Director of Channel Partnerships

| Chicago

What you'll be doing:

The Director of Channel Partnerships is responsible for ensuring the successful execution of Lumere’s indirect sales channels through tight coordination with both Lumere and partner stakeholders in sales, marketing, account management, implementation, support, and services. This individual will engage with each strategic partner to ensure alignment and successful execution of sales plans and support activities as well as ensuring effective growth strategies are in place for customers engaged through strategic partners.

The successful candidate is results-oriented, organized, and self-motivated. They have a proven track record as a sales leader managing multiple relationships (both internally and externally) and influencing and coordinating cross-functionally to deliver on key growth metrics. They possess a strong knowledge of healthcare IT and services and understand how to effectively combine capabilities of multiple organizations to deliver an optimal customer experience.

Responsibilities:

  • Manage and Maintain relationships with key personnel at strategic partners
    • Build and maintain relationships with key executives at each strategic partner
    • Regularly meet with and review strategic and execution expectations with each partner
  • Coordinate and support sales activities executed by strategic partners
    • Ensure strategic partners have adequate training and certification of Lumere knowledge to support customer-facing sales responsibilities
    • Develop and execute processes to maximize visibility into the strategic partner’s sales funnel
    • Ensure strategic partner expectations for the use and inclusion of Lumere’s products and services are aligned with Lumere priorities
    • Develop processes to transition customers from the sales process into implementation, support, and service engagements with Lumere
    • Develop a process to ensure smooth execution of customer subscriptions and projects associated with each strategic partner to Lumere’s customer-facing teams; coordinate execution of that process with client success, services, and support teams
  • Coordinate and support sales activities executed by Lumere’s commercial organization
    • Coordinate with sales and marketing to minimize channel conflict when pursuing mutually accessible customers in the market
    • When partnerships include a commitment to incorporate partner capabilities into Lumere’s go-to-market strategy, ensure the Lumere team has the tools, knowledge, and capabilities to sell and leverage strategic partner capabilities where appropriate and that strategic partners have adequate visibility into the sales funnel.
  • Define, measure and evaluate strategic partner relationships against key performance metrics
    • Define a set of key performance metrics for each partnership to ensure each partnership is meeting the initial and on-going expectations of Lumere’s senior leadership team
    • On a regular basis, evaluate the performance of each partnership to determine strategic modifications necessary to ensure long-term success against the key metrics

Qualifications

  • 5-10 years experience in sales management or partner relationship management; experience in healthcare IT preferred
  • Strong healthcare industry knowledge as it relates to hospital administration, operating room management, value-based care, clinical operations, and cost management
  • Strong knowledge of and experience working with healthcare IT and services organizations
  • Significant experience working cross-functionally within an organization
  • Strong communication, project management and presentation skills at the Executive level
  • Illustrated success leading in a high-growth VC or PE-backed company
  • Degree from a nationally-recognized and well-regarded four-year institution
  • Ability to travel to partner locations and Chicago office as necessary (approx. 30% travel)
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Technology we use

  • Sales & Marketing
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail

Location

33 N LaSalle St. Suite 1500, Chicago, IL 60602

What are Lumere Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Recreational Clubs

Additional Perks + Benefits

Health and wellness initiatives: discounted gym membership, in-office yoga and meditation, variety of snack and beverage options, monthly catered lunch, and more! • Competitive compensation package (includes equity • Social events: Books and Brews, game nights, recreational sports leagues, team outings, fireside chats, and volunteer programs • Ongoing professional development and mentorship opportunities • Open and collaborative office environment, standing desks, beer and cold brew on tap, and casual dress

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