Join an exciting fast-growing start-up where people really care about their work. We're 11-strong today, and looking for number twelve to join us as we continue our vision of helping small business owners (independent auto dealers) achieve their goals.

The Job - Help New and Existing Users Succeed with the Carpay Product

• schedule training calls with users after the sale is closed.
• conduct remote trainings with the user's entire staff.
• follow-up with each new user frequently to help them through the early stages.
• build email campaigns to assist new users with adoption.
• work with sales team to incorporate customer success into the sales process.
• report to the Customer Success Manager.
• collect data on each new user to track efficacy of new processes.
• retroactively collect data on existing users to help with the overall user portfolio.
• take lead on at-risk customers.
• communicate proactively with users.
• build campaigns to proactively communicate with new and existing users.

Qualifications:

• bachelor's degree or equivalent working experience
• proficient in modern productivity technologies (Microsoft Office, CRM's, SaaS products)
• excellent presentation skills - to conduct presentations every day to teams and one-on-one
• demonstrated communication skills
• demonstrated high level of personal accountability
• demonstrated high level of scrappiness
• demonstrated to possess the "commercial instinct"

Perks and Benefits:

• frequent work-from-home days
• medical insurance
• dental insurance
• vision insurance
• paid vacation days
• paid sick days
• fun office environment
• more responsibility than a larger company would give you, and therefore faster learning

About Carpay:

Carpay helps small auto finance companies manager their loan portfolios; a "Loan Management Software". You can think of it like a CRM for borrowers. These small lenders use Carpay so that all of their borrowers can manager their car loan online or through a mobile app. Today, Carpay is helping lenders manage around $200 Million of car loans.

The Dealers sell the cars, we help keep them sold.

Think you have what it takes to join our team? We'd love to hear from you and find out.