eCommerce Merchandising Specialist, Zoro at Zoro

| Northwest Suburbs
!Sorry, this job was removed at 9:26 a.m. (CST) on Saturday, April 20, 2019

Job Title:

eCommerce Merchandising Specialist

Company Summary:

In the past seven years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 250+ working out of a 60,000+ square foot building, offering more than 2,000,000 unique products.

Primary Function:

  • The eCommerce Merchandising Specialist is responsible for online category and product merchandising and onsite search strategies; this individual will report to the Sr. Manager of Merchandising Operations.
  • Develop, implement, and optimize all onsite search functionalities in order to improve findability and customer-facing experiences
  • Strategically merchandise categories and products under supervision of the Sr. Merchandising Manager.
  • Improve Zoro’s onsite search effectiveness via customer analytics, testing and continuous process improvement
  • The role reports directly to the Sr. Merchandising Manager and will have no direct reports

Principal Responsibilities:

  • Support merchandising roadmaps to positively influence product categories through digital eCommerce channels
  • Optimize onsite search activity using analytics to recommend rules, facet management, thesaurus entries, redirects and more
  • Marry customer needs with category merchandising best practices, and help define best in class customer/category online experiences
  • Update and modify internal search tools in order to promote onsite search growth and visibility
  • Understand category and product level behaviors in order to improve relevancy of search results and merchandise effectively
  • Create and execute onsite search merchandising activities that can be shared across multiple products/categories
  • Position products and promotions that are relevant to the customer and will drive revenue growth via onsite search
  • Create and modify dynamic search-related landing pages to support an improved onsite experience
  • Provide requirements to UX and UI team for new templates & cartridges that support landing pages 
  • Work closely with multiple teams (SEM, Marketplace, Product, SEO) to develop, implement and grow onsite search & merchandising processes that can be scaled to meet customer demands
  • Monitor all facets of onsite search related activity (triggers, rules, biases, etc) and analyze individual effectiveness

Drives Revenue:

  • Responsible for an assortment of products and categories’ online performance and growth, representing Zoro.com product sales.
  • Drive Sales, conversion, and AOV by utilizing and recommending new tools, technologies or processes to improve merchandising capabilities onsite and in mobile platforms.

Qualifications:

  • Bachelor’s Degree preferred
  • 1-3 yrs. experience in eCommerce merchandising 
  • Experience managing a large assortment of product for onsite merchandising
  • Experience managing a portfolio of digital products, websites and mobile
  • Experience in SEM, SEO and onsite search
  • Experience with SOLR, Endeca, GroupBy Searchandiser, Google Search Appliance or similar Onsite search engines
  • Strong knowledge of Google Analytics, Site Catalyst or similar tools
  • Ability to communicate and work effectively with all levels of management.
  • Excellent communication, organizational skills, ability to manage multiple projects effectively. 
  • This role requires an entrepreneurial individual with strong hands on eCommerce expertise.

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

 

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

One office is located in the West Loop, offering diverse eateries and steps away from nightlife! The other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

Adam

HR Leader

What does your typical day look like?

As a Financial Analyst with Zoro’s Finance team, my typical day starts with generating daily sales reports and sending it over to our headquarters. Then, I talk to business unit owners and gather information that would impact our financials. Zoro has an encouraging collaborative environment…everyone is easily approachable!

Margaret

Financial Analyst

How do you empower your team to be more creative?

Zoro has an awesome test and learn culture where you can try new things and see what works and what doesn't and, most importantly, learn from those lessons and drive improvements. We constantly look for ways to do that - whether it is tools, engagement, processes or empowerment. We share best practices, feedback and suggestions from our agents.

Dawn

Director, Customer Service

How do you collaborate with other teams in the company?

There’s a hunger for Design Thinking and making decisions based on customer feedback here at Zoro. Working on a scrum team as a UX Architect supports this directly but I’ll even get stopped in the hall by co-workers wanting to incorporate customer insights into their own projects. It comes from a culture of succeeding through collaboration.

Lex

UX Architect

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Parking
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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