Digital CX Solution Architect at Motorola Solutions

| Chicago
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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.
Job Description

As a Digital CX Solution Architect, you are a key member of Motorola Solutions’ Digital Transformation IT team building next generation Customer Experiences (CX) on our global Digital platforms. You will help define best-fit technical architectural solutions, design applications and work with development teams to build per design and provide regular support/guidance to project teams on overall technical solutions, issue resolution and execution. The Digital CX Solution Architect integrates business and technology with the disciplines of customer experience and design, cloud-native architectures, application integration architectures, data science (including analytics, segmentation, targeting & next-best action), holistic-integrative architecture design (business, application, information, technology and security), and intelligent insights. You will work with a talented IT team to understand required business outcomes, implement requirements and provide technical advisory and solution delivery for the deployment of a corporate-wide Digital Platform, including Content Management, eCommerce and Self-Service portals.

Scope of Responsibilities / Expectations

  • Direct aspects of solution implementations based on IT and business needs related to our Customer Experience in areas of Content Management, eCommerce and custom front end applications.

  • Act as a Technical Product Manager for our Digital Transformation program and help create digital technology roadmaps necessary using audience segments to drive customer personalization and targeting.

  • Partner with architects to provide solutions that are scalable, adaptable and in synchronization with evolving business requirements and architectural vision.

  • Lead and provide technical solutions that can be configured in our digital platforms and provide outside-in thinking to propose alternative solutions where a fit in the existing solution is not optimal.

  • Partner with Business and IT leaders to drive business requirements into strategic designs

  • Oversee systems design and architecture through leadership participation in architecture reviews.

  • Lead and drive configuration of all design, development, and deployment associated with assigned topics, including all technical configuration settings, administration settings, and provide overall platform domain expertise.

  • Drive standards for development and design techniques for infrastructure and/or enterprise architecture.

  • Assist with solution project estimation, scope definition, resource allocation and formulating project timeline.

  • Participate in solution and design discussions with team members and build consensus around how to deliver the solutions iteratively, and minimize the amount of work required to deliver the intended value.

  • Help team plan and execute each sprint and assist with impediments to the sprint goal, and in identifying ways to unblock tasks as needed.

  • Support product owners from a technical perspective to create well-defined user stories with clear acceptance criteria that meet the team’s definition of sprint-ready, and are good enough to begin work.

Desired Background/Knowledge/Skills

  • Experience in a scaled Agile environment, preferably SAFe and DevOps experience desired

  • Experience with CI/CD best practices and DevOps to production using Jenkins, git, bitbucket or similar tool sets desired

  • Experience with designing and implementing large scale solutions. Works with key stakeholders to design complex solutions and lead from inception to production

  • Prior experience working in any of the following areas: enterprise SaaS, eCommerce, product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines.

  • Comfortable understanding of programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Node.js, Python, Android, iOS, RESTful APIs).

  • Practitioner of Agile methodologies (e.g., Scrum, SAFe, LeSS) and familiarity with change management tools (preferably Jira).

  • Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.


Basic Requirements
  • Bachelor’s degree in Computer Science, Information Systems or related field or MIS from an accredited university

  • 5+ years experience as a Tech Lead, Solution Architect or developer on large projects, implementing cross-channel, complex digital marketing solutions across Marketing, eCommerce and Self Service platforms


Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Our game room includes Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Paid on-site garage parking.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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