Director, Sales Effectiveness at Lumere

| Chicago
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At Lumere, we are clinicians, researchers, engineers, analysts, marketers, and strategic thought leaders focused on one mission: helping hospital leaders and physicians deliver the highest quality, most efficient care by uncovering and eliminating unwarranted care variation and unnecessary costs - specifically related to device and drug selection and utilization.

Our vanguard approach? Partnering with health systems to ensure that care delivery choices are always backed by data and guided by evidence, drug and device costs are justified by clinical outcomes, and doctors and hospital leaders have access to the right insights and analytics to make the best care decisions for every patient.

What you will be doing:

The Director of Sales Effectiveness will play a key role in driving Lumere’s commercial performance and efficiency. Reporting directly to the VP of Sales and partnering cross-functionally, you will create and oversee the blueprint that will enable our commercial functions, and therefore our business, to scale productively and effectively. You will own the design and enforcement of effective policies and procedures on core sales operation functions including forecasting, planning, alignment, targeting, incentive compensation, contracts, pipeline status, data governance, and metrics. As the Director of Sales Effectiveness, you will be responsible for strategy and oversight of onboarding and ongoing training, sales enablement, process design, and more.

  • Own overall quality and accuracy of the commercial pipeline and forecast, including new customer acquisition, upsell, and renewal of current customers
  • Drive discipline and forecast accuracy across the organization: instill pipeline hygiene, lead regular territory reviews with commercial teams, build pipeline coverage and manage forecast reporting to the company's Commercial Leaders on overall pipeline progress and risk to projected outcomes
  • Champion and deploy best practices for usage, reporting, and forecasting in Lumere’s CRM system ( as chair of Lumere’s CRM Optimization Committee. Work closely with the system administrator to design and deploy relevant resulting changes to the system
  • Work closely with the Manager of Sales Enablement and Training to develop training, on-boarding, and certification programs that drive pipeline and forecasting best practices
  • Work closely with Sales, Marketing, and Strategy leadership to deploy data-driven methods to optimize client segmentation and account targeting approaches
  • Work closely with the VP of Sales to support territory and quota design
  • Hire, train, and manage a team of 2+ people


  • 7+ years of relevant experience in sales operations, sales, or financial planning & analytics
  • Experience in both a large, well-established company and a smaller, high-growth
  • company is a plus
  • In-depth knowledge of a variety of sales processes, methodologies, and best practices
  • CRM/ expertise, advanced excel and reporting capabilities, and experience with leveraging multiple databases to drive models and analysis forward
  • Excellent problem-solving, analytical, and communication skills with commercial teams
  • Minimum of a Bachelor’s degree in Business, Analytics, Finance, or a related field
  • Energized by scaling a growing organization’s sales operations function
  • Passionate about improving healthcare spend through innovation and technology
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail


Millennium Park in the summer, Kris Kringle Market in the winter, great restaurant options all year round...our corner of The Loop has it all!

An Insider's view of Lumere

What are some social events your company does?

Lumere sponsors an annual event known as the Bleacher Bash where employees take the afternoon off to cheer on the Chicago Cubs from the outfield bleachers of Wrigley Field. After the game we head to a nearby karaoke bar for a night of singing and team bonding. I've helped with planning and take great pride in contributing to the culture at Lumere.


Category Advisor

How do you collaborate with other teams in the company?

We collaborate with Product, Research and Data Ops to update our analytics services to handle a specific subset of medical device data. Our Ops teams get the data, our medical research teams teach us how to interpret it, and our product teams hammer out the UI and task breakdown. It’s complicated and interdependent, which makes it satisfying work.


Junior Software Engineer

What is your vision for the company?

In addition to helping our customers push the frontiers of evidence-based medicine, we want to be one of the best places in Chicago for technologists to hone their craft. We think the best way to do that is to build a great team that's as excited about advancing our technology as our mission in healthcare.



What are Lumere Perks + Benefits

Volunteer in local community
Culinary Care
Friends outside of work
Eat lunch together
Intracompany committees
Affinity Groups, Sports teams, GrassRoots Environmental Group, Book Clubs, Manager Forums, etc.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Available as part of our health insurance plan offerings
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We offer 4 plans along with Dental and Vision Insurance.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker and also provides 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Lumere provides flexible work hours.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
We operate with a flexible PTO accrual plan with increases at 2 and 5 years of service.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
We look forward to gathering in the Vault for our monthly town hall.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Health and wellness initiatives: discounted gym membership, in-office yoga and meditation, variety of snack and beverage options, monthly catered lunch, and more! • Competitive compensation package (includes equity • Social events: Books and Brews, game nights, recreational sports leagues, team outings, fireside chats, and volunteer programs • Ongoing professional development and mentorship opportunities • Open and collaborative office environment, standing desks, beer and cold brew on tap, and casual dress

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