use of Microsoft Office as well as the Google Suite of products 

Residential Location & Travel Requirement:

As a member of the nationwide Customer Success team, we allow this individual to reside anywhere within the United States with strong preference in Colorado or near a Video Security and Access Control brand headquarter location. This includes but is not limited to: Denver, Dallas or Chicago.

Salary range for this position in Colorado is: $50,000 - $70,000 with incentive pay.

Basic Requirements

• Bachelor’s Degree

• 2+ years of experience in an enterprise customer support/success environment

• 1+ years of experience with strong computer and data entry skills

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.