Remote position available, local preferred.

OpenMarkets' Customer Success team are passionate about helping our customers succeed. They ask the tough questions that uncover new opportunities for delivering value, and build relationships far and wide within organizations.

We are currently seeking aspiring leaders to join our Customer Success team working with healthcare equipment suppliers, including companies like Philips, STERIS, Medline and more. 

Primary Responsibilities:

• Be the day-to-day face of OpenMarkets to a dedicated portfolio of supplier clients, answering questions and providing coaching/feedback
• Develop trust and learn about equipment suppliers’ business needs from the outset
• Collaborate with sales and marketing colleagues to facilitate a smooth onboarding process, ensure timely deliverables of data and marketing material
• Conduct formal business reviews each quarter, sharing meaningful, comparative data insights that will improve future performance
• Closely monitor platform activity during intervening periods to identify at-risk clients

Preferred Skills:

• 1-2 years of experience working within healthcare or healthtech
• 1-2 years of experience working in account management or customer service, preferably in healthcare or tech
• Demonstrated success in building deep, meaningful relationships across a customer's organization
• Curiosity and hustle to understand customer needs and provide creative solutions to solve for them
• Strong strategy and problem-solving skills (e.g. identifying client needs, creating mutually-agreeable plans, managing relationships w/ diverse stakeholders, solving issues collaboratively)
• Knowledge of (or interest in) learning about healthcare purchasing
• Ability to collaborate effectively with colleagues for the benefit of the customer
• Experience using Salesforce and working with data in Excel

What We Offer:

• Competitive salary, with incentive-based pay
• Full healthcare benefits (medical, dental, vision)
• 401k retirement plans with 4% match
• Generous paid time off policy
• Maternity/paternity leave options
• Free coffee, tea, and snacks each week
• Free in-building gym membership

Apply Now

We want everyone OpenMarkets believes that we can only make healthcare work for everyone if we get everyone to work on it, which means that we are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.