Working at Paro

Join us as we shape the future of finance work. We’re freeing professionals from the confines of traditional employment, in turn democratizing access to the business solutions that companies need. A mass migration to a workforce without boundaries is already underway, with many leading analysts predicting that 50% of the workforce will be freelancing by 2025. Backed by Revolution Ventures, Sierra Ventures, FJ Labs, and other leading investors and angels, we are on the path to disrupting the $500+bn antiquated finance and accounting industry by providing flexible finance and accounting solutions to businesses via our network of highly vetted freelance experts.

We believe our teams deserve to be surrounded with others who can be their authentic selves at work while driving forward the future of work with Paro. We value taking smart risks and having each others’ backs. We welcome challenges, and we are rigorous in ensuring all voices are heard. We are open to understanding each other’s experiences and communicating effectively together. We work hard, but we also want every employee to enjoy the journey. We work collaboratively, do the right thing, never settle and put our best work into everything we do. 

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

The Role

Paro is hiring a Director of Sales Operations to drive the analytical engine and strategic direction of our Growth Organization. This leader will report directly to the VP Growth and inform operations across our entire revenue-generating team: Inbound & Outbound sales, Channel Partnerships, and Customer Success. They will inherit two experienced direct reports and build out a best-in-class Sales Operations function, including scaling a dedicated Training & Enablement capability.

Key Focus Areas

• Let your continuous improvement DNA run wild! No process, dashboard, go-to-market strategy, or philosophy is off-limits to revamp
• Inform expansion strategy, including service offering innovation and new market entry
• Standardize tools, reporting, goals, and strategies between Sales and Customer Success (functions that were previously siloed but are now consolidated under the Growth team)
• Ensure front-line Sales & Customer Success reps have the enablement resources to drive consistent results
• Improve real-time reporting visibility, with a keen focus on proactive/predictive forecasting
• Improve sales velocity by increasing qualified opportunity volume, conversion rates, deal sizes, and cycle times through a mix of analytical rigor and qualitative strategies
• Recruit, interview, and build out your team with extensive support from internal People/Recruiting function as well as Growth Team leadership

Responsibilities include

• Work directly with VP Growth to continuously build new capabilities and optimize legacy operations
• Shape evolution of Paro’s new customer acquisition, pricing, and client retention strategies as key member of Growth Leadership team
• Interface cross-functionally with leadership across:
  •  Expert Operations (i.e. our counterparts on the ‘supply side’ of our marketplace) – Lead efforts from ‘demand side’ to achieve Marketplace parity, maximizing coverage & win rates while minimizing unfilled opportunities
  • Marketing - Improve lead quality, ROI, lead routing, attribution, etc
  • Product/Engineering – Enhance performance through improvements to our proprietary Paro platform
  • Finance – Budgeting, unit economics, discounting strategy
• Manage team of direct report through their Paro careers, helping them achieve their goals and develop as operations professionals. You will inherit two experienced analysts out of the gate (one from the legacy Sales org, the other from Customer Success)
• Hire, train, and manage Training & Enablement function
• Remove roadblocks from your team through tactics ranging from technical automation to closing knowledge gaps, and improving cross-functional processes
• Develop and present “insight to action” plans to Growth organization on a frequent cadence
• Set and continually evaluate quotas, ramp-up plans, and promotion criteria for both Account Executives (Sales) and Account Managers (Customer Success)
• Manage commission, bonus, and all other variable compensation processes
• Oversee maintenance and optimization of Growth Team technology stack: CRM (Salesforce), engagement (Outreach), account prioritization (Anaplan), training (Lessonly)

Requirements

• 5+ years in sales and/or revenue operations roles, including at least 3 years in direct people management capacities
• Possess deep quantitative skillset, with data-driven insights consistently at the core of recommendations
• Adept at identifying opportunities for improvement, translating ambiguous gaps into discrete initiatives, and executing on prioritized roadmaps 
• Extensive experience in B2B sales organizations, ideally with exposure to consultative and solution-based selling Methodologies
• Skilled at managing across the full spectrum of stakeholders: “Down” to direct reports, “across” to intra-Sales and cross-functional peers, and “up” to VP Growth and Leadership Team
• Comfortable directing efforts to standardize information across relational databases (Paro employs Looker)
• Ambitious, able to build trust across unique groups of colleagues, motivated, think outside the box
• Have excellent verbal and written communication skills
• Possess exceptional listening, organization, presentation, and business strategy skills

Benefits at Paro

• Competitive salary + stock options
• Parental Leave 
• Comprehensive benefits package offering including: Medical (BCBS), dental, vision insurance, 401(k), etc. 
• Flexibility to work from the office or remotely (as needed)
• Unlimited PTO – we trust you
• Company Holidays-in recognition of 10+ federal holidays each year
• Unique Paro Holidays to rest & recharge for one day each month when there isn’t a company holiday (minimum time off)
• Great River North office location, steps away from public transportation
• Pet friendly office
• Casual office environment

About Paro

Paro provides flexible finance and accounting solutions to businesses via its network of highly vetted freelance experts. Through our proprietary AI-powered platform, Paro precisely matches clients with the best-fit experts to solve problems and drive growth. Our carefully curated expert community provides a range of financial services to clients, from basic bookkeeping and accounting to highly specialized corporate development and strategic advisory. By freeing these professionals from the constraints of traditional employment, Paro empowers them to pursue meaningful work on their own terms while helping clients achieve their business goals.