CraftJack is an industry leading emerging online referral service, connecting homeowners with pre-screened residential home improvement professionals. We are experiencing significant growth and are currently looking to hire an Enterprise Account Manager (EAM) to help build and maintain relationships with our key clients.

Ideal candidates are detail oriented, proactive and eager to learn. This position requires strengths in both proactive account management and sales. 

Responsibilities: 

• Acquiring new regional and national home improvement brands and franchises for CraftJack’s Enterprise Network (CEN). 
• Managing existing regional and national home improvement brands and franchises. 
• Taking ownership of franchise brands day to day operations: Working closely with brand managers and franchise owners to retain and grow their use of CraftJack. 
• Provide active feedback to CraftJack’s product and marketing teams in an effort to improve quality. 
• Managing campaign performance reports regularly for proactive account management and optimization of campaigns. 
• Working closely with Manager, Strategic Partnerships in administrative services to CEN accounts on a regular basis, not limited to invoicing, returns processing and past due invoice follow up. 
• Regularly attend weekly and monthly meetings with brand and franchise partnerships, including traveling to attend reunions and trade shows. 
• Running webinars, demos, and introductory calls for new brands. 

Experience & Skills:

• Familiarity with home improvement projects or contractors helpful, but not required
• PC proficiency (use of Microsoft Word and Outlook)
• Strong phone, typing or data entry skills required
• Bi-lingual skills is a bonus but not required

Requirements:

• Prior account management or customer service experience
• Attention to detail
• Ability to hammer the phones and drive productivity
• Exceptional customer service
• Team player mentality
• College Degree Preferred
• High School Diploma or GED required

Why CraftJack?

• CraftJack is a remote company, Account Managers have the flexibility to work remotely in their location of residence.
• We proudly offer a robust Remote Work Benefits Package - monthly reimbursement for personal well (think gym membership and snacks), internet and an annual at-home office stipend.
• Paid training and continuing education affords you professional development opportunities.
• Work-life-balance is something we truly believe in; work hard with your team and get objectives accomplished, unplug and enjoy your personal time when the day is done.
• Micromanagement is not our thing. Our goal is to hire qualified candidates, engage in thorough training and on-going coaching. We will not hover over your shoulder while you work. We want to be transparent with expectations and put trust in our team.
• CraftJack offers a generous benefits package as well as paid time off. We are flexible and want our team to be happy, because happy people make happy employees.
• Why do WE like working here?  Simple -- our product, what we do, and the people we work with.

Incentives:

• We offer a competitive, performance based compensation opportunity with a base salary. Our benefits package is second-to-none with numerous employee discounts plus extensive health, dental and vision coverage.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• CraftJack is an honest, friendly, and fun environment. This permeates nearly every interaction that we have with each other, our customers, and our products. We’re searching for someone who will fit well within our existing team of passionate, dedicated, hard-working (and fun-loving!) people.

If you’re excited about joining a collaborative, high-impact team, send us your resume to start the conversation.