Job Description

DA NPD Relationship Manager - US
 
About the job

This role is accountable for Omnishopper Onboarding, Engagement, and Compliance Improvement for received data by working closely with the vendors and internal stakeholders e.g. PL, DSci, Ops, IT, and Project Managers.

They will be responsible for tracking Vendor data Quality according to the KPIs defined for each project in terms of expected quality & timeliness. They will be conducting regular reviews with Internal stakeholders and Vendors and drive specific Quality improvement goals for the Vendor including any change management pertaining to data receipt (Content, format, advance notice)

This role will also be the SPOC for local country or region, leadership teams, to update on KPIs and In market progress on Vendor onboarding, BAU KPIs.

About You

Using your client management skills you can provide services and solutions to our Vendor ant the business. If you enjoy being in contact with clients and being a data consultant this is the perfect place for you. Are you willing to innovate?
 
Responsibilities

• Establish and maintain a close relationship with Vendors and act as a point of contact between Vendor and Nielsen.
• Support PL and DS, to drive any on-ground Vendor conversations, conduct data quality checks, and other pre-onboarding activities.
• Participate and support the Vendor accreditation process with DSci.
• Work with the local Ops team or PM to finalize onboarding plans for Vendors linked to Consumer Intelligence coverage expansion or revenue or new product offerings.
• Ensure the onboarding of the Vendor according to the requirements provided by DSci (depending on the product) in a timely manner and with the quality expected.

KPI Improvement & Identifying new Opportunities:

• Manage BAU panel management processes (panel size control, number of receipts received/expected per retailer/per panelists, rotation rate control, level of engagement, etc.)
• Delivery data tracking: on-time delivery from the vendor on an agreed frequency (daily basis), performance app issues
• Oversees the management of the incentives payments and the review of the detailed input for the creation of PO's, invoices, and payment processing
• In BAU operations, review KPIs with DSci and drive conversations with Vendors for KPI improvements wherever needed.

Project Management Support : 

• Support PMs on project timelines from Vendor’s perspective, alignments and help drive any required Vendor conversations 

In Market Stakeholder Management 

• Be a SPOC for local market leadership for Consumer Intelligence DA. Provide progress updates to local (in Market) stakeholders 

Qualifications

• Bachelor's Degree or technical institute degree/certificate or equivalent work experience
• 2 + years of relevant professional work experience
• Understanding of Nielsen connect operations / Similar experience
• Technology exposure, tech-savvy (desirable)
• Excellent communication skills.
• Strong negotiation skills.
• Advance Level of English
• Strong technical knowledge and business interpretation of data
• Desired LSS GB Certified, Management education

Additional Information

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.