Director of Channel Partnerships at Lumere

| Chicago
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What you'll be doing:

The Director of Channel Partnerships is responsible for ensuring the successful execution of Lumere’s indirect sales channels through tight coordination with both Lumere and partner stakeholders in sales, marketing, account management, implementation, support, and services. This individual will engage with each strategic partner to ensure alignment and successful execution of sales plans and support activities as well as ensuring effective growth strategies are in place for customers engaged through strategic partners.

The successful candidate is results-oriented, organized, and self-motivated. They have a proven track record as a sales leader managing multiple relationships (both internally and externally) and influencing and coordinating cross-functionally to deliver on key growth metrics. They possess a strong knowledge of healthcare IT and services and understand how to effectively combine capabilities of multiple organizations to deliver an optimal customer experience.

Responsibilities:

  • Manage and Maintain relationships with key personnel at strategic partners
    • Build and maintain relationships with key executives at each strategic partner
    • Regularly meet with and review strategic and execution expectations with each partner
  • Coordinate and support sales activities executed by strategic partners
    • Ensure strategic partners have adequate training and certification of Lumere knowledge to support customer-facing sales responsibilities
    • Develop and execute processes to maximize visibility into the strategic partner’s sales funnel
    • Ensure strategic partner expectations for the use and inclusion of Lumere’s products and services are aligned with Lumere priorities
    • Develop processes to transition customers from the sales process into implementation, support, and service engagements with Lumere
    • Develop a process to ensure smooth execution of customer subscriptions and projects associated with each strategic partner to Lumere’s customer-facing teams; coordinate execution of that process with client success, services, and support teams
  • Coordinate and support sales activities executed by Lumere’s commercial organization
    • Coordinate with sales and marketing to minimize channel conflict when pursuing mutually accessible customers in the market
    • When partnerships include a commitment to incorporate partner capabilities into Lumere’s go-to-market strategy, ensure the Lumere team has the tools, knowledge, and capabilities to sell and leverage strategic partner capabilities where appropriate and that strategic partners have adequate visibility into the sales funnel.
  • Define, measure and evaluate strategic partner relationships against key performance metrics
    • Define a set of key performance metrics for each partnership to ensure each partnership is meeting the initial and on-going expectations of Lumere’s senior leadership team
    • On a regular basis, evaluate the performance of each partnership to determine strategic modifications necessary to ensure long-term success against the key metrics

Qualifications

  • 5-10 years experience in sales management or partner relationship management; experience in healthcare IT preferred
  • Strong healthcare industry knowledge as it relates to hospital administration, operating room management, value-based care, clinical operations, and cost management
  • Strong knowledge of and experience working with healthcare IT and services organizations
  • Significant experience working cross-functionally within an organization
  • Strong communication, project management and presentation skills at the Executive level
  • Illustrated success leading in a high-growth VC or PE-backed company
  • Degree from a nationally-recognized and well-regarded four-year institution
  • Ability to travel to partner locations and Chicago office as necessary (approx. 30% travel)
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail

Location

Millennium Park in the summer, Kris Kringle Market in the winter, great restaurant options all year round...our corner of The Loop has it all!

An Insider's view of Lumere

What are some social events your company does?

Lumere sponsors an annual event known as the Bleacher Bash where employees take the afternoon off to cheer on the Chicago Cubs from the outfield bleachers of Wrigley Field. After the game we head to a nearby karaoke bar for a night of singing and team bonding. I've helped with planning and take great pride in contributing to the culture at Lumere.

Zach

Category Advisor

How do you collaborate with other teams in the company?

We collaborate with Product, Research and Data Ops to update our analytics services to handle a specific subset of medical device data. Our Ops teams get the data, our medical research teams teach us how to interpret it, and our product teams hammer out the UI and task breakdown. It’s complicated and interdependent, which makes it satisfying work.

Sydney

Junior Software Engineer

What is your vision for the company?

In addition to helping our customers push the frontiers of evidence-based medicine, we want to be one of the best places in Chicago for technologists to hone their craft. We think the best way to do that is to build a great team that's as excited about advancing our technology as our mission in healthcare.

Will

CTO

What are Lumere Perks + Benefits

Culture
Volunteer in local community
Culinary Care
Friends outside of work
Eat lunch together
Intracompany committees
Affinity Groups, Sports teams, GrassRoots Environmental Group, Book Clubs, Manager Forums, etc.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Available as part of our health insurance plan offerings
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We offer 4 plans along with Dental and Vision Insurance.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker and also provides 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Lumere provides flexible work hours.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
We operate with a flexible PTO accrual plan with increases at 2 and 5 years of service.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Unlimited
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
We look forward to gathering in the Vault for our monthly town hall.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Health and wellness initiatives: discounted gym membership, in-office yoga and meditation, variety of snack and beverage options, monthly catered lunch, and more! • Competitive compensation package (includes equity • Social events: Books and Brews, game nights, recreational sports leagues, team outings, fireside chats, and volunteer programs • Ongoing professional development and mentorship opportunities • Open and collaborative office environment, standing desks, beer and cold brew on tap, and casual dress

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