Director of Major Accounts


POSITION DESCRIPTION:

The Director, Major Accounts will have in depth knowledge of all aspects of Echo’s Client Sales business and leads the company’s efforts to maintain and expand relationships with large, complex, multi-location customers. The Director, Major Accounts will leverage their experience to lead the teams to continue to identify growth opportunities in achieving sales quota and account objectives.

RESPONSIBILITIES:

  • Establishing productive, professional relationships with key internal sales teams for assigned customer accounts.
  • Proactively leads the strategic account planning process that develops mutual performance objectives, financial targets, critical milestones, and develops relationships with Fortune 500 shippers through the offering of Echo services
  • Proactively assesses, clarifies, and validates customer supply chain needs on an ongoing basis.
  • Works to understand large account supply chain needs and educates internal business units on those unique needs to drive internal continuous improvement initiatives
  • Collaborate with internal teams and BD managers on major account opportunities to grow Echo market share with large complex shippers. Assist the Sales department with large client presentations and site visits.
  • Identify and create initiatives to help clients improve their business processes and remove roadblocks within both Sales and Operations.
  • Partners with Marketing to create sales and marketing strategies to include materials, communications, and demonstrations. Development of new sales content focused on articulating Echo value delivery to large shippers.
  • Provide reporting updates to internal teams and management.
  • Contribute to and maintain Standard Operating Process Documents (SOPS) and other processes performed.
  • Track opportunities – ensure that all potential customers and other opportunities are tracked in Salesforce and each interaction is logged. Provide reporting updates to internal teams and management
  • Determine client priorities across Major Accounts Channel.
  • Visit Major Accounts on a quarterly basis to perform Stewardship/Quarterly Business Review (QBR) meetings.
  • Bring subject matter experts from the organization into client relationship as needed to address specific issues and projects.
  • Communicate, negotiate, and manage contractual changes with clients.
  • Development of targeted Sales material for position Echo with Fortune 500 shippers

REQUIRED SKILLS:

  • At least 8-10 Years of Supply Chain background, with an emphasis of Operations and Sales leadership
  • Experience selling into Fortune 500 companies critical
  • Multi-modal transportation knowledge and demonstrated experience of applying knowledge to drive value to clients
  • Expert level knowledge of Microsoft Power-point, Word and Excel.
  • Ability to handle multiple competing priorities in a fast-paced environment
  • Ability to effectively communicate complex concepts and solutions with team members and executive level client representatives.
  • Strong leader across organizations without direct staff responsibility
  • Attention to detail and accuracy
  • Strong problem solving ability and critical thinking skills
  • Goal oriented and ability to be held accountable 
  • Sense of urgency, self-confidence, passion, open-mindedness, and commitment to do whatever it takes to satisfy the customer

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • T-SQLLanguages
    • jQueryLibraries
    • BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MVCFrameworks
    • CQRSFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • RedisDatabases
    • ElasticSearchDatabases
    • KafkaDatabases
    • RabbitMQDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • SmartsheetManagement
    • VersionOneManagement
    • Quality CenterManagement
    • DrupalCMS
    • SalesforceCRM
    • SendGridEmail

Location

Located in River North overlooking the River! Easily accessible and close to various train and bus stops, including a shuttle from Union Station.

An Insider's view of Echo Global Logistics

How would you describe the company’s work-life balance?

Managers at Echo get to know you by having one on one meetings, so they understand your personal life. Echo is flexible with when you arrive and leave from work, so that it fits with your schedule. Echo understands that life happens, so leaving early isn’t a problem as long as you make it up later. I feel that Echo respects my personal time.

Erin

Software Engineer

What projects are you most excited about?

I am most excited around a project designed to transform and re-build our API architecture. This project is not only very beneficial to our clients but also allows members of my team to work on and be exposed to a high visibility design that will have a positive impact on the client experience when integrating with Echo.

Rob

Integration Operations TL

How does the company support your career growth?

Echo has a start-up feel but has an infrastructure that supports training, learning, and development, which in-turn allows for growth potential. At Echo you will be challenged in honing your skills in a constantly evolving industry and company. This can allow for each person to set themselves up for overall career growth.

Trisha

Business Architect

How do your team's ideas influence the company's direction?

Echo structures itself into small teams that focus on key initiatives. We spend time planning, executing, and delivering technology to simplify the complex demands of transportation.

Miles

Chief Information Officer

What are Echo Global Logistics Perks + Benefits

Echo Global Logistics Benefits Overview

401k with company matching
Medical insurance through Blue Cross/Blue Shield
Health Savings Account (HSA)
Flexible Spending Account
Parental leave
Paid time off
Commuter benefits
Divvy discount code
Employee training programs
Volunteer time off
Casual dress code
Pet insurance
Gym membership discounts
Mobile carrier discounts
Employee assistance program

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
River North Gym is in the building
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Echo has it's own Softball league in the spring/summer!
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Fast-paced. People-focused. Career-growth-centric. At Echo we work hard and carry the load together, but we also know how to have fun. Walking onto the sales floor of our 225,000-square-foot Chicago headquarters, you can feel the energy created by more than 700 sales representatives hustling to move over 14,000 shipments every day. When the last load is booked, you might find co-workers gearing up for summer softball, talking shop at our weekly “Beer Friday,” or competing in a game of foosball, ping-pong, or pop-a-shot.

More Jobs at Echo Global Logistics35 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Internships
Legal
Operations
Project Mgmt
Sales
Design + UX
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Data + Analytics
new
Chicago
Sales
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Internships
new
Chicago
Data + Analytics
new
Chicago
Finance
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Finance
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago