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Director, Customer Solution Sales

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Regional Sales Director, you will be responsible for CSM business in your assigned regions by leading a team of Service AE’s. KPI’s include pipeline, ACV quota and CSM mindshare in the region.

What you get to do in this role:

  • Develop, in coordination with Product Management and Product marketing, key sales and go-to-market strategies and objectives to establish ServiceNow as a leader in CSM Service Delivery.
  • Provide industry expertise in the development and integration of specific market strategies and programs.
  • Hire, enable and manage a team of CSM sellers driving customer success and CSM value awareness.
  • Develop and maintain strong relationships with key accounts, priority customers, partners, and the industry at large>.
  • Closely monitor competitor activity and report on opportunities, obstacles, challenges and red flags that may hinder ServiceNow from capturing key customer accounts.
  • Become a trusted Finance advisor to our community of customers.
  • Meet Revenue targets specific to your region in the Finance Business Unit.

In order to be successful in this role, we need someone who has:

  • 6+ years of sales management experience in CSM or similar
  • Demonstrated experience and ability to work collaboratively in co-selling / team selling and/or carry a sales cycle from start to finish.
  • Strong track record working with integration and implementation partners
  • Track record for meeting sales KPI’s consistently
  • Experience working collaboratively with product management, product marketing and product development
  • Ability to effectively communicate ServiceNow value proposition and key differentiators to prospects
  • A self-starter, driver and out of the box thinker
  • A high degree of passion, energy, drive and willingness to travel frequently (approximately 50%)
  • Executive presence and influencing skills
  • Results oriented
  • Ability to bring multiple parties together to drive key initiatives

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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