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Director, Business Continuity

| Chicago

 

The Director Business Continuity is a new position at Groupon that requires leadership, analytics and organizational development capabilities all rolled into one. This position is based in our Chicago headquarters reporting to our VP, Chief Procurement Officer.

 

The primary aspect of the role includes executing and managing key Business Continuity Program (BCP) initiatives, primarily by maintaining all aspects of the Governance, Reporting, Audit and Compliance process. The Director, Business Continuity & Process Improvement will lead the implementation and management of the BCP Program at Groupon coordinating Emergency Response, Crisis Management, IT Disaster Recovery (DR) and Business Continuity. The Director will provide overall leadership for the Program and work closely with Business Unit Managers and business functions including Legal, IT, Information Security, Facilities, Human Resources, Communications, Security, Global Operations and Post-deal Logistics. The Director will plan, conduct, and debrief regular mock-disaster exercises to test the adequacy of existing plans and strategies, updating procedures and plans regularly. The Director will build strong relationships across the company and secure organizational commitment for continued strategic and tactical support for the Program.

 

This role will also leverage the deep understanding of our processes to help make recommendations to Senior Leadership on how to automate, provide global coverage and improve processes on key Business Continuity areas for Local (sales process) and Goods (Post-deal logistics).

 

Key Responsibilities:

  • Define and operationalize the BCP components

  • Engage with different lines of business and corporate functions across Groupon to prioritize and conduct continuity risk assessments and impact analyses, facilitate risk mitigation plans, and drive the development of robust business recovery and continuity plans

  • Provide leadership and subject-matter expertise on crisis management planning and execution and develop and maintain highly functional Emergency Response, Crisis Management, and Business Continuity plans

  • Collaborate with senior IT Leads to facilitate the development and maintenance of IT DR Plans

  • Develop comprehensive and integrated exercises to test and update the plans regularly

  • Establish sound governance processes, policies, procedures, and best practices to keep all BCP components aligned, current, relevant, actionable, and auditable

  • Work with the Legal and Finance to ensure Business Continuity risks are sufficiently identified, assessed, mitigated, and reported

  • Monitor emerging BCP practices and technology tools for potential adoption at Groupon

  • Provide regular reports, dashboards, and scorecards on the operational status of the Program to the BCP Steering Committee and a variety of stakeholders

  • Manage external resources related to BCP and Process Improvement

  • Identify and escalate key Program risks to the BCP Steering

  • Function as a resource to senior executives and to the Company as it relates to: testing, monitoring and service assurance for Groupon’s global business continuity efforts.

  • Recommend the development and deployment of new services and technology to improve business critical processes

  • Establish strong relationships with all key stakeholders globally.  Big picture thinker.

 

Qualifications

 

  • Undergraduate degree required with 10+ years of progressive experience in BCP in a global tech company.   Master’s degree in Business or Technology preferred.

  • Moderate understanding of regulatory requirements for technology companies in both US and Europe

  • Exceptional project management and reporting skills. Strong proficiency with project management tools (i.e., Microsoft Project, Visio, PowerPoint)

  • Expert at summarizing, packaging, and presenting data to assist executive management in assessing options and decision making

  • Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor

  • Strong innovative and creative solution development and deployment capability

  • Possess a demonstrated sense of urgency with the ability to perform well under significant enterprise-wide pressure

  • Ability to structure, manage, and coordinate complex cross-organization projects and processes with multiple stakeholders

  • Ability to handle projects with multiple work streams, with proven leadership success over a wide variety of business problems

  • Team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities

  • Work with limited direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to senior management, other executive, functional, or regional management while supporting syndication with stakeholders across the organization

  • Prefer someone with a LEAN Six Sigma green or black belt

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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  • Engineering
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Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.

An Insider's view of Groupon

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

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