Director, Customer Success at Motorola Solutions
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewMotorola Fixed Video provides trusted security solutions to the global market. This division of Motorola comprises the Pelco, Multi-Sight, IndigoVision, and Avigilon brands. Together, they design, develop, and manufacture video analytics, network video management software and hardware, surveillance cameras, and access control solutions. Avigilon’s solutions have been installed at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.
Avigilon is seeking a seasoned Customer Success leader to establish and build a Customer Success team for the Fixed Video division of Motorola. This is a full-time position that is responsible for managing the post-sales relationships with Fixed Video top customers as well as managing the renewals for the new recurring revenue services rolling out this year. The Customer Success team is expected to work closely with Sales to hand any sales opportunities over to them and with other post-sales support and the product team to pass customer feedback.
This person will sit in the Customer Experience team and work closely with the Sales and Channel Operations teams, Technical Support Leadership, Digital Experience, Digital Operations, and Knowledge teams to establish and create a highly effective Customer Success organization.
- 5+ years of experience in an Account Management or Customer Success role
- 5+ years experience in managing renewals
- 5+ years experience managing Customer Success teams
- Bachelor's Degree
- Previous experience in an Account Management, Customer Success, or related role
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.