Job Description

Develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in assigned business segments, products and geographies.

Fundamental Components

Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention.
Follows through on outstanding issues to the point of resolution.
Offers creative product and service solutions to address client's evolving needs.
Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Executes tactical components of the account team’s business plan for each customer.
Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs.
Collaborates cross-functionally to identify, implement and monitor the customer’s service efficiencies, including performance guarantees.
Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation.

Background Experience

2-5 years industry or customer service experience.
Multi-functional experience, e.g., underwriting.
Insurance license, as required by state law.
College degree or equivalent work experience.