Connected Benefits, a division of GoHealth, is a brokerage insurance group that offers employee benefits consulting and a seamless benefits administration portal solution to our customers. As a Benefits Administration Specialist you will be working with the Account Management Team. Our team digitally markets, sells, and services employers and their workforce by providing a full array of insurance products and employee benefits support services coast-to-coast. The benefits administration portal enables brokers to help employers establish employee benefit packages; implement benefits quickly and accurately; allows HR administrators to manage employees and conduct ongoing employee benefits administration; and offers up an “All of your HR, in one place” experience with additional HR features. 

Responsibilities:

• Providing best in class client service to our Group Insurance Division
• Benefit Administration data entry and system administration (internal and carriers)
• Processing of all group enrollment forms, change forms and ancillary requests;
• Thorough documentation of all calls/emails, work effort and related problem resolution in the CRM system
• Billing and Enrollment Reconciliation for clients
• Multi-tasking in a fast-paced environment handling a large volume of calls, emails, and paperwork without cutting corners while maintaining accuracy and integrity
• Resolving client issues in a timely manner and collaborating with the team to ensure benefit programs run smoothly
• Researching complex employee benefits coverage issues, thinking outside the box to solve problems, and following up promptly with actionable solutions
• Assisting clients with eligibility requests (adds, terms, deletes)
• Reducing frustration by assisting clients with complex insurance company paperwork
• Learning and developing benefit knowledge through carrier meetings, research, and training classes on an ongoing basis
• Ensuring the protection and security of personal, confidential and identifiable information

Skills and Experience:

•  1+ years of experience in Health Insurance industry focusing on Employee Benefits, such as medical, dental, vision, life and disability coverage
• Active Health Insurance Producer license in IL considered a strong plus
• Technically savvy with experience on SalesForce or other related CRM tools
• Strong knowledge of SaaS software solutions
• Ability to communicate clearly and concisely both internally (teammates) and with external contacts (carriers, vendors, clients, etc.)
• Ability to thrive and maintain focus in a fast-paced, technology-based environment
• Flexibility and adaptability (processes may change; you must be able to change with them!)
• Strong organizational skills and acute attention to detail

Benefits and Perks:

• Open vacation policy
• 401k program with company match
• Medical, dental, vision, and life insurance benefits
• Flexible spending accounts
• Commuter and transit benefits
• Professional growth opportunities
• Casual dress code
• Generous employee referral bonuses
• Happy hours, ping-pong tournaments, and more company-sponsored events
• Subsidized gym memberships
• GoHealth is an Equal Opportunity Employer