About Packback

Packback is an online discussion platform equipped with A.I. instructional support technology that acts as a "Digital TA" for faculty.  

On Packback, students are taught the life skill of how to ask great questions and are coached on their critical thinking skills as they formulate responses to questions each week. Ultimately, when students are curious and engaged, we see an improvement to A's and B's, and a reduction of D's F's and W's. 

Since launching in 2015, Packback has grown to be used by over 500,000 students across the US through over 3,500 faculty, doubling year over year due to strong faculty demand.  In 2020, Packback was named #352 in the Inc 5,000 list and in the top 5 fastest growing companies in Higher Education.

Packback’s new enterprise vertical partnering with Presidents and CAO’s is one of its highest growth-areas, focused on state systems, community colleges, and fully online institutions. Reporting to the cofounder of the company, you will lead a team of high performers to qualify and complete new partnership opportunities to meet annual targets.  This role will be 1/3rd individual contribution (joining key c-level calls) and 2/3rd team management (accountability, coaching, defining path to goal).
 

What you will be doing:

• Lead an enterprise partnerships team of 4 in 2021 growing to 8 by 2022, partnering with institution leadership of Presidents, Chief Academic Officers, Provosts, and VP of Academic Affairs
• Oversee the strategic and tactical plans required to identify, qualify, and complete new partnership opportunities
• Assist your team in developing a robust pipeline necessary to deliver against budget and quota responsibilities
• Develop measurable metrics for the partnerships team; partner with our Revenue Operations team to build dashboards and configure CRM to improve team performance
• Maintain an up-to-date understanding of industry trends and technical developments that affect target markets 
• Day to day team management including recruitment, training, motivation, support, development and evaluation
• Partner with VP of Customer Success to meet or exceed customer expectations and increase loyalty

Here is what you will need to know/have:

• 3 plus years experience in management of team quotas for enterprise-level business development teams in education
• Experience partnering with Chief Academic Officers or Chief Information Officers in education solutions/services
• Knowledge of differences between community colleges, four-year institutions, and fully online colleges
• Proven track record of defining a detailed new partnerships strategy while running a metrics-driven team
• History of delivering revenue targets
• Positive attitude, energetic, upbeat and professional
• Comfortability and desire to operating in a startup environment
   

Research on Packback’s Efficacy

• Impact of Online Discussion Platform and Pedagogy - a national research on Packback conducted by 10 community colleges and systems on student persistence.
• Inside Higher Ed:  Moving Classes Online is Hard.  Online discussion can help. - Packback’s research with Lone Star College and SUNY Online featured in IHE written by Kathleen Ives, CEO of the Online Learning Consortium.
• Campus Technology:  Community College Researching Use of Online Discussion Tool to Engage Underrepresented Students - Ivy Tech and Packback’s collaboration featured in Campus Technology around reducing the achievement gap